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<span class="preheader" style="color: transparent; display: none; height: 0; max-height: 0; max-width: 0; opacity: 0; overflow: hidden; mso-hide: all; visibility: hidden; width: 0;">
PLUS: iPhone’s huge security flaw.
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July 21, 2021
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In yesterday’s earnings report, Netflix confirmed it’s working on original games that’ll be included at no extra cost. (Aside from the physical toll a 20% jump in screen time will have on our eyesight.)
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Today’s rundown:
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<li style="font-size: 16px; line-height: 20px; padding: 4px 0;">
<strong>
Zoom zooms:
</strong>
The company made its biggest purchase yet.
</li>
<li style="font-size: 16px; line-height: 20px; padding: 4px 0;">
<strong>
TikTok resumes:
</strong>
Gen Z’s using the app to find work.
</li>
<li style="font-size: 16px; line-height: 20px; padding: 4px 0;">
<strong>
Spyware yikes:
</strong>
Experts sound the alarm on Pegasus.
</li>
<li style="font-size: 16px; line-height: 20px; padding: 4px 0;">
<strong>
Around the web:
</strong>
Awesome, random stuff for your enjoyment.
</li>
</ul>
<p style="font-size: 16px; line-height: 20px; padding-bottom: 12px; margin: 0px;">
Let’s do it.
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The big idea
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<img alt="Zoom call center" src="https://inboxflows.com/_/image/https%253A%252F%252Fmedia.sailthru.com%252Fcomposer%252Fimages%252Fsailthru-prod-6ks%252FZoom_phone.gif/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZtZWRpYS5zYWlsdCJ9:1m6AQX:v2uh4HrDLo9UpwtbBTkMvepkop2ZWOU_3jwktYVntj0" style="height: auto; width: 100%; max-width: 600px;" width="600"/>
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<h2 style="font-size: 22px; line-height: 26px; font-weight: bold; margin: 10px 0px 5px;">
Zoom makes a ~$15B bet on the call center business
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In the past year and a half, Zoom officially became a verb.
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<p style="font-size: 15px; line-height: 140%; margin: 5px 0px 10px;">
With people using Zoom for everything from happy hours to church services, it’s no surprise the firm’s stock price has jumped
<a style="color: #d62829; text-decoration: none; -webkit-text-fill-color: #d62829;">
more than 4x
</a>
since the beginning of 2020.
</p>
<p style="font-size: 15px; line-height: 140%; margin: 5px 0px 10px;">
Zoom is now using that stock to move beyond video chat… by dropping
<a style="color: #d62829; text-decoration: none; -webkit-text-fill-color: #d62829;">
<strong>
$14.7B
</strong>
</a>
(all stock) to acquire Five9, a cloud contact center platform.
</p>
<h4 style="font-size: 17px; height: 100%; letter-spacing: 0px; line-height: 22px; padding-top: 8px; margin: 0px;">
<strong>
Zoom is building and buying its way to a multiproduct future
</strong>
</h4>
<p style="font-size: 15px; line-height: 140%; margin: 5px 0px 10px;">
The firm has expanded its product through a series of recent product launches, including:
</p>
<ul style="font-size: 16px; line-height: 20px; padding-bottom: 10px; padding-left: 12px; margin: 0;">
<li style="font-size: 15px; line-height: 140%; margin: 0 0 0 15px; padding: 0px;">
<a style="color: #d62829; text-decoration: none;">
Zoom Phone
</a>
: An enterprise cloud phone system
</li>
<li style="font-size: 15px; line-height: 140%; margin: 0 0 0 15px; padding: 0px;">
<a style="color: #d62829; text-decoration: none;">
Zoom Rooms
</a>
: Hardware to integrate conference rooms with Zoom
</li>
<li style="font-size: 15px; line-height: 140%; margin: 0 0 0 15px; padding: 0px;">
<a style="color: #d62829; text-decoration: none;">
Zoom for Home
</a>
: A personal home-office solution to simplify remote collaboration
</li>
</ul>
<p style="font-size: 15px; line-height: 140%; margin: 5px 0px 10px;">
Zoom also partners with tons of apps, including
<a style="color: #d62829; text-decoration: none; -webkit-text-fill-color: #d62829;">
Five9
</a>
, whose AI-powered contact center software complements Zoom Phone.
