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  <div class="preheader" style="font-size: 1px; display: none !important;">
   “The Effortless Experience” author will discuss the direct impact that customer effort has on reducing customer churn.
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              Live webinar
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              March 17, 10am PT | 1pm ET
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              Matt Dixon reflects on the effortless experience: Does it still matter?
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             <span style="text-decoration: none; color: #333E48; font-size: 16px; font-weight: 400; font-family: Helvetica Neue, Helvetica, Arial, sans-serif;">
              Do you know what really drives customer loyalty? Hint: it doesn’t involve “surprising and delighting.”
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              <br/>
              Renowned author of “The Effortless Experience” and customer experience (CX) expert Matt Dixon joins us for our new webinar to discuss the direct impact that customer effort has on reducing customer churn.
              <br/>
              <br/>
              Join us live on March 17 to learn what’s shifted in the decade since his book transformed the way organizations think about CX. Matt will share his perspective on customer effort in a post-COVID era, and what lies ahead for customer experience teams in the years to come.
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              Can’t make it?
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               Register
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