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Shifting from a 30 to 14-day refund
period͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
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Hi there,
<br/>
<br/>
Thanks to valuable feedback from many of our creators, we’re reaching out with an important update to student refund policies on Teachable.
<br/>
<br/>
Beginning August 25, 2023, we will be revising Section 14.2 of the “Refund Policy for Sales of Creator Content to Students.” Previously set at 30 days, our student refund policy will change to a 14-day refund period.
<br/>
<br/>
Please note, this change only applies to sales of creator content to students, and any purchases students make prior to the official change to our Terms of Use on August 25, 2023, will be subject to the previous 30-day refund policy.
<br/>
<br/>
If your checkout contains a 30-day refund guarantee badge, it will be removed on August 25, 2023. If you have a custom guarantee badge, please ensure it is updated to reflect our new 14-day refund guarantee. You can edit your custom checkout content here:
</p>
<ol>
<li style="line-height: 150%;">
Select “Courses” in your school’s admin dashboard (via the left-hand navigation bar)
</li>
<li style="line-height: 150%;">
Select the course you’d like to update by clicking the name of the course
</li>
<li style="line-height: 150%;">
Select “Sales Pages” from the left-hand navigation bar
</li>
<li style="line-height: 150%;">
Then navigate to “Checkout Page” and click the “Edit” button on the right
</li>
<li style="line-height: 150%;">
This will take you to the custom checkout page elements
</li>
<li style="line-height: 150%;">
Then scroll to “Course Guarantee (optional)” to ensure your refund reflects 14 days or less
</li>
</ol>
<p style="line-height: 150%;">
Reminder: You will need to do this for every checkout with a custom guarantee. If you mention the 30-day refund policy elsewhere on your site—such as the Terms of Service page or Sales pages—please also be sure to update it before August 25, 2023.
<br/>
<br/>
If you have any questions or require further assistance, please log in to your school account to
<a data-linkto="https://" style="color:#00805b;text-decoration:underline;" title="contact our Support team">
contact our Support team
</a>
.
<br/>
<br/>
– The Teachable Team
</p>
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1 year, 11 months ago - info@teachable.com
Important update to our student refund policy
Shifting from a 30 to 14-day refund period͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ...