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    ##- Please type your reply above this line -##
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   <p dir="ltr">
    Hey 34f81f55,
   </p>
   <p dir="ltr">
    It's been a week since we last heard from you regarding ticket 219283.
   </p>
   <p dir="ltr">
    Hopefully, this means that your issue has been resolved. We have gone ahead and closed the ticket for you.
   </p>
   <p dir="ltr">
    If you still need support for this ticket feel free to respond to this email. We can reopen your ticket and get to work resolving the problem.
   </p>
   <p dir="ltr">
    In case you’ve forgotten, here is what your ticket was about:
   </p>
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            <img alt="" height="40" src="https://inboxflows.com/_/image/https%253A%252F%252Ftunnelbear.zendesk.com%252Fsystem%252Fphotos%252F3602%252F0806%252F7152%252Fglitterbear_2x.jpg/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZ0dW5uZWxiZWFyLiJ9:1kXMpW:9fYOGqKT_dhVF4Q21I6Hf1f0O8ChtU_gRF9F7G39gVs" style="height: auto; line-height: 100%; outline: none; text-decoration: none; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px;" width="40"/>
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             <strong>
              GlitterBear
             </strong>
             (TunnelBear)
            </p>
            <p dir="ltr" style="font-family: 'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;">
             Apr 7, 11:36 EDT
            </p>
            <div class="zd-comment" dir="auto" style="color: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0">
             Hello and Rawr!
             <br/>
             <br/>
             Sorry for any confusion. All of our paid subscriptions are set to automatically renew unless you cancel in advance (which is noted when you sign up). This allows you to maintain continuous privacy and security on your device without interruption.
             <br/>
             <br/>
             That being said, you should have received a reminder email before your subscription renewed. If you don't recall seeing the email, I recommend that you check your spam or junk folders. It's possible that our email might have been filtered there. Let me know if you didn't receive it and I'll look into it to see what happened there.
             <br/>
             <br/>
             Can you describe what's going on with your Bear or why you wish to discontinue using the service? I'm happy to see if there's a way we can resolve any problems.
             <br/>
             <br/>
             If we're not able to get things working then I'll be happy to assist in getting a refund for any unused tunneling time.
             <br/>
             <br/>
             Grizzly regards
             <br/>
             <br/>
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              <p dir="ltr" style="color: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0">
               ✨ GlitterBear ✨
               <br/>
               "Sparkling day and night!"
              </p>
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            </p>
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             <strong>
              34f81f55
             </strong>
            </p>
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             Apr 7, 06:56 EDT
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              I didn't realise the account was renewing - can I get a refund for the latest payment please? I haven't used TunnelBear in ages and don't need it.
             </p>
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              -------------
             </p>
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              [x] How can we help?: I'm having an issue with my subscription, payments, or account
              <br/>
              [x] What's the problem?: I'd like to cancel my subscription
             </p>
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              Authenticated?: Yes
              <br/>
              Account type: Paid
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    Rawr!
   </p>
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