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Saving and spending time
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Inside: Ways to use time saved by AI tools, a new Help Scout class to take, and a tool to help you build better job interviews.
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Today's roundup is packed with ways to use your time wisely, from being more intentional with AI tools to spinning up effective interviews and job descriptions in no time.
</p>
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Let's get to the good stuff:
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Fresh content: Eight smart ways to spend your time
</h2>
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Whether you're using AI with enthusiasm, approaching with hesitation, or something in between... AI is becoming a standard inclusion in every customer support pro’s toolbox. At this point, most of you working in support have AI tools handling
<em>
some
</em>
part of your workload.
</p>
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While we don’t think AI is anywhere near ready to fully replace humans in service roles, we are excited about all the time and efficiencies it unlocks for the humans using it. In this article, we’ve outlined eight different ways support teams can use the capacity that's freed up as AI tools automate more of your work.
</p>
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Get the list
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Feature highlight: Become an AI Answers master
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<td style="font-family:Arial, sans-serif; font-size:18px; color:#556575; word-break:break-word; padding:0 10px 30px 10px">
<table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width: 100%; max-width: 600px; border-collapse: collapse; border-radius: 6px; overflow: hidden;
">
<tbody>
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<td align="center" style="font-family:Arial, sans-serif; font-size:18px; color:#556575; word-break:break-word; text-align:center; width:100%" width="100%">
<!-- Featured Image -->
<!-- Conditionally insert link around image -->
<a data-hs-link-id="0" data-hs-link-id-v2="wEI9ZYut" rel="noopener" style="color:#304ddb; text-decoration:none !important" target="_blank">
<img alt="AI Answers Class" height="auto" loading="lazy" src="https://inboxflows.com/_/image/https%253A%252F%252Femail.helpscout.com%252Fhs-fs%252Fhubfs%252Fself-service--hero-image.jpg%253Fwidth%253D1200%2526height%253D676%2526upscale%253Dtrue%2526name%253Dself-service--hero-image.jpg/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZlbWFpbC5oZWxwcyIsInRpbWUiOjE3NTM4MjAyNDMuMjQ2ODM0NX0:1ugqlH:CNYI6Ee7dd5t1tX5DE-8gpkI6BbWDRrY-3wdyXSBV1k" style="outline:none; text-decoration:none; border:none; width:100%; height:auto; display:block" width="600"/>
<!-- Conditionally close link tag -->
</a>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
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<![endif]-->
</div>
<div class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" data-hs-cos-general-type="widget" data-hs-cos-type="module" id="hs_cos_wrapper_module_174584701122715" style="color: inherit; font-size: inherit; line-height: inherit;">
<!--Help Scout - Text Module -->
<!-- Notes: -->
<!--
Standard ITW text styles:
font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif;
font-style: normal;
font-weight: normal;
color: #405261;
line-height: 1.6;
font-size: 16px;
Standard HS Link styles
color: #304DDB !important;
text-decoration: none !important;
font-weight: 400 !important;
:hover, :active, :focus {color: #263AAD !important;}
- Font weight is forced to be 500 for italicized text due to a conflict with Hubspot's GUI
- Spacing between headers is 30px top and bottom.
- We tried elminating some of the spacing around the headers for the :first-of-type but ran into
a visual regression in dark mode.
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<!--[if true]>
<table role="presentation" border="0" cellpadding="0" cellspacing="0" style="width:620px; border-collapse: collapse;" align="center"><tr><td>
<![endif]-->
<table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width: 100%; border-collapse: collapse;">
<tbody>
<tr>
<td style="font-family:Arial, sans-serif; font-size:18px; color:#556575; word-break:break-word; padding:0 10px">
<table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width: 100%; max-width: 600px; border-collapse: collapse;
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<tbody>
<tr>
<td class="hs-richtext-wrapper" style="word-break:break-word; width:100%; padding:0px 35px 12px 35px; font-family:'Helvetica Neue', Helvetica, Arial, sans-serif; line-height:1.6 !important; color:#405261 !important; font-style:normal; font-weight:normal; font-size:16px !important" width="100%">
<div class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_rich_text" data-hs-cos-field="richtext_field" data-hs-cos-general-type="widget" data-hs-cos-type="inline_rich_text" id="hs_cos_wrapper_module_174584701122715_" style="color: inherit; font-size: inherit; line-height: inherit;">
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Want to go beyond the basics with AI Answers? Join our new live class where we’ll walk through everything you need to know to confidently set up AI Answers from scratch, customize and improve AI responses, and use reporting insights to measure and boost performance.
