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   🚀 SaaS Roundup: Rapidly Scaling a Team
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                   <span style="font-family:open sans,helvetica neue,helvetica,arial,sans-serif">
                    <strong>
                     SaaS Roundup
                    </strong>
                    <strong>
                     #311
                    </strong>
                   </span>
                  </h1>
                  <br/>
                  <br/>
                  Hi there,
                  <br/>
                  <br/>
                  In this week’s roundup, we bring you a brand new episode of the SaaS Open Mic podcast.
                  <br/>
                  <br/>
                  Bianca Wilk speaks with Gilles Bertaux, CEO and Co-founder of Livestorm. Giles shares with us lessons from the last two years of running and rapidly scaling Livestorm.
                  <br/>
                  <br/>
                  <a style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #007C89;font-weight: normal;text-decoration: underline;" target="_blank">
                   Listen to the full episode here.
                  </a>
                  <br/>
                  <br/>
                  Have a great weekend,
                  <br/>
                  <strong>
                   Sid @ ChartMogul
                  </strong>
                  <br/>
                  <br/>
                  PS: If you’re evaluating
                  <a style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #007C89;font-weight: normal;text-decoration: underline;" target="_blank">
                   ChartMogul vs Baremetrics
                  </a>
                  , we've made your job easier. We wrote a blog post highlighting what sets us apart.
                 </div>
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                     New from ChartMogul.
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                 <h3 style="font-weight: 400;line-height: 28px;display: block;margin: 0;padding: 0;color: #202020;font-family: Helvetica;font-size: 20px;font-style: normal;letter-spacing: normal;text-align: left;">
                  <br/>
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                    <span style="font-size:21px">
                     Rapidly Scaling a Team With Gilles Bertaux of Livestorm
                    </span>
                   </font>
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                  <br/>
                  <span style="font-size:13px">
                   <span style="font-family:open sans,helvetica neue,helvetica,arial,sans-serif">
                    <font color="#999999">
                     Bianca Wilk
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                 <div style="text-align: left;">
                  <br/>
                  <font color="#000000" face="open sans, helvetica neue, helvetica, arial, sans-serif">
                   In this week’s SaaS Open Mic podcast, we speak with Gilles Bertaux, CEO and Co-founder of Livestorm. He shares lessons from the last two years of running and rapidly scaling Livestorm. He explains how the team was able to grow sustainably and successfully while experiencing unprecedented growth.
                  </font>
                  <br/>
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                  </font>
                 </div>
                 <blockquote style="border: 0px;padding: 20px;margin: 0px;background: #EBEAEC;font-style: italic;color: black;text-size-adjust: 100%;text-align: left;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">
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                    "2020 was a crazy year. We went from 30 people to 86 in that single year. And from 1000 to almost 3000 customers by the end of May. I don’t think that’s something that usually happens in a company’s life
                   </span>
                  </font>
                  <font color="#000000" face="open sans, helvetica neue, helvetica, arial, sans-serif">
                   <span style="font-family:open sans,helvetica neue,helvetica,arial,sans-serif">
                    ."
                   </span>
                  </font>
                 </blockquote>
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                  <br/>
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                   <span style="font-family:open sans,helvetica neue,helvetica,arial,sans-serif">
                    <a style="color: #1c79ed;text-decoration: none;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;font-weight: normal;" target="_blank">
                     Listen here
                    </a>
                   </span>
                  </font>
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                  <h1 class="null" style="font-weight: 400;text-align: center;display: block;margin: 0;padding: 0;color: #202020;font-family: Helvetica;font-size: 26px;font-style: normal;line-height: 125%;letter-spacing: normal;">
                   <strong>
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                     Our top SaaS reads.
