Feynman, fragility, and finding knowledge

Being right is not everything The best kind of correct I don’t know what’s the matter with people...

The Mechanic (but not the Jason Statham one)

A thank you to the only mechanic I've ever had The Mechanic My first car was a hatchback; not a “...

Big ideas, small delights, and recommendations for days

How to build a remote-first culture that lasts, emoji reactions in Help Scout, and a crowdsourced...

Sludge, rage, and the intentional failure of support

Plus a new episode of The Supportive podcast! Your call is important to us Is your company paying...

✨Three shiny new things from Help Scout this week✨

How to add more employee voices to your company content, a new product updates page, and a video ...

Why you shouldn't switch to Help Scout (maybe)

Do you need to switch? Or do you just want to burn it all down? Oozing character and charm* Your ...

Vibes, reporting Q&A, and a few iconic speeches

In today's roundup: A new article, a chance to chat live with a Help Scout PM, and links to our f...

Your questions, answered...by other support pros.

Let's try helping each other You ask, they answer There’s someone I’ve always wanted to hear more...

How to spend the time you've saved

Inside: Ways to use time saved by AI tools, a new Help Scout class to take, and a tool to help yo...

Making a meal (kit) of AI in support

Don't let snobbery get in the way of support quality HelloBlueFactorFresh $14 billion. That’s how...

This one's for the readers 📚

Inside: AI's role in your job search, a new Help Scout + Stripe integration, and a closer look at...

The art and not-really-science of support

On optimising for delight vs deflection Don't know much about a science book If, in the last week...

Have you learned something yet today? (Now's your chance)

Inside this weekly roundup: an article on professional development, an AI Answers update, and a c...

What are you loving at the moment, Sarah?

Let's share our favorites and help out some creators What do you recommend? In a world of unlimit...