</p>
<p style="font-family:'Helvetica Neue', Helvetica, Arial, sans-serif !important; color:#405261 !important; font-style:normal; font-weight:normal; font-size:16px !important; mso-line-height-rule:exactly; line-height:175%; margin-bottom:18px !important">
Whether you’re just getting started or ready to level up, this class is packed with practical tips and live demos for everyone.
</p>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
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</td></tr></table>
<![endif]-->
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@media all and (max-width: 479px) {
.hs-richtext-wrapper {
padding: 0px 25px 12px 25px !important;
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@media all and (min-width: 480px) {
.hs-richtext-wrapper {
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<!--Help Scout - CTA Buttons -->
<!-- Notes: -->
<!--
Hubspot If/ElseIf statements are used to conditionally render two different layouts
for the buttons and two different alignments.
- Button padding is padding: 17px 30px;
- There is 36px of spacing between the buttons when both are visible.
- In Outlook if there are two buttons they stack.
- Uses a "bulletproof" button design from https://buttons.cm/ as a fallback for Outlook
-->
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<table role="presentation" border="0" cellpadding="0" cellspacing="0" style="width:620px; border-collapse: collapse;" align="center"><tr><td>
<![endif]-->
<table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width: 100%; border-collapse: collapse;">
<tbody>
<tr>
<td style="font-family:Arial, sans-serif; font-size:18px; color:#556575; word-break:break-word; padding:0 10px">
<table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="max-width: 600px; width: 100%; border-collapse: collapse;
">
<tbody>
<tr>
<td class="hs-buttons-wrapper" style="font-family:Arial, sans-serif; font-size:18px; color:#556575; word-break:break-word; padding:0px 35px 12px 35px">
<table border="0" cellpadding="0" cellspacing="0" role="presentation" style="width: 100%; border-collapse: collapse;">
<tbody>
<tr>
<td align="left" style="font-family:Arial, sans-serif; font-size:18px; color:#556575; word-break:break-word; text-align:left">
<!-- CTA Button 1 -->
<!--Uses a "bulletproof" button design from https://buttons.cm/ as a fallback for Outlook -->
<!--[if mso]>
<v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="https://www.helpscout.com/classes/" style="height:50px;v-text-anchor:middle;width:200px;color:#ffffff !important;text-decoration:none;" arcsize="10%" stroke="f" fillcolor="#304DDB">
<w:anchorlock/>
<center>
<![endif]-->
<a bgcolor="#304DDB" class="hs-primary-button" data-hs-link-id="1" data-hs-link-id-v2="L3jPtTzk" rel="noopener" style="display:inline-block; padding:17px 30px; margin-bottom:18px; background-color:#304DDB; border-radius:4px; color:#ffffff !important; transition:all 0.2s ease-in; font-family:'Helvetica Neue', Helvetica, Arial, sans-serif; font-style:normal; font-weight:500; font-size:18px; line-height:1; text-decoration:none !important" target="_blank">
<span style="color: #ffffff !important;">
<font color="#ffffff">
Register here
</font>
</span>
</a>
<!--[if mso]>
</center>
</v:roundrect>
<![endif]-->
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<!--[if true]>
</td></tr></table>
<![endif]-->
<style type="text/css">
.hs-primary-button:hover, .hs-primary-button:active {
background-color: #263AAD !important;
}
.hs-secondary-button:hover, .hs-secondary-button:active {
color: #263AAD !important;
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/* Increase the horizontal padding in the mobile view above 480px */
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.hs-buttons-wrapper {padding: 0px 25px 12px 25px !important;}
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@media all and (min-width: 480px) {
.hs-buttons-wrapper {padding: 0px 50px 12px 50px !important;}
}
@media (prefers-color-scheme: dark ) {
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color: #ffffff !important;
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[data-ogsc] .hs-primary-button {color: #ffffff !important;}
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<div class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" data-hs-cos-general-type="widget" data-hs-cos-type="module" id="hs_cos_wrapper_module_174584719725619" style="color: inherit; font-size: inherit; line-height: inherit;">
<!--Help Scout - Text Module -->
<!-- Notes: -->
<!--
Standard ITW text styles:
font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif;
font-style: normal;
font-weight: normal;
color: #405261;
line-height: 1.6;
font-size: 16px;
Standard HS Link styles
color: #304DDB !important;
text-decoration: none !important;
font-weight: 400 !important;
:hover, :active, :focus {color: #263AAD !important;}
- Font weight is forced to be 500 for italicized text due to a conflict with Hubspot's GUI
- Spacing between headers is 30px top and bottom.
