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   Customer service burnout: Sources, symptoms and solutions.
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   How to identify customer service burnout, practical ways to prevent it and how to cope when it hits.
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                       The law of conservation of (emotional) energy
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                        As I talked to people for
                        <a data-hs-link-id="0" rel="noopener" target="_blank">
                         my article about customer service burnout
                        </a>
                        , I suddenly recognized one of my own past experiences in their stories.
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                       </p>
                       <p style="margin-bottom: 1em; margin: 0 !important; padding: 0 !important;">
                        Burnout doesn't manifest in precisely the same ways to everyone — and it can be tangled up in all sorts of other life situations — but it is a real and traumatic experience that can result in lasting damage.
                       </p>
                       <p style="margin-bottom: 1em; margin: 0 !important; padding: 0 !important;">
                       </p>
                       <p style="margin-bottom: 1em; margin: 0 !important; padding: 0 !important;">
                        Customer service work, so centered as it is on handling problems and dealing with people under stress, is particularly prone to creating burnout in frontline agents and their managers. But the good news is that burnout is not inevitable. There are concrete steps you can take to help prevent burnout and to reduce the severity when it occurs.
                       </p>
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                       </p>
                       <p style="margin-bottom: 1em; margin: 0 !important; padding: 0 !important;">
                        If you're a company founder or key leader, you will play a critical role in creating a healthy environment. That's the focus of "This is not your family: Building a healthy company culture from the start," an article in the first edition of
                        <a data-hs-link-id="0" rel="noopener" target="_blank">
                         our brand new publication
                         <em>
                          In The Works
                         </em>
                        </a>
                        , launching very soon.
                       </p>
                       <p style="margin-bottom: 1em; margin: 0 !important; padding: 0 !important;">
                       </p>
                       <p style="margin-bottom: 1em; margin: 0 !important; padding: 0 !important;">
                        And if you are struggling with burnout right now, let me encourage you to seek assistance. All the people I spoke to about their burnout experiences could trace their recovery to reaching out for help — some with their manager, but also with outside therapists and counsellors.
                        <br/>
                        <br/>
                        You don't need to suffer alone.
                       </p>
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                            Mat Patterson
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                            Help Scout
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               <h1>
                How to Recognize, Reduce, and Repair Customer Service Burnout
               </h1>
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                   <p style="margin-bottom: 1em; margin: 0 !important; padding: 0 !important;">
                    Customer service professionals graciously shared their stories of burnout to help create this guide. Here's what you need to know — and what you can be doing right now before it is too late for you or your team.
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