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<img alt="" class="em_mobile em_img" src="https://inboxflows.com/_/image/https%253A%252F%252Fstatic.cdn.responsys.net%252Fi5%252Fresponsysimages%252Fjetblue%252Fcontentlibrary%252F%2521promotional%252F2023%252Floyalty%252F20230501_tb3_edseries3%252Fimages%252F20230501_ed3_hero_bottom_mb.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZzdGF0aWMuY2RuLiJ9:1puKhb:pgUJHRvsDK1wXDOojcfbZNIq-hvJCDM6ZnPtl2NXqOU" style="display: none; max-height: 0px; mso-hide: all; font-family:Arial, Helvetica, sans-serif; font-size:12px; color:#ffffff;max-width:640px;" width="100%"/>
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<h2>
Heads up!
</h2>
</td>
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<tr>
<td align="left" class="em_hide" style="padding-left:35px; padding-right:35px;padding-bottom:20px;color:#000064;font-size:16px;" valign="top">
Starting on 5/9 at 9am ET through the morning of 5/10, TrueBlue will be undergoing an upgrade.
<br/>
<br/>
During this time,
<u>
you'll still be able to book a flight and check in
</u>
on
<a style="text-decoration:none; color:#4d90cd;" target="_blank">
jetblue.com
</a>
. Access to TrueBlue accounts and booking and managing points reservations will unfortunately be unavailable. Thanks for your patience.
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<tr>
<td align="left" style="color:#ff6433;padding-left:30px;" valign="top">
<h2>
Heads up!
</h2>
</td>
</tr>
<tr>
<td align="left" style="padding:10px 30px 35px;color:#000064;font-size:16px;" valign="top">
Starting on 5/9 at 9am ET through the morning of 5/10, TrueBlue will be undergoing an upgrade.
<br/>
<br/>
During this time,
<u>
you'll still be able to book a flight and check in
</u>
on
<a style="text-decoration:none; color:#4d90cd;" target="_blank">
jetblue.com
</a>
. Access to TrueBlue accounts and booking and managing points reservations will unfortunately be unavailable. Thanks for your patience.
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<table align="center" bgcolor="#ffffff" border="0" cellpadding="0" cellspacing="0" class="darkmode_bottom" style="background-color:#ffffff;" width="100%">
<!--header with banner section -->
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<td align="center" valign="top">
<table align="center" border="0" cellpadding="0" cellspacing="0" width="100%">
<tr>
<td align="center" class="em_hide" style="padding-left:30px; padding-right:30px;padding-bottom:10px;padding-top:20px;color:#0000aa;line-height:45px" valign="top">
<h1>
Still got questions?
<br/>
Let's clear the air.
</h1>
</td>
</tr>
<tr>
<td align="center" class="em_hide" style="padding-left:35px; padding-right:35px;padding-bottom:20px;color:#000064;font-size:22px;" valign="top">
With the new TrueBlue
<sup>
1
</sup>
program launching shortly, we know
you've got questions. Following are the top questions we've
been getting—and answers! If you don't see yours here, no worries. Follow the link below to more FAQs.
</td>
</tr>
<br/>
<tr>
<td align="left" class="em_hide" style="padding-left:35px; padding-right:35px;padding-top:12px;padding-bottom:12px;color:#ff6433" valign="top">
<h2>
What new perks am I able to earn
in the new program?
</h2>
</td>
</tr>
<tr>
<td align="left" class="em_hide" style="padding-left:35px; padding-right:35px;padding-bottom:20px;color:#000064;font-size:16px;font-weight:500;" valign="top">
For the first time, we're offering rewards to TrueBlue members who have
not reached Mosaic status. Perks You Pick™ are a new offering that
allow you to choose the benefits that are most valuable to you.
</td>
</tr>
<tr>
<td align="left" class="em_hide" style="padding-left:35px; padding-right:35px;padding-top:12px;padding-bottom:12px;color:#ff6433" valign="top">
<h2>
What are the Perks You Pick?
</h2>
</td>
</tr>
<tr>
<td align="left" class="em_hide" style="padding-left:35px; padding-right:35px;padding-bottom:20px;color:#000064;font-size:16px;" valign="top">
Perks You Pick are available for TrueBlue members to earn before and
after reaching Mosaic status.
