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                    If you are having trouble reading this email,
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                     read the online version
                    </a>
                    .
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                    Feature release notification
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                   <p style="margin-top: 0px;">
                    Strengthen security • Increase agility • Connect workflows
                   </p>
                   <p>
                    We understand that employees today may be logging on from an office, home, or a shared location. But in this new normal, information security remains a top priority for ServiceNow. That’s why we are introducing Multi-Factor Authentication (MFA), or two-step verification.
                   </p>
                   <p>
                    It’s simple. If you have an account for any of the applications listed below, you’ll be prompted to select how you want to verify yourself—text message, email, etc. Then, you just input the 6-digit code received each time you access:
                   </p>
                   <ul style="margin-top: 24px; margin-bottom: 0px;">
                    <li>
                     Now Learning
                    </li>
                    <li>
                     Now Create
                    </li>
                    <li style="margin-bottom: 0px;">
                     Services Portal
                    </li>
                   </ul>
                   <p>
                    <b>
                     Here’s what you can expect:
                    </b>
                   </p>
                   <ul>
                    <li>
                     Multi-Factor Authentication will be implemented to your account on
                     <b>
                      February 1st, 2021
                     </b>
                     .
                    </li>
                    <li>
                     You will receive an additional notification before MFA is applied to your account two days before implementation.
                    </li>
                    <li style="margin-bottom: 0px;">
                     Once Multi-Factor Authentication is implemented, logging in will require your current password plus a six-digit verification code.
                    </li>
                   </ul>
                   <p>
                    <b>
                     Here’s more background:
                    </b>
                   </p>
                   <ul>
                    <li style="margin-bottom: 0px;">
                     As a precaution, we advise against using email as your only MFA method. Losing access to that email inbox could result in being locked out of your accounts.
                    </li>
                    <li>
                     Read
                     <a style="text-decoration: none; color: #293e40;" target="_blank">
                      <u>
                       KB0859576
                      </u>
                     </a>
                     on how to use Multi-Factor Authentication; after the implementation date you will be able to select your preferred method of authentication.
                    </li>
                   </ul>
                   <p>
                    <b>
                     We really appreciate you
                    </b>
                    <br/>
                    Thank you. Together, we just took an important step in protecting your invaluable data.
                   </p>
                   <p>
                    <b>
                     Questions?
                    </b>
                    <br/>
                    Check out
                    <a style="text-decoration: none; color: #293e40;" target="_blank">
                     <u>
                      KB0859576
                     </u>
                    </a>
                    for detailed instructions and more information.
                   </p>
                   <p>
                    <b>
                     Call to action:
                    </b>
                    <br/>
                    In preparation for your account activation with MFA, please make sure you have updated your email address with the latest information.
                   </p>
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