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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "//www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="//www.w3.org/1999/xhtml">
 <head>
  <meta content="text/html; charset=utf-8" http-equiv="Content-Type"/>
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  <meta content="IE=edge" http-equiv="X-UA-Compatible"/>
  <!--<![endif]-->
  <meta content="width=device-width, initial-scale=1.0" name="viewport"/>
  <title>
   Zendesk
  </title>
  <style type="text/css">
   /**START COPY CSS**/
		
		.prehdr {
		font-size: 4px;
		line-height:6px !important;
		font-family:Arial, sans-serif;
		Margin-top:0px;
		}
		.bodycopy {
		font-size: 16px;
		line-height:24px !important;
		font-family:'Zendesk Social Regular',Helvetica, sans-serif;
		font-weight:400;
		color:#16130c;
		Margin-top:0px;
		}
		.bodycopy2 {
		font-size: 24px;
		line-height:32px !important;
		font-family:Arial, sans-serif;
		Margin-top:0px;
		}
		.bodycopy3 {
		font-size: 32px;
		line-height:38px !important;
		font-family:Arial, sans-serif;
		font-weight:bold;
		Margin-top:0px;
		}
		.bodycopy4 {
		font-size: 16px;
		line-height:24px !important;
		font-family:Arial, sans-serif;
		color:#808080;
		Margin-top:0px;
		}
		.customerinfo {
		font-size: 13px;
		line-height:16px !important;
		font-family:Arial, sans-serif;
		}
		.footer {
		font-size: 12px;
		line-height:18px !important;
		font-family:Arial, sans-serif;
		margin-top: 0px;
		}
		.h1asterisk {
		font-size: 18px !important;
		line-height:0px !important;
		vertical-align: 21px !important;
		}
		.h2asterisk {
		font-size: 14px !important;
		line-height:0px !important;
		vertical-align: 14px !important;
		}
		.h3asterisk {
		font-size: 10px !important;
		line-height:0px !important;
		vertical-align: 10px !important;
		}
		
		@font-face {
		 font-family: "Social Condensed Regular";
		 -moz-font-feature-settings: "liga=0";
		 -moz-font-feature-settings: "liga" 0;
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		 font-style: normal;
		 font-display: swap
		}
		
		@font-face {
		 font-family: "Social Condensed Medium";
		 -moz-font-feature-settings: "liga=0";
		 -moz-font-feature-settings: "liga" 0;
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		 font-style: normal;
		 font-display: swap
		}
		
		@font-face {
		 font-family: "Zendesk Social Regular";
		 -moz-font-feature-settings: "liga=0";
		 -moz-font-feature-settings: "liga" 0;
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		 font-style: normal;
		 font-display: swap
		}
		
		@font-face {
		 font-family: "Zendesk Social Bold";
		 -moz-font-feature-settings: "liga=0";
		 -moz-font-feature-settings: "liga" 0;
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		 font-style: normal;
		 font-display: swap
		}
		
		@font-face {
		 font-family: "Zendesk Social Medium";
		 -moz-font-feature-settings: "liga=0";
		 -moz-font-feature-settings: "liga" 0;
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		 font-style: normal;
		 font-display: swap
		}
		
		@font-face {
		 font-family: "Feature Display Medium";
		 -moz-font-feature-settings: "liga=0";
		 -moz-font-feature-settings: "liga" 0;
		 src: url("https://inboxflows.com/_/image/https%253A%252F%252Fweb-assets.zendesk.com%252Ffonts%252F2023%252FFeatureDisplay-Medium.eot/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZ3ZWItYXNzZXRzLiIsInRpbWUiOjE3MDY2OTUyNzQuMjIwNzczN30:1rV7P8:h6eyngPhlFEaMdYg2zCZcxxKCox57hL8kBUAZiqPTAI");
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		 font-style: normal;
		 font-display: swap
		}    
		
		@font-face {
		 font-family: "Social Extended Medium";
		 -moz-font-feature-settings: "liga=0";
		 -moz-font-feature-settings: "liga" 0;
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		 font-style: normal;
		 font-display: swap
		}
		
