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<html>
 <head>
  <!--[if (gte mso 9)|(IE)]><style type="text/css">.tolkien-column { width: 100% !important }</style><![endif]-->
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  <style type="text/css">
   html,
 body { min-width:260px; min-height:100%; padding:0; margin:0 auto;}a img { border:none; }.ReadMsgBody { width:100%; }.ExternalClass { width:100%; }.ExternalClass * { line-height:100%; }table, td { border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt; }.button { word-wrap: break-word; }@media screen and (max-width:480px) {@-ms-viewport { width:320px; }@viewport { width:320px; }}ul { padding: 0 !important; Margin: 0 0 0 40px !important; }li { Margin-bottom: 10px !important; }sub, sup { font-size: 70%; line-height: 0; position: relative; } sup { mso-text-raise:60%; vertical-align: super; } sub { bottom: -0.25em; }a{color: #30AABC;}@media screen and (max-width:480px) { .tolkien-column { width: 100% !important; max-width: 100% !important; min-width: auto !important; }.tolkien-column img.full { width: 100% !important; max-width: 100% !important; }.tolkien-column 
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  </style>
  <style id="asset-specific-css">
   /**START COPY CSS**/
		
		.prehdr {
		font-size: 4px;
		line-height:6px !important;
		font-family:Arial, sans-serif;
		Margin-top:0px;
		}
		.bodycopy {
		font-size: 16px;
		line-height:24px !important;
		font-family:Arial, sans-serif;
		color:#01363C;
		Margin-top:0px;
		}
		.bodycopy2 {
		font-size: 24px;
		line-height:32px !important;
		font-family:Arial, sans-serif;
		Margin-top:0px;
		}
		.bodycopy3 {
		font-size: 32px;
		line-height:38px !important;
		font-family:Arial, sans-serif;
		font-weight:bold;
		Margin-top:0px;
		}
		.bodycopy4 {
		font-size: 16px;
		line-height:24px !important;
		font-family:Arial, sans-serif;
		color:#808080;
		Margin-top:0px;
		}
		.customerinfo {
		font-size: 13px;
		line-height:16px !important;
		font-family:Arial, sans-serif;
		}
		.footer {
		font-size: 12px;
		line-height:18px !important;
		font-family:Arial, sans-serif;
		margin-top: 0px;
		}
		.h1asterisk {
		font-size: 18px !important;
		line-height:0px !important;
		vertical-align: 21px !important;
		}
		.h2asterisk {
		font-size: 14px !important;
		line-height:0px !important;
		vertical-align: 14px !important;
		}
		.h3asterisk {
		font-size: 10px !important;
		line-height:0px !important;
		vertical-align: 10px !important;
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@font-face {
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 font-weight: 400;
 font-style: normal;
 font-display: swap
}

@font-face {
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 -moz-font-feature-settings: "liga=0";
 -moz-font-feature-settings: "liga" 0;
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      url("https://inboxflows.com/_/image/https%253A%252F%252Fd1eipm3vz40hy0.cloudfront.net%252Ffonts%252FSHSN.woff/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZkMWVpcG0zdno0MCJ9:1ldqC2:b1BpSsQvRWv5ImLZDshZnpV0yppm-t9bgsVgi3pIY1k") format("woff"),
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 font-weight: 600;
 font-style: normal;
 font-display: swap
}

@font-face {
 font-family: "Sharp Sans";
 -moz-font-feature-settings: "liga=0";
 -moz-font-feature-settings: "liga" 0;
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 font-weight: 700;
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@font-face {
 font-family: "Sharp Sans";
 -moz-font-feature-settings: "liga=0";
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      url("https://inboxflows.com/_/image/https%253A%252F%252Fd1eipm3vz40hy0.cloudfront.net%252Ffonts%252FSHSNBlack.woff/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZkMWVpcG0zdno0MCJ9:1ldqC2:b1BpSsQvRWv5ImLZDshZnpV0yppm-t9bgsVgi3pIY1k") format("woff"),
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 font-weight: 900;
 font-style: normal;
 font-display: swap
}
		