</p>
<p style="font-size: 15px; line-height: 140%; margin: 5px 0px 10px;">
According to Five9 CEO Rowan Trollope, their existing co-selling relationship has
<a style="color: #d62829; text-decoration: none; -webkit-text-fill-color: #d62829;">
sparked
</a>
“tremendous” customer interest in a more integrated solution.
</p>
<p style="font-size: 15px; line-height: 140%; margin: 5px 0px 10px;">
Five9 counts Under Armour, Lululemon, and Citrix among its
<strong>
2k+
</strong>
customers -- which spells out some massive cross-selling opportunities.
</p>
<h4 style="font-size: 17px; height: 100%; letter-spacing: 0px; line-height: 22px; padding-top: 8px; margin: 0px;">
<strong>
Depending on whom you ask, Zoom could be playing offense or defense
</strong>
</h4>
<p style="font-size: 15px; line-height: 140%; margin: 5px 0px 10px;">
On one hand, the deal gives Zoom entry to the
<strong>
~$24B
</strong>
contact center market, showing they’re willing to move aggressively into new territory.
</p>
<p style="font-size: 15px; line-height: 140%; margin: 5px 0px 10px;">
On the other, the acquisition could be viewed as a hedge, future-proofing the company in case videoconferencing slows as in-person meetings become more popular.
</p>
<p style="font-size: 15px; line-height: 140%; margin: 5px 0px 10px;">
Either way, next time you use the word “Zoom,” it may mean more than just videoconferencing, which seems to be exactly what the firm is hoping for.
</p>
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SNIPPETS
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NEW!
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Introducing our new and improved
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(It takes less than 30 seconds!)
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<p style="font-size: 15px; line-height: 160%; margin: 0 0 0 3px; padding: 5px 0px 10px;">
<strong>
“Who wants a Skittle?”
</strong>
<a style="color: #d62829; text-decoration: none;">
Video
</a>
from yesterday’s space launch shows either Jeff Bezos or his brother asking this.
</p>
<p style="font-size: 15px; line-height: 160%; margin: 0 0 0 3px; padding: 5px 0px 10px;">
<strong>
Substack Adds to its Stack:
</strong>
The newsletter platform is financing a new
<a style="color: #d62829; text-decoration: none;">
podcast network
</a>
called Booksmart Studios.
</p>
<p style="font-size: 15px; line-height: 160%; margin: 0 0 0 3px; padding: 5px 0px 10px;">
<strong>
College Cashout
</strong>
: The University of Michigan’s retail store
<a style="color: #d62829; text-decoration: none;">
partnered
</a>
with players to sell jerseys with their names on the back.
</p>
<p style="font-size: 15px; line-height: 160%; margin: 0 0 0 3px; padding: 5px 0px 10px;">
<strong>
Cameo for Music
</strong>
: The Weeknd
<a style="color: #d62829; text-decoration: none;">
invested
</a>
in a startup focused on personalized songs.
</p>
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Join the 80,579 others
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who are now enjoying extra, personalized snippets. Click the button👇 to choose your favorite topics and see your list grow in tomorrow’s email.
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<div>
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CareerTok
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<h2 style="font-size: 22px; line-height: 26px; font-weight: bold; margin: 10px 0px 5px;">
Is ‘TikTok Resumes’ Gen Z’s LinkedIn?
</h2>
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</tr>
<tr>
<td class="h2020 ignore-defaults" style="padding: 5px 0px 0px;">
<p style="font-size: 15px; line-height: 140%; margin: 5px 0px 10px;">
Bikini-clad Elle Woods used a
<a style="color: #d62829; text-decoration: none; -webkit-text-fill-color: #d62829;">
video essay
</a>
to get into Harvard Law School in
<em>
Legally Blonde
</em>
(2001).
</p>
<p style="font-size: 15px; line-height: 140%; margin: 5px 0px 10px;">
A TikTok parody of that video got a Brigham Young University student an internship at TikTok -- and offers from 10 other companies,
<a style="color: #d62829; text-decoration: none; -webkit-text-fill-color: #d62829;">
per
</a>
<em>
The New York Times
</em>
.
</p>
<h4 style="font-size: 17px; height: 100%; letter-spacing: 0px; line-height: 22px; padding-top: 8px; margin: 0px;">
<strong>
Could video essays be the next thing in hiring?
