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See how Retention.com resolves 96.2% of support cases instantly - It starts with an AI-first platform. Retention.com resolves 96.2% of instances through self-serve with an AI-first platform It starts with an AI-first platform. A business is only as good as its cust

May 16

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It’s not a fad. AI-first customer service is here to stay. - See the benefits for yourself live May 30. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏

May 14

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Your first 30-60-90 days using AI-first customer service - How to get started and set up for success. 87% of support teams have seen an increase in customer expectations in the past year Fin AI Copilot is coming soon—your next steps Read our guide and learn

May 13

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Discover how to increase agent efficiency by 31% with Fin AI Copilot - Watch a demo and learn how. Increase agent efficiency by 31%. Fin AI Copilot works with your agents directly in the inbox Increase agentefficiency by 31% Fin AI Copilot works with your agents directl

May 08

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Lightspeed closes 31% more convos with Fin AI Copilot - Be the first to get access. Lightspeed closed 31% more conversations per day. By now, you’ve heard a lot from us about Fin AI Copilot Fin AI Copilot is coming soon—your next steps Hi there, By now, y

Apr 30

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How to make the most of AI for customer service - Watch the first episode of Off Script. It's a pivotal moment in history. Are you set up to win in an AI-first world? Fin AI Copilot is coming soon—your next steps It's a pivotal moment in history. Ar

Apr 26

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Meet the only complete AI-first customer service platform - That’s right. The only one. The only complete, AI-first CS platform. Everything you need to deliver exceptional customer service any time, any place Instant, exceptional service for customers ✔️ Fin

Apr 24

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The new era of customer service is AI-first - Forget everything you know about customer service. There's a new way of delivering customer service Forget everything you know about customer service. The old way of doing customer support is dead. A

Apr 18

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Increase agent efficiency by 31% with Fin AI Copilot - Customer service will never be the same. Today, agents spend too much time digging through articles, help center content, and past conversations searching for answers. That's time wasted that could b

Apr 11

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Why traditional customer service metrics miss the mark - 2000+ customer service professionals weigh in | Hi there,We surveyed 2000+ customer service professionals on the challenges and opportunities of 2024. 75% of teams say customer service metrics are ch

Mar 21

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Top 5 reasons support execs are looking at new tools - Learn what leaders are prioritizing in 2024 | Hi there,Only 18% of support teams said the tools they use can fully support their needs all of the time going into 2024! The solution? Ditch the dated t

Mar 14

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AI is creating new customer service jobs in 2024 - Help your team grow into new roles Hi there, AI is coming for support roles, but not in the way you think! We surveyed 2000+ customer service professionals and found AI has been removing the monotono

Mar 08

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70% of support execs plan to invest in this in 2024 - Learn what they’re prioritizing—and deprioritizing Hi there, The AI race is on! We surveyed 2000+ customer service professionals and found that almost half of support teams are already using AI. Thes

Feb 20

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Customers won’t settle for less - How to meet customer expectations in an AI-driven world Hi there, Customer expectations are higher than ever, and 68% of customer support teams say AI is already an influence. Now that customers know

Feb 13

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