- We tried elminating some of the spacing around the headers for the :first-of-type but ran into
a visual regression in dark mode.
-->
<!--[if true]>
<table role="presentation" border="0" cellpadding="0" cellspacing="0" style="width:620px; border-collapse: collapse;" align="center"><tr><td>
<![endif]-->
<table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width: 100%; border-collapse: collapse;">
<tbody>
<tr>
<td style="font-family:Arial, sans-serif; font-size:18px; color:#556575; word-break:break-word; padding:0 10px">
<table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width: 100%; max-width: 600px; border-collapse: collapse;
">
<tbody>
<tr>
<td class="hs-richtext-wrapper" style="word-break:break-word; width:100%; padding:0px 35px 12px 35px; font-family:'Helvetica Neue', Helvetica, Arial, sans-serif; line-height:1.6 !important; color:#405261 !important; font-style:normal; font-weight:normal; font-size:16px !important" width="100%">
<div class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_rich_text" data-hs-cos-field="richtext_field" data-hs-cos-general-type="widget" data-hs-cos-type="inline_rich_text" id="hs_cos_wrapper_module_174584719725619_" style="color: inherit; font-size: inherit; line-height: inherit;">
<h2 style="margin:0; mso-line-height-rule:exactly; line-height:1.3 !important; font-size:24px !important; margin-top:30px; margin-bottom:15px !important; font-family:'Helvetica Neue', Helvetica, Arial, sans-serif !important; color:#131b24 !important; font-style:normal; font-weight:normal">
Wildcard: Building better interviews 🛠️
</h2>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<!--[if true]>
</td></tr></table>
<![endif]-->
<style type="text/css">
.hs-richtext-wrapper p {margin-bottom: 18px !important; }
.hs-richtext-wrapper a { color: #304DDB; text-decoration: none !important;}
.hs-richtext-wrapper a:hover, .hs-richtext-wrapper a:focus, .hs-richtext-wrapper a:active {color: #263AAD !important;}
.hs-richtext-wrapper h1 {line-height: 1.2 !important; font-size: 32px !important; margin-top: 30px; margin-bottom: 30px !important; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif !important; color: #131B24 !important; font-style: normal; font-weight: 500 !important; }
.hs-richtext-wrapper h2 {line-height: 1.3 !important; font-size: 24px !important; margin-top: 30px; margin-bottom: 30px !important; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif !important; color: #131B24 !important; font-style: normal; font-weight: 500 !important; }
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.hs-richtext-wrapper h2 em { font-weight: 500 !important; }
.hs-richtext-wrapper h2 a { color: #131B24 !important; }
@media all and (max-width: 479px) {
.hs-richtext-wrapper {
padding: 0px 25px 12px 25px !important;
}
}
@media all and (min-width: 480px) {
.hs-richtext-wrapper {
padding: 0px 50px 12px 50px !important;
}
}
</style>
</div>
<div class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" data-hs-cos-general-type="widget" data-hs-cos-type="module" id="hs_cos_wrapper_module_17458898005071" style="color: inherit; font-size: inherit; line-height: inherit;">
<!--Help Scout - Banner Image -->
<!-- Notes: -->
<!--
- Banner image is 600 x 338 in dimensions
- Decided against a border radius in image due to conflicts in dark mode
-->
<!--[if true]>
<table role="presentation" border="0" cellpadding="0" cellspacing="0" style="width:620px; border-collapse: collapse;" align="center"><tr><td>
<![endif]-->
<table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width: 100%; border-collapse: collapse;">
<tbody>
<tr>