<br/>
<br/>
<b>
The TrueBlue Perks You Pick are:
</b>
<ul>
<li>
Early Boarding (not valid on Blue Basic fares)
</li>
<li>
Priority Security
<sup>
2
</sup>
</li>
<li>
Alcoholic Drink (21+)
</li>
<li>
JetBlue Vacations Bonus
</li>
<li>
5,000-Point Bonus
</li>
</ul>
<b>
The Mosaic Perks You Pick are:
</b>
<ul>
<li>
Mint Suite® Priority
</li>
<li>
Pet Fee Waiver
</li>
<li>
$99 Statement Credit on Select JetBlue Credit Cards
<sup>
3
</sup>
</li>
<li>
20-Tile Bonus
</li>
<li>
15,000-Point Bonus
</li>
<li>
FoundersCard Blue Membership
<sup>
4
</sup>
</li>
</ul>
</td>
</tr>
<tr>
<td align="left" class="em_hide" style="padding-left:35px; padding-right:35px;padding-top:12px;padding-bottom:12px;color:#ff6433" valign="top">
<h2>
How do I earn these perks in the new program?
</h2>
</td>
</tr>
<tr>
<td align="left" class="em_hide" style="padding-left:35px; padding-right:35px;padding-bottom:20px;color:#000064;font-size:16px;" valign="top">
Tiles are a new way to track a TrueBlue member's progress toward earning TrueBlue perks and Mosaic status. You'll earn 1 tile for $100 in
qualifying spend
<sup>
5
</sup>
on JetBlue travel (including flights, many extras and
fees, JetBlue Vacations and Paisly) and American Airlines flights. You'll
also earn 1 tile for every $1,000 in eligible spend on any JetBlue credit
card.
<sup>
5
</sup>
And, for the first time, you'll be able to combine travel spend, and JetBlue credit card spend, to earn Mosaic status, and those valuable
perks along the way.
</td>
</tr>
<tr>
<td align="left" class="em_hide" style="padding-left:35px; padding-right:35px;padding-bottom:12px;padding-top:12px;color:#ff6433" valign="top">
<h2>
How many tiles do I need to earn perks?
</h2>
</td>
</tr>
<tr>
<td align="left" class="em_hide" style="padding-left:35px; padding-right:35px;padding-bottom:20px;color:#000064;font-size:16px;" valign="top">
TrueBlue members earn Perks You Pick after collecting just 10 tiles, and
then again at 20, 30, and 40 tiles. 50 tiles then unlocks Mosaic status,
starting with Mosaic 1. That means you'll earn a perk after just $1,000 in JetBlue travel spend, $10,000 in JetBlue credit card spend or a
combination of the two.
<sup>
5
</sup>
</td>
</tr>
<tr>
<td align="left" class="em_hide" style="padding-left:35px; padding-right:35px;padding-bottom:12px;padding-top:12px;color:#ff6433" valign="top">
<h2>
How do tiles affect how I earn TrueBIue points and Mosaic-Qualifying Points?
</h2>
</td>
</tr>
<tr>
<td align="left" class="em_hide" style="padding-left:35px; padding-right:35px;padding-bottom:20px;color:#000064;font-size:16px;" valign="top">
Tiles are not replacing TrueBlue points, which you'll still earn and redeem the same way you always have. But tiles are replacing Mosaic-Qualifying Points. Don't worry, your spend in 2023 has been tracked as tiles behind the scenes and you can pick the perks you've already earned on the first day of the program. Plus, we've made tiles easier to earn than Mosaic- Qualifying Points by expanding how you earn them beyond just flight purchases.
</td>
</tr>
<tr>
<td align="left" class="em_hide" style="padding-left:35px; padding-right:35px;padding-top:12px;padding-bottom:12px;color:#ff6433" valign="top">
<h2>
How can I earn tiles (and get perks and
Mosaic status faster) with a JetBlue credit card?
</h2>
</td>
</tr>
<tr>
<td align="left" class="em_hide" style="padding-left:35px; padding-right:35px;padding-bottom:20px;color:#000064;font-size:16px;" valign="top">
By making purchases with your JetBlue credit card, you earn
toward Mosaic with every purchase, and earn perks faster. For
example, $1,000 of spend on the base fare of a JetBlue flight purchased
with a JetBlue credit card earns 11 tiles: 10 tiles for the base fare and 1 tile for the JetBlue credit card spend.
