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Which side are you on?
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<a>
<img alt="Zendesk" border="0" class="" height="28" src="https://inboxflows.com/_/image/https%253A%252F%252Fimages.hello.zendesk.com%252FEloquaImages%252Fclients%252FZendeskInc%252F%257B8c752cb2-ec86-47ed-b004-42fb990ed9e2%257D_z-mark.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZpbWFnZXMuaGVsbCJ9:1mUklF:iWs5xCcesWLm7Adgel4r1cBNyeQ7VmZl6I3j1ZxDBgc" style="display:block; color:#03363D; font-family:Arial, sans-serif; font-size:12px;" width="36"/>
</a>
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<p class="" style="margin-top:0px; margin-bottom:0px;font-size:15px; line-height:20px;font-weight:700; font-family: Helvetica, Arial, 'Sharp Sans'; letter-spacing:1px;">
<a style="text-decoration:none; font-family: Helvetica, Arial, sans-serif; color: #30aabc;">
CX CLASSROOM
</a>
</p>
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</td>
</tr>
</tbody>
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<![endif]-->
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<tbody>
<tr>
<td align="center" class="full-width-image" style="background:#FFFFFF;padding-top:5px;padding-bottom:0;padding-right:0;padding-left:0;">
<a>
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</a>
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<![endif]-->
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<font style="color:#00363d; font-size:30px; line-height:38px; font-weight:700; font-family: Helvetica, Arial, 'Sharp Sans';">
<span class="mobileText">
The harmony between technology and human touch
</span>
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</p>
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</td>
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<tr>
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<div style="max-width:600px;margin-top:0;margin-bottom:0;margin-right:auto;margin-left:auto; padding-left:20px; padding-right:20px;">
<!--[if (gte mso 9)|(IE)]>
<table width="600" align="center" style="border-spacing:0;font-family:sans-serif;color:#00363d;" >
<tr>
<td style="padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;" >
<![endif]-->
<table align="center" bgcolor="#ffffff" style="border-spacing:0;font-family:sans-serif;color:#00363d;margin:0 auto;width:100%;max-width:600px;">
<tr>
<td style="padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;">
<table style="border-spacing:0;font-family:sans-serif;color:#00363d;" width="100%">
<tr>
<td class="padTop35" style="padding-top:0px;padding-bottom:20px;padding-left:50px;padding-right:50px;background-color:#ffffff; width:100%;text-align:left;">
<p class="bodycopy" style="margin-top:0px; font-size:16px; line-height:26px; margin-bottom:0px;">
<font style="color:#03363D; font-size:16px; line-height:26px; font-family: Helvetica, Arial;">
Hi Sarah,
<br/>
<br/>
It can be tricky to establish a balance between efficiency and authenticity when it comes to introducing AI to your customer support.
<br/>
<br/>
While automation has its benefits, customers also crave human interaction.
So why not integrate the two for a seamless hybrid model?
</font>
</p>
</td>
</tr>
</table>
</td>
</tr>
</table>
<!--[if (gte mso 9)|(IE)]>
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<![endif]-->
</div>
</td>
</tr>
</table>
<table bgcolor="#FFFFFF" border="0" cellpadding="0" cellspacing="0" width="100%">
<tbody>
<tr>
<td bgcolor="#FFFFFF" class="" style="padding-top:20px; padding-bottom:0px;">
<div style="max-width:600px;margin-top:0;margin-bottom:0;margin-right:auto;margin-left:auto; padding-left:20px; padding-right:20px;">
<!--[if (gte mso 9)|(IE)]>
<table width="600" align="center" style="border-spacing:0;font-family:sans-serif;color:#00363d;" >
<tr>
<td style="padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;" >
<![endif]-->
<table align="center" bgcolor="#FFFFFF" style="border-spacing:0;font-family:sans-serif;color:#00363d;margin:0 auto;width:100%;max-width:600px;">
<tbody>
<tr>
<td style="padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;">
<table style="border-spacing:0;font-family:sans-serif;color:#00363d;" width="100%">
<tbody>
<tr>
<td class="padTop35" style="padding-top:10px;padding-bottom:10px;padding-left:50px;padding-right:50px;background-color:#EAD7E9; width:100%;text-align:left;">
<p class="bodycopy" style="margin-top:0px; font-size:16px; line-height:26px; margin-bottom:0px;text-align:center">
<font style="color:#03363D; font-size:14px; line-height:26px; font-family: Helvetica, Arial;letter-spacing:1px">
MODULE 3: GROWING YOUR BUSINESS WITH COLLABORATION
</font>
</p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<!--[if (gte mso 9)|(IE)]>
</td>
</tr>
</table>
<![endif]-->
</div>
</td>
</tr>
</tbody>
</table>
<table bgcolor="#ffffff" border="0" cellpadding="0" cellspacing="0" width="100%">
<tbody>
<tr>
<td bgcolor="#ffffff" class="" style="padding-top:40px; padding-bottom:0px;">
<div class="" style="max-width:600px;margin-top:0;margin-bottom:0;margin-right:auto;margin-left:auto; padding-left:20px; padding-right:20px;">
<!--[if (gte mso 9)|(IE)]>
<table width="600" align="center" style="border-spacing:0;font-family:sans-serif;color:#00363d;" >
<tr>
<td style="padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;" >
<![endif]-->
<table align="center" bgcolor="#F8F9F9" style="border-spacing:0;font-family:sans-serif;color:#00363d;margin:0 auto;width:100%;max-width:600px;">
<tbody>
<tr>
<td style="padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;">
<table style="border-spacing:0;font-family:sans-serif;color:#00363d;" width="100%">
<tbody>
<tr>
<td class="padTop35" style="padding-top:20px;padding-bottom:40px;padding-left:50px;padding-right:50px;background-color:#F8F9F9; width:100%;text-align:left;">
<p class="bodycopy" style="margin-top:0px; font-size:16px; line-height:26px; margin-bottom:0px;">
<font style="color:#03363D; font-size:16px; line-height:26px; font-family: Helvetica, Arial;">
With key integrations to Slack, Jira, Trello, Asana and more, you can:
<ul>
<li>
<font style="color:#03363D; font-size:16px; line-height:26px; font-family: Helvetica, Arial;">
Boost team productivity
</font>
</li>
<font style="color:#03363D; font-size:16px; line-height:26px; font-family: Helvetica, Arial;">
<li>
Increase customer retention
</li>
<li>
Grow your business
</li>
</font>
</ul>
Whether it’s peer-to-peer, team-to-team, internal-to-external or tool-to-tool, Zendesk makes all types of collaboration easy.