		
		 /**END COPY CSS**/
		
		 .mobile {border-spacing:0;display:none!important;height:0;max-height:0;mso-hide:all;overflow:hidden;visibility:hidden;width:0;}
		@media only screen and (max-width: 500px)
		{
		 .hidecellinmobile {display:none !important;}
		 .phonenumber {text-align:center !important;}
		 .h2mobile {font-size:26px !important; line-height:32px !important;}
		 .two-column .column,
		    .three-column .column {max-width: 100% !important;}
		    .two-column img {max-width: 100% !important;}
		    .three-column img {max-width: 50% !important;}
		.mobiletextalign {text-align: center !important}
		.padNo {padding-top:30px !important}
		.padNo2 {padding-left:0px !important}
		.noPadBottom {padding-bottom:40px !important}
		.padNo2 {padding-left:0px !important; padding-top:25px !important;}
		.padNo3 {padding-top:10px !important; padding-left:10px !important; padding-right:10px !important}
		.noPad {padding:20px !important}
		.noPadTop {padding-top:0px !important}
		.noPadLeft {padding-left:10px !important}
		.noLRPad {padding-left:0px !important; padding-right:0px !important;}
		.padTop50 {padding-top:50px !important; padding-right:30px !important; padding-left:30px !important;}
		.padTop30 {padding-top:20px !important; padding-right:30px !important; padding-left:30px !important;}
		.padTop35 {padding-top:25px !important; padding-right:30px !important; padding-left:30px !important;}
		.padLeft60 {padding-left:60px !important}
		.table90 {width:90% !important}
		.table80 {width:80% !important}
		.table50 {width:50% !important}
		.table70 {width:50% !important; padding-bottom:20px;}
		.table {width:100% !important}
		.alignCenter {text-align:center !important}
		.maxWidth {max-width:100% !important;}
		.bkgSmaller {background-size: contain;}
		.mobileText {font-size:48px !important; line-height:48px !important;}
		.tableVisibleFeature {display:block !important;  margin:auto !important; width:100% !important; height:auto !important; max-height:inherit !important; overflow:visible !important;}
		
		 
		 /**START MOBILE SWAP CSS**/
		  .mobile, td.mobile, table.mobile, img.mobile, div.mobile, tr.mobile {
		      display: inline-block !important;
		       width: auto !important;
		        overflow: visible !important;
		      height: auto !important;
		      max-height: inherit !important;
		      font-size: 14px !important;
		      line-height:21px !important;
		      visibility:visible !important;
		       }
		
		   img.main-image {
		       display: block !important;
		       height: auto !important;
		       max-height: inherit !important;
		         overflow: visible !important;
		       visibility:visible !important;
		       width: 100% !important;
		     }
		
		 table.full-width {
		            width: 100% !important;       
		       }
		   /**END MOBILE SWAP CSS**/
		  }  
			
		[style*="Sharp Sans"] {
		    font-family:'Sharp Sans', Arial, sans-serif !important;
		}
      
      [style*="Sharp Sans Medium"] {
		    font-family:'Sharp Sans Medium', Arial, sans-serif !important;
		}
			
