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               Hello James,
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               Firstly, I truly hope that you, your family and all your loved ones are keeping safe and well. I know these are difficult times for everyone, so I wanted to take a moment to share some positive news with you. It’s so important to shine a light on all the good happening in the world right now, and to be grateful for the people who are keeping us all going.
               <br/>
               <br/>
               Our NHS have been incredible on the frontline of the fight against Covid-19, and I’m deeply proud we’ve been able to play a small part in supporting them. The efforts of our people have amazed me, every single day. So we’ve been sharing the love, and the gratitude, in our
               <b>
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                   big red thank you video
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               </b>
               .
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               <b style="text-align: center;">
                <a>
                 Supporting our NHS
                </a>
               </b>
               <br/>
               <br/>
               More than 250 of our cabin crew are volunteering at the NHS Nightingale Hospitals, while others have stepped in as emergency call handlers. We’re also involved in
               <a>
                <b>
                 the brilliant Project Wingman
                </b>
               </a>
               , creating a first class experience for NHS workers in hospital rest areas.
               <br/>
               <br/>
               <b style="text-align: center;">
                <a>
                 Transporting essential medical supplies
                </a>
               </b>
               <br/>
               <br/>
               <span style="text-align: center;">
                Working in partnership with the Department of Health and Social Care and the NHS, in April we’ve already flown more than 150 tonnes of crucial medical supplies from Shanghai back to the UK to help protect our NHS heroes.
                <a>
                 <b>
                  Find out more
                 </b>
                </a>
               </span>
               <br/>
               <br/>
               <b style="text-align: center;">
                <a>
                 Helping local communities
                </a>
               </b>
               <br/>
               <br/>
               Our amazing people from across the company have been using their time to contribute to the community and fill essential roles. There are hundreds of examples, from
               <a>
                <b>
                 working at supermarkets
                </b>
               </a>
               ,
               <a>
                <b>
                 driving for delivery c
                </b>
                <b style="text-align: center;">
                 ompanies
                </b>
               </a>
               <span style="text-align: center;">
                , volunteering with the Red Cross and so many more.
               </span>
               <br/>
               <br/>
               <b>
                <a>
                 Bringing UK citizens home
                </a>
               </b>
               <br/>
               <br/>
               <span style="text-align: center;">
                Working closely with the Foreign &amp; Commonwealth Office, we’ve brought home 3,171 UK citizens on repatriation flights so far. You can find out more about the latest advice on how to book onto an FCO repatriation flight
               </span>
               <b style="text-align: center;">
                <a>
                 here
                </a>
               </b>
               <span style="text-align: center;">
                .
               </span>
               <br/>
               <br/>
               <b style="text-align: center;">
                <a>
                 Implementing flexible booking changes
                </a>
               </b>
               <br/>
               <br/>
               With thousands of our customers affected by travel restrictions and cancellations, we’ve been working tirelessly to support everyone, as quickly as we can.
               <b>
                So far we’ve helped more than 30,000 customers change their trips.
               </b>
               We wanted to help people in this uncertain time by being as flexible as possible, so we have a range of options that you can see
               <b>
                <a>
                 here
                </a>
               </b>
               .
               <br/>
               <br/>
               <b style="text-align: center;">
                <a>
                 Launching our virtual Flight School
                </a>
               </b>
               <br/>
               <br/>
               <span style="text-align: center;">
                We know there are plenty of people out there who are missing the joy of flying as much as us. So we created Virgin Atlantic Flight School. Our first week of lessons included sessions with a
                <b>
                 <a>
                  pilot
                 </a>
                </b>
               </span>
               ,
               <b>
                <a>
                 cabin crew
                </a>
               </b>
               ,
               <a style="font-weight: bold;">
                cabin designer
               </a>
               and
               <b>
                <a>
                 engineer
                </a>
               </b>
               . We’ve got lots more coming up, from how we make sure every aircraft is
               <b>
                <a style="color:#da0530; text-decoration:none; font-weight:bold;">
                 <span style="color:#da0530;">
                  <font style="color:#da0530;">
                   sparkling clean and safe to fly
                  </font>
                 </span>
                </a>
               </b>
               , to how one of our retired 747s has taken people into space. Head to our Instagram account to catch up.
               <br/>
               <br/>
               Finally, and most importantly, I want to thank you, our customers. So many of you have sent us messages of support. Truly, these have lifted our spirits and provided much-needed comfort in a challenging time for our industry. When this crisis passes, we will look forward to welcoming you back onboard, and repaying your kindness with the unique Virgin experience you know and love.
               <br/>
               <br/>
               Stay healthy and happy,
               <br/>
               <br/>
               Corneel Koster
               <br/>
               Chief Customer Officer | Virgin Atlantic &amp; Virgin Holidays
               <br/>
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               <strong>
                Terms and Conditions
               </strong>
               <br/>
               <br/>
               Mileage balance correct as of:
               <a style="color: #757575; text-decoration: none; cursor:text; -webkit-text-size-adjust: none;">
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                  04/28/2020
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               . Mileage expiry date:
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                  05/16/2021
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               .
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                  Flying Club Terms and Conditions apply
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               .
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               If you have any queries relating to this communication, please quote AWRS84369A when contacting
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