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              <p style="font-size: 16px; line-height: 1.2; mso-line-height-alt: 19px; margin: 0;">
               <span style="font-size: 16px;">
                To our Zales family,
               </span>
              </p>
              <p style="font-size: 16px; line-height: 1.2; mso-line-height-alt: 19px; margin: 0;">
               <span style="font-size: 16px;">
               </span>
              </p>
              <p style="font-size: 16px; line-height: 1.2; mso-line-height-alt: 19px; margin: 0;">
               <span style="font-size: 16px;">
                As individuals, and as a corporation, we have all been keeping track of what’s happening around the world and here at home. We are continually assessing the state of the pandemic and making decisions in real time that put the health and safety of our employees, our customers, and our communities first.
               </span>
              </p>
              <p style="font-size: 16px; line-height: 1.2; mso-line-height-alt: 19px; margin: 0;">
               <span style="font-size: 16px;">
               </span>
              </p>
              <p style="font-size: 12px; line-height: 1.2; mso-line-height-alt: 14px; margin: 0;">
               <strong>
                <span style="font-size: 16px;">
                 As a result of the COVID-19 pandemic, we have decided to temporarily close our physical store locations beginning Sunday, March 22nd at 6pm. We will continue to follow the guidelines of government and health officials in determining when we will reopen our stores using the same hyper-local and informed approach we have used to date.
                </span>
               </strong>
              </p>
              <p style="font-size: 16px; line-height: 1.2; mso-line-height-alt: 19px; margin: 0;">
               <span style="font-size: 16px;">
               </span>
              </p>
              <p style="font-size: 16px; line-height: 1.2; mso-line-height-alt: 19px; margin: 0;">
               <span style="font-size: 16px;">
                While all of our physical stores will be temporarily closed, we will remain virtually open on
                <a rel="noopener" style="text-decoration: underline; color: #0068A5;" target="_blank">
                 Zales.com
                </a>
                , where you can shop our full assortment of jewelry and will receive free shipping on all orders. We also invite you to contact our Customer Care team at
                <strong>
                 1-800-527-8029
                </strong>
                for personal assistance with your shopping experience.
               </span>
              </p>
              <p style="font-size: 16px; line-height: 1.2; mso-line-height-alt: 19px; margin: 0;">
               <span style="font-size: 16px;">
               </span>
              </p>
              <p style="font-size: 16px; line-height: 1.2; mso-line-height-alt: 19px; margin: 0;">
               <span style="font-size: 16px;">
                We are extending our normal 30 day return policy during this uncertain time. Purchases made in-store  from 2/22/20 through 3/22/20 can be returned through 7/1/20. Purchases made online starting 2/22/20 can be returned up to 90 days after the purchase was made.
               </span>
              </p>
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               <span style="font-size: 16px;">
               </span>
              </p>
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               <span style="font-size: 16px;">
               </span>
              </p>
              <p style="font-size: 16px; line-height: 1.2; mso-line-height-alt: 19px; margin: 0;">
               <span style="font-size: 16px;">
                We are in unprecedented times, but we are all in this together. We will continue to assess the impact of the pandemic and follow recommendations by the CDC and applicable government agencies. Most importantly we’ll continue to make decisions guided by our core value of “People First”.
               </span>
              </p>
              <p style="font-size: 16px; line-height: 1.2; mso-line-height-alt: 19px; margin: 0;">
               <span style="font-size: 16px;">
               </span>
              </p>
              <p style="font-size: 16px; line-height: 1.2; mso-line-height-alt: 19px; margin: 0;">
               <span style="font-size: 16px;">
                If you have questions, please visit us on
                <a rel="noopener" style="text-decoration: underline; color: #0068A5;" target="_blank">
                 Zales.com
                </a>
                for answers to common FAQs.  And let’s stay connected while we keep our distance. Join us on
                <a rel="noopener" style="text-decoration: underline; color: #0068A5;" target="_blank">
                 Facebook
                </a>
                ,
                <a rel="noopener" style="text-decoration: underline; color: #0068A5;" target="_blank">
                 Instagram
                </a>
                or
                <a rel="noopener" style="text-decoration: underline; color: #0068A5;" target="_blank">
                 Twitter
                </a>
                @ZalesJewelers.
               </span>
              </p>
              <p style="font-size: 16px; line-height: 1.2; mso-line-height-alt: 19px; margin: 0;">
               <span style="font-size: 16px;">
               </span>
              </p>
              <p style="font-size: 16px; line-height: 1.2; mso-line-height-alt: 19px; margin: 0;">
               <span style="font-size: 16px;">
                At Zales, we believe all of us are DIAMONDS. Let’s all stay
                <strong>
                 resilient, strong
                </strong>
                and
                <strong>
                 enduring symbols of LOVE.
                </strong>
               </span>
              </p>
              <p style="font-size: 16px; line-height: 1.2; mso-line-height-alt: 19px; margin: 0;">
               <span style="font-size: 16px;">
               </span>
              </p>
              <p style="font-size: 16px; line-height: 1.2; mso-line-height-alt: 19px; margin: 0;">
               <span style="font-size: 16px;">
                Sincerely,
               </span>
              </p>
              <p style="font-size: 16px; line-height: 1.2; mso-line-height-alt: 19px; margin: 0;">
               <span style="font-size: 16px;">
               </span>
              </p>
              <p style="font-size: 16px; line-height: 1.2; mso-line-height-alt: 19px; margin: 0;">
               <span style="font-size: 16px;">
                Jamie Singleton
               </span>
              </p>
              <p style="font-size: 16px; line-height: 1.2; mso-line-height-alt: 19px; margin: 0;">
               <span style="font-size: 16px;">
                President
               </span>
              </p>
              <p style="font-size: 16px; line-height: 1.2; mso-line-height-alt: 19px; margin: 0;">
               <span style="font-size: 16px;">
                Zales Jewelers
               </span>
              </p>
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                  Zales • 375 Ghent Road, Akron Ohio 44333 • 1-800-311-5393
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