<a style="color:#30AABC; text-decoration:none;" target="_blank">
Find out more
</a>
</font>
</p>
</td>
</tr>
</tbody>
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</td>
</tr>
</tbody>
</table>
<!--[if (gte mso 9)|(IE)]>
</td>
</tr>
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<![endif]-->
</div>
</td>
</tr>
</tbody>
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<table bgcolor="#ffffff" border="0" cellpadding="0" cellspacing="0" width="100%">
<tr>
<td bgcolor="#ffffff" style="padding-top:30px; padding-bottom:0px;">
<div style="max-width:600px;margin-top:0;margin-bottom:0;margin-right:auto;margin-left:auto;">
<!--[if (gte mso 9)|(IE)]>
<table width="600" align="center" style="border-spacing:0;font-family:sans-serif;color:#03363D;" >
<tr>
<td style="padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;" >
<![endif]-->
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<tr>
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<!--[if (gte mso 9)|(IE)]>
<table width="100%" style="border-spacing:0;font-family:sans-serif;color:#03363D;" >
<tr>
<td width="50%" valign="top" style="padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;" >
<![endif]-->
<div class="column" style="width:100%;max-width:300px;display:inline-block;vertical-align:top;">
<table style="border-spacing:0;font-family:sans-serif;color:#03363D;" width="100%">
<tr>
<td class="noPad" style="padding-top:10px;padding-bottom:0px;padding-left:10px;padding-right:0px;background-color:#ffffff;">
<table style="border-spacing:0;font-family:sans-serif;color:#03363D;width:100%;font-size:14px;text-align:left; background-color:#F1F7F5;">
<tr>
<td style="padding-top:40px; padding-bottom:0px; padding-left:35px; padding-right:35px;">
<p style="text-align:left; Margin-top:0px; margin-bottom:0px; font-size:21px; line-height:29px; font-weight:bold; font-family: Helvetica, Arial, 'Sharp Sans'; color:#03363D;">
Social messaging and SMS for business
</p>
</td>
</tr>
<tr>
<td style="padding-top:10px; padding-bottom:40px; padding-left:35px; padding-right:35px;">
<p style="font-size: 14px; line-height:22px; font-family:Arial, sans-serif; color:#01363C; text-align:left; Margin-top:0px; margin-bottom:0px;">
In 2020, support requests surged over messaging apps. This has redefined the meaning of business texting, where SMS is not the only way to connect with your customers.
<br/>
<br/>
</p>
<table align="center" border="0" cellpadding="0" cellspacing="0">
<tbody>
<tr>
<td align="center" style="font-size:18px; line-height: 22px; font-family: 'Sharp Sans Medium',Helvetica, Arial;">
<span>
<a style="color: #30AABC; text-decoration: none; background-color: #30AABC; border-top: 14px solid #30AABC; border-bottom: 14px solid #30AABC; border-left: 28px solid #30AABC; border-right: 28px solid #30AABC; display: inline-block; mso-table-lspace:0pt; mso-table-rspace:0pt; color: #ffffff;letter-spacing:.2px;">
Read more
</a>
</span>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</table>
</td>
</tr>
</table>
</div>
<!--[if (gte mso 9)|(IE)]>
</td><td width="50%" valign="top" style="padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;" >
<![endif]-->
<div class="column" style="width:100%;max-width:300px;display:inline-block;vertical-align:top;">
<table style="border-spacing:0;font-family:sans-serif;color:#03363D;" width="100%">
<tr>
<td class="noPad" style="padding-top:10px;padding-bottom:0px;padding-left:10px;padding-right:0px;background-color:#ffffff;">
<table style="border-spacing:0;font-family:sans-serif;color:#03363D;width:100%;font-size:14px;text-align:left; background-color:#F3F0EE;">
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The Messenger API now supports Instagram, which means businesses can message them straight from Zendesk. That's a big plus for businesses with many Millennial and Gen Z customers.
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Impress your customers while empowering your employees, through Zendesk Support. Our all-in-one application for customer service can provide personal touches at scale, custom dashboards, AI-powered bots and more.
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Providing great CX is more than just meeting your customer needs—it's also about setting your teams up for success and keeping your business in sync. Our collection of demo videos will help you do just that.
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2 years, 7 months ago - team@zendesk.com
Humans vs Technology: The Battle of Great CX
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