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                 <td class="mktoText" id="section_1_sup_header" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 11px; font-weight: bold; text-transform: uppercase; color: #007AFF;">
                  <div>
                   FULLSTORY UPDATE
                   <br/>
                  </div>
                 </td>
                </tr>
                <tr>
                 <td class="mktoText" id="section_1_header" style="font-family: 'Open Sans', 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 21px; font-weight: bold; line-height: 28px; color: #000000;">
                  <div>
                   A Message for FullStory Admins - Changes to FullStory Script Hosting
                  </div>
                 </td>
                </tr>
                <tr>
                 <td class="mktoText" id="section_1_desc" style="font-family: 'Open Sans', 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 18px; line-height: 24px; color: #000000;">
                  <div>
                   Hello Sarah,
                  </div>
                  <div>
                   <br/>
                  </div>
                  <div>
                   We’re reaching out to you because you’re an admin or you’ve been designated to receive product updates requiring user action for your company’s FullStory account.
                  </div>
                  <div>
                   <br/>
                  </div>
                  <div>
                   We are preparing to update some of our infrastructure, and as a result if you haven’t updated your snippet since October 30, 2019 you will need to update the FullStory snippet on your site by July 13, 2021 to avoid a disruption in session recording.
                  </div>
                  <div>
                   <br/>
                  </div>
                  <div>
                   You can find the latest version of the FullStory snippet by navigating to the
                   <a>
                    Settings &gt; FullStory Setup
                   </a>
                   page in your account.
                  </div>
                  <div>
                   <br/>
                  </div>
                  <div>
                   <strong>
                    What exactly is changing and why?
                   </strong>
                  </div>
                  <div>
                   <br/>
                  </div>
                  <div>
                   On October 30th, 2019, FullStory began hosting the FullStory script (fs.js) on Google’s Content Delivery Network (CDN) in an effort to improve script load times for our customers’ clients. When we made this change we put a redirect in place so that older versions of the snippet would continue to function. We are now in the process of updating some of our internal systems which means the redirect will no longer work.
                  </div>
                  <div>
                   <br/>
                  </div>
                  <div>
                   Legacy versions of the snippet reference
                   <span style="font-family: 'Courier New'; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">
                    https://fullstory.com/s/fs.js
                   </span>
                   and
                   <span style="font-family: 'Courier New'; color: #000000; background-color: transparent; font-weight: 400; 
font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">
                    https://www.fullstory.com/s/fs.js
                   </span>
                   <span style="font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">
                    .
                   </span>
                   On July 13, 2021 these addresses will no longer redirect to our CDN-hosted script at
                   <span style="font-family: 'Courier New'; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">
                    https://edge.fullstory.com/s/fs.js
                   </span>
                   <span style="font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; 
text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">
                    ,
                   </span>
                   and will consequently need to be updated to continue recording.
                  </div>
                  <div>
                   <br/>
                  </div>
                  <div>
                   <strong>
                    What do you need to do?
                   </strong>
                  </div>
                  <div>
                   <br/>
                  </div>
                  <div>
                   Before July 13, 2021 you will need to inspect which version of the FullStory snippet is currently installed on your site.
                  </div>
                  <div>
                   <br/>
                  </div>
                  <div>
                   If you see the line of code highlighted below, then you don’t need to anything:
                  </div>
                  <div>
                   <br/>
                  </div>
                  <div style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;">
                   <span style="font-family: 'Courier New'; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">
                    window['_fs_debug'] = false;
                   </span>
                  </div>
                  <div style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;">
                   <span style="font-family: 'Courier New'; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">
                    window['_fs_host'] = 'fullstory.com';
                   </span>
                  </div>
                  <div style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;">
                   <b>
                    <span style="font-family: 'Courier New'; color: #000000; background-color: transparent; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">
                     window['_fs_script'] = 'edge.fullstory.com/s/fs.js';
                    </span>
                   </b>
                  </div>
                  <div style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;">
                   <span style="font-family: 'Courier New'; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">
                    ...
                   </span>
                  </div>
                  <div style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;">
                   <span style="font-family: 'Courier New'; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">
                   </span>
                   <br/>
                  </div>
                  <div>
                   If your recording snippet
                   <strong>
                    does not
                   </strong>
                   reference
                   <span style="font-family: 'Courier New'; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">
                    edge.fullstory.com/s/fs.js
                   </span>
                   then you need to replace the snippet you’re currently using with the snippet found on your
                   <a>
                    Settings &gt; FullStory Setup
                   </a>
                   page.
                  </div>
                  <div>
                   <br/>
                  </div>
                  <div>
                   <strong>
                    On July 13, 2021, FullStory snippets referencing the legacy hosts will no longer be able to record sessions.
                   </strong>
                  </div>
                  <div>
                   <br/>
                  </div>
                  <div>
                   <a>
                    More information on the FullStory script redirect available in this article
                   </a>
                   .
                  </div>
                  <div>
                   <br/>
                  </div>
                  <div>
                   <strong>
                    I use Segment to deploy FullStory, do I need to do anything?
                   </strong>
                  </div>
                  <div>
                   <strong>
                   </strong>
                   <br/>
                  </div>
                  <div>
                   Nope! FullStory works with Segment on an ongoing basis to make sure the integration is using the latest version of our snippet. If you’re currently using Segment to deploy FullStory on your site then there’s no action required.
                  </div>
                  <div>
                   <br/>
                  </div>
                  <div>
                   <strong>
                    A note about content security policies (CSP)
                   </strong>
                  </div>
                  <div>
                   <br/>
                  </div>
                  <div>
                   It’s important to note that if your organization implemented a content security policy (CSP) for FullStory, you will need to update said CSPs in accordance with
                   <a>
                    these instructions.
                   </a>
                   If your CSP for FullStory isn’t updated accordingly, recording could stop.
                  </div>
                  <div>
                   <br/>
                  </div>
                  <div>
                   If you have any questions please reach out to
                   <a>
                    support@fullstory.com
                   </a>
                   .
                  </div>
                  <div>
                   <br/>
                  </div>
                  <div>
                   All the best,
                  </div>
                  <div>
                   FullStory Support
                  </div>
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