		@media screen yahoo {
		  * { overflow: visible!important }
		  .y-overflow-hidden { overflow: hidden!important }
		}
  </style>
 </head>
 <body style="min-width:260px; min-height:100%; padding:0; margin:0 auto; background-color:#FFFFFF;">
  <div style="display:none;font-size:1px;color:#333333;line-height:1px;max-height:0px;max-width:0px;opacity:0;overflow:hidden;">
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  <!--[if (gte mso 9)|(IE)]><center><table border="0" cellpadding="0" cellspacing="0" align="center"><tr><td width="600"><![endif]-->
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    <tr>
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        <tr>
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              <table cellpadding="0" cellspacing="0" width="100%">
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               </tbody>
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           </tbody>
          </table>
         </td>
        </tr>
       </tbody>
      </table>
      <table cellpadding="0" cellspacing="0" class="row row-0" style="max-width:600px;min-width:300px;margin:0 auto;" width="100%">
       <tbody>
        <tr>
         <td style="background:#ffffff;">
          <table cellpadding="0" cellspacing="0" width="100%">
           <tbody>
            <tr>
             <td>
              <table cellpadding="0" cellspacing="0" width="100%">
               <tbody>
                <tr>
                 <td style="text-align:left;vertical-align:top;font-size:0px">
                  <table cellpadding="0" cellspacing="0" class="tolkien-column tolkien-column-6 col col-0" style="vertical-align:top;display:inline-table;background:transparent;table-layout:fixed;font-family:Arial, Helvetica, sans-serif;font-size:12px;color:#000000;max-width:100%;width:50%;width:-webkit-calc(230400px - 48000%);width:calc(230400px - 48000%);min-width:240px;min-width:-webkit-calc(50%);min-width:calc(50%);">
                   <tbody>
                    <tr>
                     <td class="elq-image-cell cell cell-0" style="background-color:transparent;line-height:0;padding:10px 5px 10px 30px;text-align:left;">
                      <!--[if mso]><table width="100%" style="width:100%;height:auto;max-width:15%" cellpadding="0" cellspacing="0" border="0"><tr><td style="padding-right: 0px; padding-left: 0px;" align="left"><![endif]-->
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                       <img height="32" src="https://inboxflows.com/_/image/https%253A%252F%252Fimages.hello.zendesk.com%252FEloquaImages%252Fclients%252FZendeskInc%252F%257B3711cd9e-ca94-4ce7-923d-1918cc66912d%257D_%257B8c752cb2-ec86-47ed-b004-42fb990ed9e2%257D_z-mark.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZpbWFnZXMuaGVsbCJ9:1ldqC2:ehIrdKU4wwv2sovCF9UJegmV_30SjS8tAYBmVbllSv8" style="width:100%;height:auto;max-width:15%" width="40"/>
                      </a>
                      <!--[if mso]></td></tr></table><![endif]-->
                     </td>
                    </tr>
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                  <!--[if (gte mso 9)|(IE)]></td><td width="50%" style="text-align:left;vertical-align:top;font-size:0px"><![endif]-->
                  <table cellpadding="0" cellspacing="0" class="tolkien-column tolkien-column-6 col col-1" style="vertical-align:top;display:inline-table;background:transparent;table-layout:fixed;font-family:Arial, Helvetica, sans-serif;font-size:12px;color:#000000;max-width:100%;width:50%;width:-webkit-calc(230400px - 48000%);width:calc(230400px - 48000%);min-width:240px;min-width:-webkit-calc(50%);min-width:calc(50%);">
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                    <tr>
                     <td class="elq-code-cell cell cell-0" style="background-color:transparent;line-height:18px;padding:20px 0px 15px 25px;">
                      <div style="display:inline-block;width:100%;">
                       <font style="text-decoration:none; color:#03363D;font-size:32px; line-height:26px; font-weight:bold; font-family: 'Sharp Sans', Helvetica, Arial, sans-serif;">
                        What's New at Zendesk
                       </font>
                       <br/>
                       <font style="text-decoration:none; color:#30AABC;font-size:18px; line-height:36px; font-weight:bold; font-family: 'Sharp Sans', Helvetica, Arial, sans-serif;">
                        Tuesday 11 May at 10am BST