<sup>
5
</sup>
</td>
</tr>
<tr>
<td align="left" class="em_hide" style="padding-left:35px; padding-right:35px;padding-top:12px;padding-bottom:12px;color:#ff6433" valign="top">
<h2>
How do I benefit from the new program if I typically purchase JetBIue extras like Even More® Space seats and checked bags?
</h2>
</td>
</tr>
<tr>
<td align="left" class="em_hide" style="padding-left:35px; padding-right:35px;padding-bottom:20px;color:#000064;font-size:16px;" valign="top">
Purchases that normally wouldn't earn you Mosaic-Qualifying Points will
now earn you tiles. That means you'll earn perks and Mosaic status more
quickly if you tend to purchase extras or even if you have to pay a fee,
such as an overweight bag fee.
</td>
</tr>
</table>
</td>
</tr>
<!--mobile show -->
<!--[if !mso 9]><!-->
<tr>
<td class="em_hide_desktop" height="0" style="display:none;">
<table align="center" border="0" cellpadding="0" cellspacing="0" width="100%">
<tr>
<td align="center" style="padding-left:30px; padding-right:30px;padding-bottom:10px;padding-top:20px;color:#0000aa;line-height:45px" valign="top">
<h1>
Still got questions?
<br/>
Let's clear the air.
</h1>
</td>
</tr>
<tr>
<td align="center" style="padding-left:35px; padding-right:35px;padding-bottom:20px;color:#000064;font-size:22px;" valign="top">
With the new TrueBlue
<sup>
1
</sup>
program launching shortly, we know
you've got questions. Following are the top questions we've
been getting—and answers! If you don't see yours here, no worries. Follow the link below to more FAQs.
</td>
</tr>
<br/>
<tr>
<td align="left" style="color:#ff6433;padding-left:30px;" valign="top">
<h2>
What new perks am I able to earn
in the new program?
</h2>
</td>
</tr>
<tr>
<td align="left" style="padding:10px 30px 35px;color:#000064;font-size:16px;" valign="top">
For the first time, we're offering rewards to TrueBlue members who have
not reached Mosaic status. Perks You Pick™ are a new offering that
allow you to choose the benefits that are most valuable to you.
</td>
</tr>
<tr>
<td align="left" style="color:#ff6433;padding-left:30px;" valign="top">
<h2>
What are the Perks You Pick?
</h2>
</td>
</tr>
<tr>
<td align="left" style="padding:10px 30px 35px;color:#000064;font-size:16px;" valign="top">
Perks You Pick are available for TrueBlue members to earn before and
after reaching Mosaic status.
<br/>
<br/>
<b>
The TrueBlue Perks You Pick are:
</b>
<ul>
<li>
Early Boarding (not valid on Blue Basic fares)
</li>
<li>
Priority Security
<sup>
2
</sup>
</li>
<li>
Alcoholic Drink (21+)
</li>
<li>
JetBlue Vacations Bonus
</li>
<li>
5,000-Point Bonus
</li>
</ul>
<br/>
<b>
The Mosaic Perks You Pick are:
</b>
<ul>
<li>
Mint Suite® Priority
</li>
<li>
Pet Fee Waiver
</li>
<li>
$99 Statement Credit on Select JetBlue Credit Cards
<sup>
3
</sup>
</li>
<li>
20-Tile Bonus
</li>
<li>
15,000-Point Bonus
</li>
<li>
FoundersCard Blue Membership
<sup>
4
</sup>
</li>
</ul>
</td>
</tr>
<tr>
<td align="left" style="color:#ff6433;padding-left:30px;" valign="top">
<h2>
How do I earn these perks in the new program?
</h2>
</td>
</tr>
<tr>
<td align="left" style="padding:10px 30px 35px;color:#000064;font-size:16px;" valign="top">
Tiles are a new way to track a TrueBlue member's progress toward earning TrueBlue perks and Mosaic status. You'll earn 1 tile for $100 in
qualifying spend
<sup>
5
</sup>
on JetBlue travel (including flights, many extras and
fees, JetBlue Vacations and Paisly) and American Airlines flights. You'll
also earn 1 tile for every $1,000 in eligible spend on any JetBlue credit
card.