</strong>
</h4>
<p style="font-size: 15px; line-height: 140%; margin: 5px 0px 10px;">
TikTok
<a style="color: #d62829; text-decoration: none; -webkit-text-fill-color: #d62829;">
announced
</a>
a pilot program called TikTok Resumes that connects job seekers to hiring companies,
<a style="color: #d62829; text-decoration: none; -webkit-text-fill-color: #d62829;">
including
</a>
Target, Alo Yoga, PopSugar, NASCAR, Shopify, and Contra.
</p>
<p style="font-size: 15px; line-height: 140%; margin: 5px 0px 10px;">
Through July 31, candidates can upload videos CVs with the hashtag #tiktokresumes in the caption. In the past week,
<strong>
800+
</strong>
applicants have submitted videos.
</p>
<p style="font-size: 15px; line-height: 140%; margin: 5px 0px 10px;">
The program is for all ages, but its top users have been Gen Z. One 21-year-old’s video resulted in
<strong>
182k+
</strong>
views and over a dozen job leads.
</p>
<h4 style="font-size: 17px; height: 100%; letter-spacing: 0px; line-height: 22px; padding-top: 8px; margin: 0px;">
<strong>
Candidates can use video to get creative…
</strong>
</h4>
<p style="font-size: 15px; line-height: 140%; margin: 5px 0px 10px;">
… and show off their social media skills, personality, and other talents more easily than on paper or PDFs:
</p>
<ul style="font-size: 16px; line-height: 20px; padding-bottom: 10px; padding-left: 12px; margin: 0;">
<li style="font-size: 15px; line-height: 140%; margin: 0 0 0 15px; padding: 0px;">
Tressie Lieberman, Chipotle’s VP for digital marketing, told the
<em>
NYT
</em>
the company is interested in people who display their kitchen skills.
</li>
<li style="font-size: 15px; line-height: 140%; margin: 0 0 0 15px; padding: 0px;">
WWE wants to find its next
<a style="color: #d62829; text-decoration: none;">
superstar
</a>
. Paul Levesque of WWE -- AKA wrestler Triple H -- said they’re not looking at someone’s background as much as their “charisma.”
</li>
</ul>
<p style="font-size: 15px; line-height: 140%; margin: 5px 0px 10px;">
WWE is also
<a style="color: #d62829; text-decoration: none; -webkit-text-fill-color: #d62829;">
looking
</a>
for 2 SummerSlam announcers with the hashtag #WWEAnnouncerContest. Please
<a style="color: #d62829; text-decoration: none; -webkit-text-fill-color: #d62829;">
enjoy
</a>
.
</p>
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I Spy
</td>
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<td style="padding: 0 0 6px;">
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</a>
</td>
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<td>
<h2 style="font-size: 22px; line-height: 26px; font-weight: bold; margin: 10px 0px 5px;">
A spyware breach has Apple feeling the heat
</h2>
</td>
</tr>
<tr>
<td class="h2020 ignore-defaults" style="padding: 5px 0px 0px;">
<p style="font-size: 15px; line-height: 140%; margin: 5px 0px 10px;">
When an expert
<a style="color: #d62829; text-decoration: none; -webkit-text-fill-color: #d62829;">
describes
</a>
a cybersecurity issue as “a MAJOR blinking red 5-alarm-fire problem,” it probably is.
</p>
<p style="font-size: 15px; line-height: 140%; margin: 5px 0px 10px;">
The issue at hand is a set of vulnerabilities in iOS software brought to light by Amnesty International in a wild new report.
</p>
<h4 style="font-size: 17px; height: 100%; letter-spacing: 0px; line-height: 22px; padding-top: 8px; margin: 0px;">
<strong>
Here’s what it found
</strong>
</h4>
<p style="font-size: 15px; line-height: 140%; margin: 5px 0px 10px;">
At the center of the story is
<strong>
Pegasus
</strong>
, a
<a style="color: #d62829; text-decoration: none; -webkit-text-fill-color: #d62829;">
spyware
</a>
developed by Israeli cybersecurity firm NSO Group.
</p>
<p style="font-size: 15px; line-height: 140%; margin: 5px 0px 10px;">
Researchers reported that Pegasus was used to infect the phones of individuals who don’t meet the criteria needed for it to be used (i.e., criminals and terrorists).
</p>
<p style="font-size: 15px; line-height: 140%; margin: 5px 0px 10px;">
According to researchers, Pegasus infected the phones of
<a style="color: #d62829; text-decoration: none; -webkit-text-fill-color: #d62829;">
<strong>
37
</strong>
</a>
journalists, human rights activists, business executives, and others.
