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   2000+ customer service professionals weigh in |
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                  <p style="margin-bottom: 0px;">
                   Hi there,
                   <br/>
                   <br/>
                   We surveyed 2000+ customer service professionals on the challenges and opportunities of 2024.
                   <strong>
                    75% of teams say customer service metrics are changing as a result of AI.
                   </strong>
                   <br/>
                   <br/>
                   Support leaders who stick with traditional metrics will miss out on crucial insights!
                   <br/>
                  </p>
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                        <img alt="The metrics most likely to change as a result of AI, according to support teams: CSAT (38%); Time to resolution (31%); Average handle time (30%); First response time (29%);" class="mimg100" src="https://inboxflows.com/_/image/https%253A%252F%252Fgo.intercom.com%252Frs%252F258-CLW-344%252Fimages%252FMeasuring-Customer-Service-AI-driven-world.png%253Fversion%253D0/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZnby5pbnRlcmNvbSIsInRpbWUiOjE3MTEwMzczODQuODAxMTA5M30:1rnKzA:1qis45dCSLLzIRRQ8477k2hyoUOdwA4wNVmV18gOOlI" style="display: block" width="590"/>
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                  <p>
                   Read our
                   <a id="" style="color: #0057ff; text-decoration: underline;" target="_blank" title="Customer Service Trends 2024 Report">
                    Customer Service Trends 2024 Report
                   </a>
                   to learn:
                  </p>
                  <ul>
                   <li style="padding-left: 10px; margin-bottom: 1em;">
                    How fundamental customer service metrics are changing
                   </li>
                   <li style="padding-left: 10px; margin-bottom: 1em;">
                    Strategies for evaluating new metrics
                   </li>
                   <li style="padding-left: 10px;">
                    What you need to measure to demonstrate the true value of your human support team
                   </li>
                  </ul>
                  <p>
                   Plus, explore trends related to customer expectations, customer service roles, AI adoption, and more.
                  </p>
                 </td>
                </tr>
               </tbody>
              </table>
             </td>
            </tr>
           </tbody>
          </table>
          <table border="0" cellpadding="0" cellspacing="0" class="mktoModule" id="slkgodk8fb7c7bd-8a5d-4f3a-9702-3ea543b8d00c" width="100%">
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                      <div>
                       <a style="color: #FfFFFF; text-decoration: none;" target="_blank" title="Download the report ">
                        Download the report →
                       </a>
                      </div>
                     </td>
                    </tr>
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                 </td>
                </tr>
               </tbody>
              </table>
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                  <p>
                   Best,
                   <br/>
                   Bobby Stapleton
                   <br/>
                   Director of Human Support
                   <br/>
                   Intercom
                   <br/>
                   <br/>
                   PS:
                   <a style="color: #0057ff; text-decoration: underline; font-weight: bold;" target="_blank" title="Check out this demo">
                    <strong>
                     Check out this demo
                    </strong>
                   </a>
                   to see how Intercom's customer service platform integrates AI, automated, and human support to help you deliver best-in-class customer service.
                  </p>
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