Why you shouldn't switch to Help Scout (maybe)

Do you need to switch? Or do you just want to burn it all down? Oozing character and charm* Your ...

Vibes, reporting Q&A, and a few iconic speeches

In today's roundup: A new article, a chance to chat live with a Help Scout PM, and links to our f...

Your questions, answered...by other support pros.

Let's try helping each other You ask, they answer There’s someone I’ve always wanted to hear more...

How to spend the time you've saved

Inside: Ways to use time saved by AI tools, a new Help Scout class to take, and a tool to help yo...

Making a meal (kit) of AI in support

Don't let snobbery get in the way of support quality HelloBlueFactorFresh $14 billion. That’s how...

This one's for the readers 📚

Inside: AI's role in your job search, a new Help Scout + Stripe integration, and a closer look at...

The art and not-really-science of support

On optimising for delight vs deflection Don't know much about a science book If, in the last week...

Have you learned something yet today? (Now's your chance)

Inside this weekly roundup: an article on professional development, an AI Answers update, and a c...

What are you loving at the moment, Sarah?

Let's share our favorites and help out some creators What do you recommend? In a world of unlimit...

Our latest experiment in customer delight 🔬

The results are in. And they're... wonderfully weird. From the lab to your inbox, see for yoursel...

Making googly eyes at the AI prize

Anthropomorphism is not always our friend in support. It's like talking to a brick wall “It has w...

All about performance: Manage it, report on it, supercharge it

A weekly roundup with an article on performance management, a class on reporting for better suppo...

Buzz talks to customers in the queue...your designers should too

Seeing is believing, and listening is designing Double rainbow!! What does this mean? Design is a...

On listening to customers, working smarter, and boosting morale

A weekly roundup from Help Scout with one new article, a video with quick product tips, and ideas...