<sup>
5
</sup>
And, for the first time, you'll be able to combine travel spend, and JetBlue credit card spend, to earn Mosaic status, and those valuable
perks along the way.
</td>
</tr>
<tr>
<td align="left" style="color:#ff6433;padding-left:30px;" valign="top">
<h2>
How many tiles do I need to earn perks?
</h2>
</td>
</tr>
<tr>
<td align="left" style="padding:10px 30px 35px;color:#000064;font-size:16px;" valign="top">
TrueBlue members earn Perks You Pick after collecting just 10 tiles, and
then again at 20, 30, and 40 tiles. 50 tiles then unlocks Mosaic status,
starting with Mosaic 1. That means you'll earn a perk after just $1,000 in JetBlue travel spend, $10,000 in JetBlue credit card spend or a
combination of the two.
<sup>
5
</sup>
</td>
</tr>
<tr>
<td align="left" style="color:#ff6433;padding-left:30px;" valign="top">
<h2>
How do tiles affect how I earn TrueBIue points and Mosaic-Qualifying Points?
</h2>
</td>
</tr>
<tr>
<td align="left" style="padding:10px 30px 35px;color:#000064;font-size:16px;" valign="top">
Tiles are not replacing TrueBlue points, which you'll still earn and redeem the same way you always have. But tiles are replacing Mosaic-Qualifying Points. Don't worry, your spend in 2023 has been tracked as tiles behind the scenes and you can pick the perks you've already earned on the first day of the program. Plus, we've made tiles easier to earn than Mosaic- Qualifying Points by expanding how you earn them beyond just flight purchases.
</td>
</tr>
<tr>
<td align="left" style="color:#ff6433;padding-left:30px;" valign="top">
<h2>
How can I earn tiles (and get perks and
Mosaic status faster) with a JetBlue credit card?
</h2>
</td>
</tr>
<tr>
<td align="left" style="padding:10px 30px 35px;color:#000064;font-size:16px;" valign="top">
By making purchases with your JetBlue credit card, you earn
toward Mosaic with every purchase, and earn perks faster. For
example, $1,000 of spend on the base fare of a JetBlue flight purchased
with a JetBlue credit card earns 11 tiles: 10 tiles for the base fare and 1 tile for the JetBlue credit card spend.
<sup>
5
</sup>
</td>
</tr>
<tr>
<td align="left" style="color:#ff6433;padding-left:30px;" valign="top">
<h2>
How do I benefit from the new program if I typically purchase JetBIue extras like Even More® Space seats and checked bags?
</h2>
</td>
</tr>
<tr>
<td align="left" style="padding:10px 30px 35px;color:#000064;font-size:16px;" valign="top">
Purchases that normally wouldn't earn you Mosaic-Qualifying Points will
now earn you tiles. That means you'll earn perks and Mosaic status more
quickly if you tend to purchase extras or even if you have to pay a fee,
such as an overweight bag fee.
</td>
</tr>
</table>
</td>
</tr>
<!--<![endif]-->
<!--//mobile show -->
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</td>
</tr>
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<tr>
<td align="center" class="em_hide" style="line-height:0px; font-size:0px;" valign="top">
<a style="text-decoration:none;" target="_blank">
<img alt="Click here to learn more." border="0" src="https://inboxflows.com/_/image/https%253A%252F%252Fstatic.cdn.responsys.net%252Fi5%252Fresponsysimages%252Fjetblue%252Fcontentlibrary%252F%2521promotional%252F2023%252Floyalty%252F20230501_tb3_edseries3%252Fimages%252F20230501_ed3_faq_cta_dt.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZzdGF0aWMuY2RuLiJ9:1puKhb:pgUJHRvsDK1wXDOojcfbZNIq-hvJCDM6ZnPtl2NXqOU" style="display:block; max-width:600px; font-family:Arial, Helvetica, sans-serif; font-size:18px; line-height:22px; color:#000064; font-weight:bold;" width="600"/>
</a>
</td>
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</td>
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<!--mobile show -->
<!--[if !mso 9]><!-->
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<td class="em_hide_desktop" height="0">
<table align="center" border="0" cellpadding="0" cellspacing="0" width="100%">
<tr>