		 /**END COPY CSS**/
		
		 .mobile {border-spacing:0;display:none!important;height:0;max-height:0;mso-hide:all;overflow:hidden;visibility:hidden;width:0;}
		@media only screen and (max-width: 500px)
		{
		 .hidecellinmobile {display:none !important;}
		 .phonenumber {text-align:center !important;}
		 .h2mobile {font-size:24px !important; line-height:34px !important;}
		 .two-column .column,
		    .three-column .column {max-width: 100% !important;}
		    .two-column img {max-width: 100% !important;}
		    .three-column img {max-width: 50% !important;}
		.mobiletextalign {text-align: center !important}
		.noShadow {box-shadow: 0 0px 0px 0 rgba(45,45,45,0.07) !important; border:0px !important;}
		.padNo {padding-top:30px !important}
		.alignLeft {text-align:left !important; padding-left:30px;}
		td.block {display:block !important; height:auto !important; padding-top:20px !important;}
		.padNo2 {padding-top:0px !important; padding-bottom:40px !important; padding-left:30px !important;}
		.padNo3 {padding-top:10px !important; padding-left:0px !important; padding-right:0px !important; padding-bottom:10px !important}
		.padNo4 {padding-top:20px !important; padding-left:40px !important; padding-right:20px !important}
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                          JOIN US TUESDAY, FEBRUARY 20 | 10 AM GMT
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                     During the event, we'll discuss the influence of intelligent CX and what's ahead for the rest of the year. Don't miss:
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                       A conversation with AI Influencer Katie King and Zendesk EMEA CTO Matthias Goehler
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                       Insights and predictions from industry thought leader Cassie Kozyrkov
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                       A discussion panel with Zendesk customers, including Care Centre Sr Manager of
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                        The Body Shop
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                       <![endif]-->
            <table align="center" bgcolor="#FEFAF2" class="" style="border-spacing:0;font-family:sans-serif;color:#111111;margin:0 auto;width:100%;max-width:640px;border-bottom:15px solid #FEFAF2;">
             <tbody>
              <tr>
               <td class="two-column" dir="ltr" style="padding-top:35px;padding-bottom:0px;padding-right:0;padding-left:0;text-align:center;font-size:0;background-color:#FEFAF2;">
                <!--[if (gte mso 9)|(IE)]>
                                <table width="100%" style="border-spacing:0;font-family:sans-serif;color:#111111;" >
                                   <tr>
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                                         <![endif]-->
                <div class="column maxWidth" dir="ltr" style="width:100%;display:inline-block;vertical-align:top;">
                 <table style="border-spacing:0;font-family:sans-serif;color:#111111;" width="100%">
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                    <td class="padNo52" style="padding-top:0px;padding-bottom:0px;padding-left:0px;padding-right:0px;background-color:#FEFAF2;">
                     <table style="border-spacing:0;font-family:sans-serif;color:#111111;width:100%;font-size:14px;text-align:left;">
                      <tbody>
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                        <td class="padNoRight" style="padding-top:0px;padding-bottom:0px;padding-left:0px;padding-right:40px;background-color:#FEFAF2;width:100%;text-align:left; font-size:21px; line-height: 31px; font-weight:bold; font-family: Times New Roman, serif !important;">
                         <p class="" style="font-family: 'Feature Display Medium', Times New Roman, serif !important; font-weight:400; text-align:left; font-size:40px; color:#16140C; line-height:50px; margin-top:0px; margin-bottom:0px; letter-spacing:0.75px">
                          Report highlights
                         </p>
                        </td>
                       </tr>
                      </tbody>
                     </table>
                    </td>
                   </tr>
                  </tbody>
                 </table>
                </div>
                <!--[if (gte mso 9)|(IE)]>
                                      </td>
                                      