</p>
<h4 style="font-size: 17px; height: 100%; letter-spacing: 0px; line-height: 22px; padding-top: 8px; margin: 0px;">
<strong>
What happens now?
</strong>
</h4>
<p style="font-size: 15px; line-height: 140%; margin: 5px 0px 10px;">
Calls are being made for Apple to start working more collaboratively and transparently on cybersecurity with other tech companies.
</p>
<p style="font-size: 15px; line-height: 140%; margin: 5px 0px 10px;">
As for NSO Group, it’s far from the first time they’ve been caught in the spotlight for targeting journalists, political dissidents, and human rights activists.
</p>
<p style="font-size: 15px; line-height: 140%; margin: 5px 0px 10px;">
This time seems different, though. Amazon Web Services has
<a style="color: #d62829; text-decoration: none; -webkit-text-fill-color: #d62829;">
disabled
</a>
accounts linked to the group and other Tech leaders have
<a style="color: #d62829; text-decoration: none; -webkit-text-fill-color: #d62829;">
had enough
</a>
.
</p>
</td>
</tr>
<tr>
<td>
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<tr>
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<h2 style="font-size: 20px; font-weight: 800; letter-spacing: 0px; line-height: 24px; margin: 20px 0 0px;">
<strong>
Baller business ideas after the NCAA rule changes
</strong>
</h2>
<p style="font-size: 15px; line-height: 140%; margin: 5px 0px 10px;">
If you haven’t heard, collegiate student-athletes are (finally) allowed to make money off their name and likeness without breaking rules and losing NCAA eligibility.
</p>
<p style="font-size: 15px; line-height: 140%; margin: 5px 0px 10px;">
So everybody’s on Cameo. And endorsements are brewing
<em>
as we speak
</em>
. Which led Shaan to share an idea that Sam dubbed the best he’s heard in a minute.
</p>
<p style="font-size: 15px; line-height: 140%; margin: 5px 0px 10px;">
<a style="color: #d62829; text-decoration: none; -webkit-text-fill-color: #d62829;">
Ep. 198 of
<em>
My First Million
</em>
</a>
digs deep, as always.
</p>
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Listen now →
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Around the web
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<strong>
😧 Cure boredom:
</strong>
Here’s a
<a style="color: #d62829; text-decoration: none; -webkit-text-fill-color: #d62829;">
website
</a>
that curates a list of the world’s worst websites.
</p>
<p style="font-size: 15px; line-height: 140%; margin: 5px 0px 10px;">
<strong>
🛏️ Haha:
</strong>
The
<a style="color: #d62829; text-decoration: none; -webkit-text-fill-color: #d62829;">
18k beds
</a>
being used at this year’s Olympics were built with cardboard to promote sustainability, not to discourage intimate activities, as many have theorized.
</p>
<p style="font-size: 15px; line-height: 140%; margin: 5px 0px 10px;">
<strong>
🎨 That’s cool:
</strong>
This artist builds
<a style="color: #d62829; text-decoration: none; -webkit-text-fill-color: #d62829;">
insane
</a>
Lego installations
<em>
within
</em>
the walls of people’s homes.
</p>
<p style="font-size: 15px; line-height: 140%; margin: 5px 0px 10px;">
<strong>
🎵 Wait, what:
</strong>
This
<a style="color: #d62829; text-decoration: none; -webkit-text-fill-color: #d62829;">
website
</a>
says it uses machine learning make any copyright-protected song available under fair use. Please don’t ask us how it works.
</p>
<p style="font-size: 15px; line-height: 140%; margin: 5px 0px 10px;">
<strong>
🧙 On this day
</strong>
in 2007, J.K. Rowling
<a style="color: #d62829; text-decoration: none; -webkit-text-fill-color: #d62829;">
released
</a>
<em>
Harry Potter and the Deathly Hallows
</em>
, the final book in her legendary series.
</p>
<p style="font-size: 15px; line-height: 140%; margin: 5px 0px 10px;">
<strong>
🗣️ Wisdom:
</strong>
“Sometimes the road less traveled is less traveled for a reason.” -- Jerry Seinfeld
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Business idea speed dating
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The official WFH uniform (Source: Twitter / Hindustan Times)
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.
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Editing by: Zachary “Zoom” Crockett.
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