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                  Industry
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             <!--[if mso]>
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				<![endif]-->
             <table align="left" border="0" cellpadding="0" cellspacing="0" class="mcnTextContentContainer" style="max-width: 100%;min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
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                 <h4 class="null" style="display: block;margin: 0;padding: 0;color: #202020;font-family: Helvetica;font-size: 18px;font-style: normal;font-weight: bold;line-height: 125%;letter-spacing: normal;text-align: left;">
                  <a style="color: #1c79ed;font-family: open sans,helvetica neue,helvetica,arial,sans-serif;font-weight: 400;text-decoration: none;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" target="_blank">
                   The Five Must-Have Board Slides for Sales/Revenue Leaders
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                  <span style="font-size:13px">
                   <span style="font-family:open sans,helvetica neue,helvetica,arial,sans-serif">
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                     Bill Binch, Battery Ventures
                    </font>
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                  <br/>
                  <br/>
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                   <span style="font-size:14px">
                    Bill has spent the last 15 years of his career attending a lot of quarterly board meetings. In this post, he shares with us five slides that every board meeting deck must have.
                   </span>
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                 </p>
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             <!--[if mso]>
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             <!--[if mso]>
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                     "As a wise mentor once told me, no one ever gets a promotion from a board meeting — but people sure do get fired afterwards. Don’t present slides; present the story. Board members are skilled at thin slicing through data and composing their questions ahead of time. Don’t feel the need to present every nuance around your data — get to the point."
                    </td>
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                </td>
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             <!--[if gte mso 9]>
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                  Management
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                 <h4 class="null" style="display: block;margin: 0;padding: 0;color: #202020;font-family: Helvetica;font-size: 18px;font-style: normal;font-weight: bold;line-height: 125%;letter-spacing: normal;text-align: left;">
                  <a style="color: #1c79ed;font-family: open sans,helvetica neue,helvetica,arial,sans-serif;font-weight: 400;text-decoration: none;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" target="_blank">
                   Titles and Promotions
                  </a>
                 </h4>
                 <p style="padding-bottom: 5px;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">
                  <span style="font-family:open sans,helvetica neue,helvetica,arial,sans-serif; font-size:13px">
                   <font color="#999999">
                    Ben Horowitz, a16z
                   </font>
                  </span>
                  <br/>
                  <br/>
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                   <span style="font-size:14px">
                    Sharing a classic post today — on how to think about titles and promotions as your organisation scales. Without a well-thought out, disciplined process for titles and promotions, you probably wouldn't grow as fast.
                   </span>
                  </font>
                 </p>
                </td>
               </tr>
              </tbody>
             </table>
             <!--[if mso]>
				</td>
				<![endif]-->
             <!--[if mso]>
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                     "As companies grow, everybody won’t know everybody else. Importantly, employees won’t know what each other do and whom they should work with to get their jobs done. Job titles provide an excellent short hand for describing roles in the company."
                    </td>
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                  </tbody>
                 </table>
                </td>
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              </tbody>
             </table>
             <!--[if gte mso 9]>
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             <!--[if gte mso 9]>
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                 <a class="mcnButton" style="font-weight: normal;letter-spacing: normal;line-height: 100%;text-align: center;text-decoration: none;color: #000000;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;display: block;" target="_blank" title="Growth">
                  Growth
                 </a>
                </td>
               </tr>
              </tbody>
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            </td>
           </tr>
          </tbody>
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         <table border="0" cellpadding="0" cellspacing="0" class="mcnTextBlock" style="min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
          <tbody class="mcnTextBlockOuter">
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				<![endif]-->
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                 <h4 class="null" style="display: block;margin: 0;padding: 0;color: #202020;font-family: Helvetica;font-size: 18px;font-style: normal;font-weight: bold;line-height: 125%;letter-spacing: normal;text-align: left;">
                  <a style="color: #1c79ed;font-family: open sans,helvetica neue,helvetica,arial,sans-serif;font-weight: 400;text-decoration: none;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" target="_blank">
                   The Metric That Could Kill Your Startup
                  </a>
                 </h4>
                 <p style="padding-bottom: 5px;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">
                  <span style="font-family:open sans,helvetica neue,helvetica,arial,sans-serif; font-size:13px">
                   <font color="#999999">
                    Caya, Slidebean
                   </font>
                  </span>
                  <br/>
                  <br/>
                  <font face="open sans, helvetica neue, helvetica, arial, sans-serif">
                   <span style="font-size:14px">
                    Churn is a silent killer that slowly but surely will eat away your business. You can cure it if you catch it early on, but if you let your churn problem go unchecked, it will kill your startup.
