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How to make the most of AI for customer service - Watch the first episode of Off Script. It's a pivotal moment in history. Are you set up to win in an AI-first world? Fin AI Copilot is coming soon—your next steps It's a pivotal moment in history. Ar

Apr 26

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Meet the only complete AI-first customer service platform - That’s right. The only one. The only complete, AI-first CS platform. Everything you need to deliver exceptional customer service any time, any place Instant, exceptional service for customers ✔️ Fin

Apr 24

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The new era of customer service is AI-first - Forget everything you know about customer service. There's a new way of delivering customer service Forget everything you know about customer service. The old way of doing customer support is dead. A

Apr 18

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Increase agent efficiency by 31% with Fin AI Copilot - Customer service will never be the same. Today, agents spend too much time digging through articles, help center content, and past conversations searching for answers. That's time wasted that could b

Apr 11

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Why traditional customer service metrics miss the mark - 2000+ customer service professionals weigh in | Hi there,We surveyed 2000+ customer service professionals on the challenges and opportunities of 2024. 75% of teams say customer service metrics are ch

Mar 21

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Top 5 reasons support execs are looking at new tools - Learn what leaders are prioritizing in 2024 | Hi there,Only 18% of support teams said the tools they use can fully support their needs all of the time going into 2024! The solution? Ditch the dated t

Mar 14

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AI is creating new customer service jobs in 2024 - Help your team grow into new roles Hi there, AI is coming for support roles, but not in the way you think! We surveyed 2000+ customer service professionals and found AI has been removing the monotono

Mar 08

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70% of support execs plan to invest in this in 2024 - Learn what they’re prioritizing—and deprioritizing Hi there, The AI race is on! We surveyed 2000+ customer service professionals and found that almost half of support teams are already using AI. Thes

Feb 20

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Customers won’t settle for less - How to meet customer expectations in an AI-driven world Hi there, Customer expectations are higher than ever, and 68% of customer support teams say AI is already an influence. Now that customers know

Feb 13

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Discover Fin's 7 new features: elevate your support experience - Multilingual support, CSAT measurement and so much more Discover Fin's newest features Because even bots need a glow-up Our AI bot, Fin, continues to redefine customer support by automatically resolv

Jan 19

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The top 5 customer service trends to watch this year - How the industry will change in 2024 Last year was pivotal for customer service—so what’s in store for 2024? New year, new opportunities. Stay ahead of the curve with the brand new Intercom Customer

Jan 11

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The AI assistant your support team needs - Meet Fin AI in the Inbox Meet your new AI assistant Your support team may already know and love Fin, our AI chatbot, which can resolve over 50% of support issues instantly. Now the power of Fin is al

Dec 14

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Your invitation: Dive into AI secrets for top-notch customer service - And grab your copy of the 2023 AI Report Hi there, We recently launched our State of AI in Customer Service webinar. We have good news—the recording of the session is now available! Watch the replay

Dec 12

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Explore AI's impact: Key takeaways inside! - Read or watch the key takeaways now We're thrilled to share the key takeaways from our latest blog post, "From Science Fiction to Tech Reality: Exploring the Impact of AI." Key Takeaways Reinforcemen

Dec 05

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