                                   </tr>
                                </table>
                                <![endif]-->
               </td>
              </tr>
             </tbody>
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            <!--[if (gte mso 9)|(IE)]>
                    </td>
                 </tr>
              </table>
              <![endif]-->
           </div>
          </td>
         </tr>
        </tbody>
       </table>
       <table bgcolor="#FEFAF2" border="0" cellpadding="0" cellspacing="0" width="100%">
        <tbody>
         <tr>
          <td bgcolor="#FEFAF2" style="padding-top:0px; padding-bottom:0px;">
           <div style="max-width:640px;margin-top:0;margin-bottom:0;margin-right:auto;margin-left:auto; padding-left:20px; padding-right:20px;">
            <!--[if (gte mso 9)|(IE)]>
              <table width="640" align="center" style="border-spacing:0;font-family:sans-serif;color:#111111;" >
                 <tr>
                    <td style="padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;" >
                       <![endif]-->
            <table align="center" bgcolor="#FEFAF2" style="border-spacing:0;font-family:sans-serif;color:#111111;margin:0 auto;width:100%;max-width:640px;border-bottom:15px solid #FEFAF2;">
             <tbody>
              <tr>
               <td class="two-column" dir="ltr" style="padding-top:0px;padding-bottom:0px;padding-right:0;padding-left:0;text-align:center;font-size:0;background-color:#FEFAF2;">
                <!--[if (gte mso 9)|(IE)]>
                                <table width="100%" style="border-spacing:0;font-family:sans-serif;color:#111111;" >
                                   <tr>
                                      <td width="100%" valign="top" style="padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;" >
                                         <![endif]-->
                <div class="column maxWidth" dir="ltr" style="width:100%;display:inline-block;vertical-align:top;">
                 <table style="border-spacing:0;font-family:sans-serif;color:#111111;" width="100%">
                  <tbody>
                   <tr>
                    <td class="padNo52" style="padding-top:15px;padding-bottom:20px;padding-left:0px;padding-right:0px;background-color:#FEFAF2;">
                     <table style="border-spacing:0;font-family:sans-serif;color:#111111;width:100%;font-size:14px;text-align:left;">
                      <tbody>
                       <tr>
                        <td class="padNoRight" style="padding-top:0px;padding-bottom:0px;padding-left:0px;padding-right:40px;background-color:#FEFAF2;width:100%;text-align:left; font-size:21px; line-height: 31px; font-weight:bold; font-family: Times New Roman, serif !important;">
                         <p style="font-family: 'Feature Display Medium', Times New Roman, serif !important; font-weight:400; text-align:left; font-size:16px; color:#16140C; line-height:24px; margin-top:0px; margin-bottom:0px; letter-spacing:0.75px">
                          AI AND INTELLIGENT EXPERIENCES
                         </p>
                         <p style="font-family: 'Feature Display Medium', Times New Roman, serif !important; font-weight:400; text-align:left; font-size:40px; color:#9A4497; line-height:50px; margin-top:10px; margin-bottom:0px; letter-spacing:0.75px">
                          59%
                         </p>
                         <p class="bodycopy" style="margin-top: 0px; color: rgb(22, 19, 12); font-size: 16px; line-height: 24px; margin-bottom: 0px; border-style: none;">
                          of consumers believe the use of AI by small-to-midsized businesses can help level the playing field with larger companies in terms of customer service
                          <br/>
                         </p>
                         <p style="font-family: 'Feature Display Medium', Times New Roman, serif !important; font-weight:400; text-align:left; font-size:16px; color:#16140C; line-height:24px; margin-top:5px; margin-bottom:0px; letter-spacing:0.75px">
                          DATA AND TRUSTWORTHY EXPERIENCES
                         </p>
                         <p style="font-family: 'Feature Display Medium', Times New Roman, serif !important; font-weight:400; text-align:left; font-size:40px; color:#9A4497; line-height:50px; margin-top:10px; margin-bottom:0px; letter-spacing:0.75px">
                          62%
                         </p>
                         <p class="bodycopy" style="margin-top: 0px; color: rgb(22, 19, 12); font-size: 16px; line-height: 24px; margin-bottom: 0px; border-style: none;">
                          of consumers think small-to-midsized businesses lack the resources and infrastructure to effectively protect customer data from cyber threats
                          <br/>
                         </p>
                         <p style="font-family: 'Feature Display Medium', Times New Roman, serif !important; font-weight:400; text-align:left; font-size:16px; color:#16140C; line-height:24px; margin-top:5px; margin-bottom:0px; letter-spacing:0.75px">
                          NEXT GEN AND IMMERSIVE EXPERIENCES
                         </p>
                         <p style="font-family: 'Feature Display Medium', Times New Roman, serif !important; font-weight:400; text-align:left; font-size:40px; color:#9A4497; line-height:50px; margin-top:10px; margin-bottom:0px; letter-spacing:0.75px">
                          70%
                         </p>
                         <p class="bodycopy" style="margin-top: 0px; color: rgb(22, 19, 12); font-size: 16px; line-height: 24px; margin-bottom: 0px; border-style: none;">
                          of consumers agree that small-to-midsized businesses have the advantage of fostering closer relationships with customers due to their smaller customer base
                         </p>
                        </td>
                       </tr>
                      </tbody>
                     </table>
                    </td>
                   </tr>
                  </tbody>
                 </table>