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                     <td class="elq-text-cell cell cell-1" style="background-color:transparent;line-height:18px;padding:0px 10px 5px 25px;">
                      <div style="display:inline-block;width:100%;">
                       <div data-lineheight="1.5" style="line-height: 22.5px;">
                        <span style='font-size: 15px; font-family: Helvetica, "Helvetica Neue", Arial, sans-serif;'>
                         Join us on Tuesday 11 May at 10am BST to see our latest product updates and demos and attend a live Q&amp;A with our experts. Be the first to hear about new Zendesk Suite features that will set your teams up for success and make things easy for customers — this is a What’s New you don’t want to miss.
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      <table cellpadding="0" cellspacing="0" class="row row-2" style="max-width:600px;min-width:300px;margin:0 auto;" width="100%">
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          <table cellpadding="0" cellspacing="0" width="100%">
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              <table cellpadding="0" cellspacing="0" width="100%">
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                  <table cellpadding="0" cellspacing="0" class="tolkien-column tolkien-column-12 col col-0" style="vertical-align:top;display:inline-table;background:transparent;table-layout:fixed;font-family:Arial, Helvetica, sans-serif;font-size:12px;color:#000000;max-width:100%;width:100%;width:-webkit-calc(230400px - 48000%);width:calc(230400px - 48000%);min-width:480px;min-width:-webkit-calc(100%);min-width:calc(100%);">
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                   <tbody>
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                     <td class="elq-image-cell cell cell-0" style="background-color:transparent;line-height:0;padding:10px 10px 10px 10px;text-align:center;">
                      <!--[if mso]><table width="100%" style="width:100%;height:auto;max-width:100%" cellpadding="0" cellspacing="0" border="0"><tr><td style="padding-right: 0px; padding-left: 0px;" align="center"><![endif]-->
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                      </a>
                      <!--[if mso]></td></tr></table><![endif]-->
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                 </td>
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             </td>
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      <table cellpadding="0" cellspacing="0" class="row row-4" style="max-width:600px;min-width:300px;margin:0 auto;" width="100%">
       <tbody>
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                  <table cellpadding="0" cellspacing="0" class="tolkien-column tolkien-column-12 col col-0" style="vertical-align:top;display:inline-table;background:transparent;table-layout:fixed;font-family:Arial, Helvetica, sans-serif;font-size:12px;color:#000000;max-width:100%;width:100%;width:-webkit-calc(230400px - 48000%);width:calc(230400px - 48000%);min-width:480px;min-width:-webkit-calc(100%);min-width:calc(100%);">
                   <tbody>
                    <tr>
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                      <center>
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      <table cellpadding="0" cellspacing="0" class="row row-5" style="max-width:600px;min-width:300px;margin:0 auto;" width="100%">
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                  <table cellpadding="0" cellspacing="0" class="tolkien-column tolkien-column-6 col col-0" style="vertical-align:top;display:inline-table;background:transparent;table-layout:fixed;font-family:Arial, Helvetica, sans-serif;font-size:12px;color:#000000;max-width:100%;width:50%;width:-webkit-calc(230400px - 48000%);width:calc(230400px - 48000%);min-width:240px;min-width:-webkit-calc(50%);min-width:calc(50%);">
                   <tbody>
                    <tr>
                     <td class="elq-image-cell cell cell-0" style="background-color:transparent;line-height:0;padding:15px 15px 15px 30px;border-right:1px solid #D9D9D9;text-align:left;">
                      <!--[if mso]><table width="100%" style="width:100%;height:auto;max-width:85%" cellpadding="0" cellspacing="0" border="0"><tr><td style="padding-right: 0px; padding-left: 0px;" align="left"><![endif]-->
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                      <!--[if mso]></td></tr></table><![endif]-->
                     </td>