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<a style="text-decoration:none;" target="_blank">
<img alt="Click here to learn more." class="em_mobile em_img" src="https://inboxflows.com/_/image/https%253A%252F%252Fstatic.cdn.responsys.net%252Fi5%252Fresponsysimages%252Fjetblue%252Fcontentlibrary%252F%2521promotional%252F2023%252Floyalty%252F20230501_tb3_edseries3%252Fimages%252F20230501_ed3_faq_cta_mb.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZzdGF0aWMuY2RuLiJ9:1puKhb:pgUJHRvsDK1wXDOojcfbZNIq-hvJCDM6ZnPtl2NXqOU" style="display: none; max-height: 0px; mso-hide: all; font-family:Arial, Helvetica, sans-serif; font-size:12px; color:#000064;max-width:640px;" width="100%"/>
</a>
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</td>
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<!--<![endif]-->
<!--//mobile show -->
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</td>
</tr>
<tr>
<td align="center">
<table align="center" border="0" cellpadding="0" cellspacing="0" width="100%">
<!--header with banner section -->
<tr>
<td align="center" bgcolor="#000064" style="background-color:#000064;" valign="top">
<table align="center" border="0" cellpadding="0" cellspacing="0" width="100%">
<tr>
<td align="center" class="em_hide" valign="top">
<a style="text-decoration:none;" target="_blank">
<img alt="Important Dates. We look forward to rolling the new program out of the hangar this May. 1/1/23 is when the new program year starts. Combined qualifying spend(5) on travel and JetBlue credit cards starts now. 1/1/23 thru launch TrueBlue program and perks unchanged. Mosaic-Qualifying Points still track toward Mosaic. Tile accrual tracked behind the scenes. Launch is 5/10/23. New program & perks go live. View tile tracker & points balance. View Mosaic level & perks. Pick Your Perks (if earned)." border="0" src="https://inboxflows.com/_/image/https%253A%252F%252Fstatic.cdn.responsys.net%252Fi5%252Fresponsysimages%252Fjetblue%252Fcontentlibrary%252F%2521promotional%252F2023%252Floyalty%252F20230501_tb3_edseries3%252Fimages%252F20230501_ed3_tb_dates_dt.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZzdGF0aWMuY2RuLiJ9:1puKhb:pgUJHRvsDK1wXDOojcfbZNIq-hvJCDM6ZnPtl2NXqOU" style="display:block; max-width:600px; font-family:Arial, Helvetica, sans-serif; font-size:18px; line-height:22px; color:#ffffff; font-weight:bold;" width="600"/>
</a>
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<img alt="Important Dates. We look forward to rolling the new program out of the hangar this May. 1/1/23 is when the new program year starts. Combined qualifying spend(5) on travel and JetBlue credit cards starts now. 1/1/23 thru launch TrueBlue program and perks unchanged. Mosaic-Qualifying Points still track toward Mosaic. Tile accrual tracked behind the scenes. Launch is 5/10/23. New program & perks go live. View tile tracker & points balance. View Mosaic level & perks. Pick Your Perks (if earned)." border="0" class="em_block em_wrapper" src="https://inboxflows.com/_/image/https%253A%252F%252Fstatic.cdn.responsys.net%252Fi5%252Fresponsysimages%252Fjetblue%252Fcontentlibrary%252F%2521promotional%252F2023%252Floyalty%252F20230501_tb3_edseries3%252Fimages%252F20230501_ed3_tb_dates_mb_v2.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZzdGF0aWMuY2RuLiJ9:1puKhb:pgUJHRvsDK1wXDOojcfbZNIq-hvJCDM6ZnPtl2NXqOU" style="display: none; font-family:Arial, Helvetica, sans-serif; font-size:12px; color:#ffffff;max-width:640px;" width="100%"/>
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<img alt="Troupe" border="0" src="https://inboxflows.com/_/image/https%253A%252F%252Fstatic.cdn.responsys.net%252Fi5%252Fresponsysimages%252Fcontent%252Fjetblue%252FTB3_Footer_Troupe_C.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZzdGF0aWMuY2RuLiJ9:1puKhb:pgUJHRvsDK1wXDOojcfbZNIq-hvJCDM6ZnPtl2NXqOU" style="display:block; max-width:200px;" width="200"/>
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