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              If you are having trouble reading this email,
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                <p>
                 <b>
                  Hello Colleague,
                 </b>
                </p>
                <p>
                 A change to the way you access and use your ServiceNow profile is coming. On Sept. 4, 2019, we'll be making it easier for you to navigate through our sites by creating a single ServiceNow ID that you can use to log in to Now Community, Now Learning, Developer Portal, and other ServiceNow sites. Through this ServiceNow ID, you can register for our events, download resources, log in to the Developer Portal, and much more.
                </p>
                <p>
                 We're also creating a single user profile for you called a Now Profile that you can access with your ServiceNow ID. Now Profile is being launched as part of Customer Success Center's
                 <b>
                  Now Creators
                 </b>
                 program. The privacy settings from your current Community Profile will be reflected on your new Now Profile. You can change those settings at any time by navigating to the
                 <b>
                  Achievement privacy settings
                 </b>
                 tab on your Now Profile workspace. You can also delete your Now Profile at any time by clicking the
                 <b>
                  Profile
                 </b>
                 icon, then
                 <b>
                  Manage Now Profile
                 </b>
                 , and finally,
                 <b>
                  Delete Account
                 </b>
                 .
                </p>
                <p>
                 Due to migration to the Now Profile, note that your Community Profile will not be editable from Aug. 29 to Sept. 4.
                </p>
                <p>
                 <b>
                  Q: What is the Now Profile?
                 </b>
                 <br/>
                 The Now Profile from ServiceNow brings together all your achievements across the Now Platform in one place. Whether these are certifications you've completed, Community Expert levels acquired, or Super Badges attained, the Now Profile is your one-stop shop for showcasing and sharing all you achievements with your peers and social audience.
                </p>
                <p>
                 <b>
                  Q: Who can see my Now Profile?
                 </b>
                 <br/>
                 If you're a Community member, others can view your Now Profile by clicking your profile's display name within the Community site. Additionally, anyone you share your profile URL with will be able to see your Now Profile.
                </p>
                <p>
                 <b>
                  Q: I don't want my Now Profile to be public. What can I do to ensure my information is private so only I can see it?
                 </b>
                 <br/>
                 You have full control of what is shown on your Now Profile and can update the default settings at any time to maintain absolute control. Here's what you can do and how:
                </p>
                <p>
                </p>
                <ol>
                 <li>
                  If you're a Community member, some parts of your profile are visible to other Community users as part of your Community Profile. The defaults you have maintained for you Community Profile will continue to be honored and the Now Profile inherits those defaults. For example, if you had chosen to keep your bio private, the Now Profile will also keep it private. In order to hide your profile data completely, click
                  <b>
                   Manage Now Profile
                  </b>
                  , then on the
                  <b>
                   Now Workspace
                  </b>
                  , click the
                  <b>
                   Edit
                  </b>
                  link and set your privacy toggles to
                  <b>
                   Private
                  </b>
                  .
                 </li>
                 <li>
                  If you're not a Community member, in order to share your Now Profile with someone else, you must share the URL associated with your profile. Please be aware that every Now Profile is public by default.
                 </li>
                 <li>
                  We use the following privacy defaults for your profile:
                 </li>
                </ol>
                <table class="tg" style="margin-left:0px">
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                  <th class="tg-tthz">
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                    Data element
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                    Privacy defaults
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                  <td class="tg-lboi">
                   Photo
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                  </td>
                 </tr>
                 <tr>
                  <td class="tg-lboi">
                   Display Name
                  </td>
                  <td class="tg-lboi">
                   Always Public
                  </td>
                 </tr>
                 <tr>
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                   First name
                  </td>
                  <td class="tg-0pky">
                   Public until display name set, then private
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                 </tr>
                 <tr>
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                   Last Name
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                  <td class="tg-0pky">
                   Private
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                   User entered Title
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                   Public
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                   Public
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                   Company
                  </td>
                  <td class="tg-0pky">
                   Public
                  </td>
                 </tr>
                 <tr>
                  <td class="tg-0pky">
                   City
                  </td>
                  <td class="tg-0pky">
                   Public if entered by you
                  </td>
                 </tr>
                 <tr>
                  <td class="tg-0pky">
                   State
                  </td>
                  <td class="tg-0pky">
                   Public if entered by you
                  </td>
                 </tr>
                 <tr>
                  <td class="tg-0pky">
                   Country
                  </td>
                  <td class="tg-0pky">
                   Public
                  </td>
                 </tr>
                 <tr>
                  <td class="tg-0pky">
                   Relationship to ServiceNow (Employees only)
                  </td>
                  <td class="tg-0pky">
                   Always Public
                  </td>
                 </tr>
                 <tr>
                  <td class="tg-0pky">
                   Email
                  </td>
                  <td class="tg-0pky">
                   Private
                  </td>
                 </tr>
                 <tr>
                  <td class="tg-0pky">
                   Phone
                  </td>
                  <td class="tg-0pky">
                   Private
                  </td>
                 </tr>
                 <tr>
                  <td class="tg-0pky">
                   Social handle for LinkedIn
                  </td>
                  <td class="tg-0pky">
                   Public if entered by you
                  </td>
                 </tr>
                 <tr>
                  <td class="tg-0pky">
                   Social handle for Twitter
                  </td>
                  <td class="tg-0pky">
                   Public if entered by you
                  </td>
                 </tr>
                 <tr>
                  <td class="tg-0pky">
                   Social handle for Facebook
                  </td>
                  <td class="tg-0pky">
                   Public if entered by you
                  </td>
                 </tr>
                 <tr>
                  <td class="tg-0pky">
                   Badges from Now Creators
                  </td>
                  <td class="tg-0pky">
                   Public if uploaded
                  </td>
                 </tr>
                 <tr>
                  <td class="tg-0pky">
                   Badges from Now Learning
                  </td>
                  <td class="tg-0pky">
                   Public if uploaded
                  </td>
                 </tr>
                 <tr>
                  <td class="tg-0pky">
                   Badges from Community
                  </td>
                  <td class="tg-0pky">
                   Public if uploaded
                  </td>
                 </tr>
                 <tr>
                  <td class="tg-0pky">
                   Community Points and current Level
                  </td>
                  <td class="tg-0pky">
                   Public if uploaded
                  </td>
                 </tr>
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                   Now Creators Achievements
                  </td>
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                   Now Learning Achievements
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                 </tr>
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                   Community Achievements
                  </td>
                  <td class="tg-0pky">
                   Public
                  </td>
                 </tr>
                </table>
                <p>
                 <b>
                  Still have questions? Contact us at:
                  <a style="text-decoration: none;color: #293e40;" target="_blank">
                   <u>
                    NowCreators@servicenow.com
                   </u>
                  </a>
                 </b>
                </p>
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