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                      <div style="display:inline-block;width:100%;">
                       <font style="text-decoration:none; color:#03363D;font-size:24px; line-height:24px; font-weight:bold; font-family: 'Sharp Sans', Helvetica, Arial, sans-serif;">
                        Messaging
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                       <div data-lineheight="1.5" style="line-height: 22.5px;">
                        <span style='font-size: 15px; font-family: Helvetica, "Helvetica Neue", Arial, sans-serif;'>
                         Connect with customers across channels — anytime, anywhere and in 17 different languages.
                        </span>
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                  <!--[if (gte mso 9)|(IE)]></td><td width="50%" style="text-align:left;vertical-align:top;font-size:0px"><![endif]-->
                  <table cellpadding="0" cellspacing="0" class="tolkien-column tolkien-column-6 col col-1" style="vertical-align:top;display:inline-table;background:transparent;table-layout:fixed;font-family:Arial, Helvetica, sans-serif;font-size:12px;color:#000000;max-width:100%;width:50%;width:-webkit-calc(230400px - 48000%);width:calc(230400px - 48000%);min-width:240px;min-width:-webkit-calc(50%);min-width:calc(50%);">
                   <tbody>
                    <tr>
                     <td class="elq-image-cell cell cell-0" style="background-color:transparent;line-height:0;padding:15px 15px 15px 30px;text-align:left;">
                      <!--[if mso]><table width="100%" style="width:100%;height:auto;max-width:70%" cellpadding="0" cellspacing="0" border="0"><tr><td style="padding-right: 0px; padding-left: 0px;" align="left"><![endif]-->
                      <img height="179" src="https://inboxflows.com/_/image/https%253A%252F%252Fimages.hello.zendesk.com%252FEloquaImages%252Fclients%252FZendeskInc%252F%257Bec31d6fe-3320-4489-93d3-5ce37e67f110%257D_Img-WhatsnewNL-Apps-integration-2x.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZpbWFnZXMuaGVsbCJ9:1ldqC2:ehIrdKU4wwv2sovCF9UJegmV_30SjS8tAYBmVbllSv8" style="width:100%;height:auto;max-width:70%" width="179"/>
                      <!--[if mso]></td></tr></table><![endif]-->
                     </td>
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                       <font style="text-decoration:none; color:#03363D;font-size:24px; line-height:24px; font-weight:bold; font-family: 'Sharp Sans', Helvetica, Arial, sans-serif;">
                        Apps and integrations
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                       <div data-lineheight="1.5" style="line-height: 22.5px; text-align: left;">
                        <span style='font-family: Helvetica, "Helvetica Neue", Arial, sans-serif; font-size: 15px;'>
                         Keep your business in sync with updates to AWS, Shopify, prebuilt Marketplace integrations and more.
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                  <table cellpadding="0" cellspacing="0" class="tolkien-column tolkien-column-12 col col-0" style="vertical-align:top;display:inline-table;background:transparent;table-layout:fixed;font-family:Arial, Helvetica, sans-serif;font-size:12px;color:#000000;max-width:100%;width:100%;width:-webkit-calc(230400px - 48000%);width:calc(230400px - 48000%);min-width:480px;min-width:-webkit-calc(100%);min-width:calc(100%);">
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          <table cellpadding="0" cellspacing="0" width="100%">
           <tbody>
            <tr>
             <td>
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               <tbody>
                <tr>
                 <td style="text-align:left;vertical-align:top;font-size:0px">
                  <table cellpadding="0" cellspacing="0" class="tolkien-column tolkien-column-6 col col-0" style="vertical-align:top;display:inline-table;background:transparent;table-layout:fixed;font-family:Arial, Helvetica, sans-serif;font-size:12px;color:#000000;max-width:100%;width:50%;width:-webkit-calc(230400px - 48000%);width:calc(230400px - 48000%);min-width:240px;min-width:-webkit-calc(50%);min-width:calc(50%);">
                   <tbody>
                    <tr>
                     <td class="elq-image-cell cell cell-0" style="background-color:transparent;line-height:0;padding:15px 15px 15px 30px;border-right:1px solid #D9D9D9;text-align:left;">