                   </span>
                  </font>
                 </p>
                </td>
               </tr>
              </tbody>
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             <!--[if mso]>
				</td>
				<![endif]-->
             <!--[if mso]>
				</tr>
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             <!--[if gte mso 9]>
				<td align="center" valign="top" ">
				<![endif]-->
             <table align="left" border="0" cellpadding="0" cellspacing="0" class="mcnBoxedTextContentContainer" style="min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
              <tbody>
               <tr>
                <td style="padding-top: 9px;padding-left: 18px;padding-bottom: 9px;padding-right: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">
                 <table border="0" cellspacing="0" class="mcnTextContentContainer" style="min-width: 100% !important;background-color: #EBEAEC;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
                  <tbody>
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                    <td class="mcnTextContent" style='padding: 18px;color: #202020;font-family: "Open Sans", "Helvetica Neue", Helvetica, Arial, sans-serif;font-size: 13px;font-style: italic;font-weight: normal;text-align: left;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;word-break: break-word;line-height: 150%;' valign="top">
                     "If you are not explaining well what the tool does, then customers won't extract enough value out of it; because they just don't know how."
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                   </tr>
                  </tbody>
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                </td>
               </tr>
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                  <h1 class="null" style="font-weight: 400;text-align: center;display: block;margin: 0;padding: 0;color: #202020;font-family: Helvetica;font-size: 26px;font-style: normal;line-height: 125%;letter-spacing: normal;">
                   <strong>
                    <span style="font-family:open sans,helvetica neue,helvetica,arial,sans-serif; font-size:26px">
                     Chart of the week.
                    </span>
                   </strong>
                  </h1>
                 </div>
                </td>
               </tr>
              </tbody>
             </table>
             <!--[if mso]>
				</td>
				<![endif]-->
             <!--[if mso]>
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                <td class="mcnTextContent" style="padding-top: 0;padding-right: 18px;padding-bottom: 9px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;word-break: break-word;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;" valign="top">
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                  <font face="open sans, helvetica neue, helvetica, arial, sans-serif">
                   <span style="font-size:14px">
                    Public SaaS multiples are down &gt;50% from their peaks.
                   </span>
                  </font>
                 </p>
                </td>
               </tr>
              </tbody>
             </table>
             <!--[if mso]>
				</td>
				<![endif]-->
             <!--[if mso]>
				</tr>
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				<![endif]-->
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              <tbody>
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                <td class="mcnImageContent" style="padding-right: 9px;padding-left: 9px;padding-top: 0;padding-bottom: 0;text-align: center;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" valign="top">
                 <a class="" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" target="_blank" title="">
                  <img align="center" alt="" class="mcnImage" src="https://inboxflows.com/_/image/https%253A%252F%252Fmcusercontent.com%252Fa4c2738e44c3a9e98f352fbf5%252Fimages%252F8e42e422-ea7c-0a2c-0297-c9aa67d91ffc.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZtY3VzZXJjb250ZSJ9:1ncnw4:2Bs3TsVVKpD8QF989YY0q4-DUptSt-7U1-h31fhxpNg" style="max-width: 1077px;padding-bottom: 0;display: inline !important;vertical-align: bottom;border: 0;height: auto;outline: none;text-decoration: none;-ms-interpolation-mode: bicubic;" width="564"/>
                 </a>
                </td>
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            </td>
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                 <p style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">
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                    Chart Credit:
                    <a style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #007C89;font-weight: normal;text-decoration: underline;" target="_blank">
                     Clouded Judgement
                    </a>
                   </span>
                  </font>
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             <!--[if mso]>
				</td>
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             <!--[if mso]>
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                   <strong>
                    <span style="font-family:open sans,helvetica neue,helvetica,arial,sans-serif">
                     Help your business achieve predictable growth.
                    </span>
                   </strong>
                  </h1>
                  <br/>
                  <br/>
                  <a style="font-family: open sans,helvetica neue,helvetica,arial,sans-serif;font-weight: 600;font-size: 0.9em;padding: 0.8em 1.2em;background: #fff;color: #33838E;text-decoration: none;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">
                   Start your free trial
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