                </div>
               </td>
              </tr>
             </tbody>
            </table>
           </div>
          </td>
         </tr>
        </tbody>
       </table>
       <table bgcolor="#FEFAF2" border="0" cellpadding="0" cellspacing="0" width="100%">
        <tbody>
         <tr>
          <td bgcolor="#FEFAF2" class="" style="padding-top:0px; padding-bottom:0px;">
           <div style="max-width:420px;margin-top:0;margin-bottom:0;margin-right:auto;margin-left:auto;">
            <!--[if (gte mso 9)|(IE)]>
         <table width="420" align="center" style="border-spacing:0;font-family:sans-serif;color:#ffffff;" >
        <tr>
           <td style="padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;" >
              <![endif]-->
            <table align="left" bgcolor="#FEFAF2" style="border-spacing:0;font-family:sans-serif;color:#FEFAF2;margin:0 auto;width:100%;max-width:420px;">
             <tbody>
              <tr>
               <td style="padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;">
                <table style="border-spacing:0;font-family:sans-serif;color:#FEFAF2;" width="100%">
                 <tbody>
                  <tr>
                   <td align="left" class="" style="padding-top:0px;padding-bottom:0px;padding-left:0px;padding-right:0px;background-color:#FEFAF2; width:100%;text-align:center;">
                    <table style="border-spacing:0;font-family:sans-serif;color:#111111;" width="100%">
                     <tbody>
                      <tr>
                       <td class="padNo2" style="padding-top:0px;padding-bottom:40px;padding-left:0px;padding-right:0px;background-color:#FEFAF2;">
                        <table style="border-spacing:0;font-family:sans-serif;color:#111111;width:100%;font-size:14px;text-align:left;">
                         <tbody>
                          <tr>
                           <td class="block" style="padding-bottom:0px;padding-right:0px;padding-left:0px;">
                            <div>
                             <table border="0" cellpadding="0" cellspacing="0">
                              <tbody>
                               <tr>
                                <td align="left" style="font-size:16px; line-height: 26px; font-weight:500; font-family: 'Social Extended Medium', Helvetica, sans-serif;">
                                 <span>
                                  <a style="text-decoration: none; background-color: #9A4497; border-top: 10px solid #9A4497; border-bottom: 10px solid #9A4497; border-left: 24px solid #9A4497; border-right: 24px solid #9A4497; display: inline-block; mso-table-lspace:0pt; mso-table-rspace:0pt; border-radius: 30px; -webkit-border-radius: 30px; -moz-border-radius: 30px; color: #FFFFFF;">
                                   Register now
                                  </a>
                                 </span>
                                </td>
                               </tr>
                              </tbody>
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                           <td class="block" style="padding-bottom:0px;padding-right:0px;padding-left:0px;">
                            <div>
                             <table border="0" cellpadding="0" cellspacing="0">
                              <tbody>
                               <tr>
                                <td align="center" style="border-radius: 30px; -webkit-border-radius: 30px; -moz-border-radius: 30px; border: 2px solid #16130c; border-collapse:collapse;">
                                 <table align="center" border="0" cellpadding="0" cellspacing="0">
                                  <tbody>
                                   <tr>
                                    <td style="padding-top:8px;padding-bottom:0px;width:100%;text-align:center;">
                                     <p style="line-height:0px; font-size:4px;margin:0px;">
                                     </p>
                                    </td>
                                   </tr>
                                   <tr>
                                    <td align="center" style=" font-size:16px; line-height: 26px;padding-left:19px; padding-right:19px; font-weight:500;font-family: 'Social Extended Medium', Helvetica, sans-serif;">
                                     <span>
                                      <a style="text-decoration: none; border-right: 19px; border-left: 19px; display: inline-block; mso-table-lspace:0pt; mso-table-rspace:0pt; color: #16130c;">
                                       Download report
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                                   <tr>
                                    <td style="padding-top:8px;padding-bottom:0px;width:100%;text-align:left;">
                                     <p style=" line-height:0px; margin:0px;font-size:4px;">
                                     </p>
                                    </td>
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                                  </tbody>
                                 </table>
                                </td>
                               </tr>
                              </tbody>
                             </table>
                            </div>
                           </td>
                          </tr>
                         </tbody>
                        </table>
                       </td>
                      </tr>
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<table width="600" align="center" style="border-spacing:0;font-family:sans-serif;color:#16130c;" >
<tr>
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              <table width="600" align="center" style="border-spacing:0;font-family:sans-serif;color:#111111;" >
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                <div class="column right maxWidth" dir="ltr" style="width:100%;max-width:180px;display:inline-block;vertical-align:middle;">
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9 months, 4 weeks ago - team@zendesk.com
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