                      <!--[if mso]><table width="100%" style="width:100%;height:auto;max-width:70%" cellpadding="0" cellspacing="0" border="0"><tr><td style="padding-right: 0px; padding-left: 0px;" align="left"><![endif]-->
                      <img height="179" src="https://inboxflows.com/_/image/https%253A%252F%252Fimages.hello.zendesk.com%252FEloquaImages%252Fclients%252FZendeskInc%252F%257B89a7eb73-3d03-4165-b839-4fc1ad4c1b92%257D_Img-WhatsnewNL-Self-service-2x.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZpbWFnZXMuaGVsbCJ9:1ldqC2:ehIrdKU4wwv2sovCF9UJegmV_30SjS8tAYBmVbllSv8" style="width:100%;height:auto;max-width:70%" width="178"/>
                      <!--[if mso]></td></tr></table><![endif]-->
                     </td>
                    </tr>
                    <tr>
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                        Self-service
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                     <td class="elq-text-cell cell cell-2" style="background-color:#FFFFFF;line-height:18px;padding:0px 30px 0px 30px;border-right:1px solid #D9D9D9;">
                      <div style="display:inline-block;width:100%;">
                       <div data-lineheight="1.5" style="line-height: 22.5px;">
                        <span style='font-family: Helvetica, "Helvetica Neue", Arial, sans-serif; font-size: 15px;'>
                         Create reusable content across your help centre to solve FAQs faster and increase productivity.
                        </span>
                       </div>
                      </div>
                     </td>
                    </tr>
                   </tbody>
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                  <!--[if (gte mso 9)|(IE)]></td><td width="50%" style="text-align:left;vertical-align:top;font-size:0px"><![endif]-->
                  <table cellpadding="0" cellspacing="0" class="tolkien-column tolkien-column-6 col col-1" style="vertical-align:top;display:inline-table;background:transparent;table-layout:fixed;font-family:Arial, Helvetica, sans-serif;font-size:12px;color:#000000;max-width:100%;width:50%;width:-webkit-calc(230400px - 48000%);width:calc(230400px - 48000%);min-width:240px;min-width:-webkit-calc(50%);min-width:calc(50%);">
                   <tbody>
                    <tr>
                     <td class="elq-image-cell cell cell-0" style="background-color:transparent;line-height:0;padding:15px 15px 15px 30px;text-align:left;">
                      <!--[if mso]><table width="100%" style="width:100%;height:auto;max-width:70%" cellpadding="0" cellspacing="0" border="0"><tr><td style="padding-right: 0px; padding-left: 0px;" align="left"><![endif]-->
                      <img height="180" src="https://inboxflows.com/_/image/https%253A%252F%252Fimages.hello.zendesk.com%252FEloquaImages%252Fclients%252FZendeskInc%252F%257B24411270-5943-4696-891b-40cef6c7951d%257D_Img-WhatsnewNL-Agent-workspace-2x.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZpbWFnZXMuaGVsbCJ9:1ldqC2:ehIrdKU4wwv2sovCF9UJegmV_30SjS8tAYBmVbllSv8" style="width:100%;height:auto;max-width:70%" width="179"/>
                      <!--[if mso]></td></tr></table><![endif]-->
                     </td>
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                    <tr>
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                        Agent Workspace
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                    <tr>
                     <td class="elq-text-cell cell cell-2" style="background-color:#FFFFFF;line-height:18px;padding:0px 30px 0px 30px;">
                      <div style="display:inline-block;width:100%;">
                       <div data-lineheight="1.5" style="line-height: 22.5px; text-align: left;">
                        <span style='font-family: Helvetica, "Helvetica Neue", Arial, sans-serif; font-size: 15px;'>
                         Unify your Agent Workspace with knowledge base content and access to more apps.
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      <table cellpadding="0" cellspacing="0" class="row row-8" style="max-width:600px;min-width:300px;margin:0 auto;" width="100%">
       <tbody>
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         <td style="background:#ffffff;">
          <table cellpadding="0" cellspacing="0" width="100%">
           <tbody>
            <tr>
             <td>
              <table cellpadding="0" cellspacing="0" width="100%">
               <tbody>
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