<td style="font-family:Arial, sans-serif; font-size:18px; color:#556575; word-break:break-word; padding:0 10px 30px 10px">
<table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width: 100%; max-width: 600px; border-collapse: collapse; border-radius: 6px; overflow: hidden;
">
<tbody>
<tr>
<td align="center" style="font-family:Arial, sans-serif; font-size:18px; color:#556575; word-break:break-word; text-align:center; width:100%" width="100%">
<!-- Featured Image -->
<!-- Conditionally insert link around image -->
<a data-hs-link-id="0" data-hs-link-id-v2="3qeiP8+U" rel="noopener" style="color:#304ddb; text-decoration:none !important" target="_blank">
<img alt="Interview Builder" height="auto" loading="lazy" src="https://inboxflows.com/_/image/https%253A%252F%252Femail.helpscout.com%252Fhs-fs%252Fhubfs%252FBlog%2520Post.png%253Fwidth%253D1200%2526height%253D676%2526upscale%253Dtrue%2526name%253DBlog%2520Post.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZlbWFpbC5oZWxwcyIsInRpbWUiOjE3NTM4MjAyNDMuMjQ2OTY1Mn0:1ugqlH:5ASo3zDDXdqEuWvafV4GPwJLuCQ3kkH1ynaZMMSTJVw" style="outline:none; text-decoration:none; border:none; width:100%; height:auto; display:block" width="600"/>
<!-- Conditionally close link tag -->
</a>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<!--[if true]>
</td></tr></table>
<![endif]-->
</div>
<div class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" data-hs-cos-general-type="widget" data-hs-cos-type="module" id="hs_cos_wrapper_module_174584718638218" style="color: inherit; font-size: inherit; line-height: inherit;">
<!--Help Scout - Text Module -->
<!-- Notes: -->
<!--
Standard ITW text styles:
font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif;
font-style: normal;
font-weight: normal;
color: #405261;
line-height: 1.6;
font-size: 16px;
Standard HS Link styles
color: #304DDB !important;
text-decoration: none !important;
font-weight: 400 !important;
:hover, :active, :focus {color: #263AAD !important;}
- Font weight is forced to be 500 for italicized text due to a conflict with Hubspot's GUI
- Spacing between headers is 30px top and bottom.
- We tried elminating some of the spacing around the headers for the :first-of-type but ran into
a visual regression in dark mode.
-->
<!--[if true]>
<table role="presentation" border="0" cellpadding="0" cellspacing="0" style="width:620px; border-collapse: collapse;" align="center"><tr><td>
<![endif]-->
<table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width: 100%; border-collapse: collapse;">
<tbody>
<tr>
<td style="font-family:Arial, sans-serif; font-size:18px; color:#556575; word-break:break-word; padding:0 10px">
<table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width: 100%; max-width: 600px; border-collapse: collapse;
">
<tbody>
<tr>
<td class="hs-richtext-wrapper" style="word-break:break-word; width:100%; padding:0px 35px 12px 35px; font-family:'Helvetica Neue', Helvetica, Arial, sans-serif; line-height:1.6 !important; color:#405261 !important; font-style:normal; font-weight:normal; font-size:16px !important" width="100%">
<div class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_rich_text" data-hs-cos-field="richtext_field" data-hs-cos-general-type="widget" data-hs-cos-type="inline_rich_text" id="hs_cos_wrapper_module_174584718638218_" style="color: inherit; font-size: inherit; line-height: inherit;">
<p style="font-family:'Helvetica Neue', Helvetica, Arial, sans-serif !important; color:#405261 !important; font-style:normal; font-weight:normal; font-size:16px !important; mso-line-height-rule:exactly; line-height:175%; margin-bottom:18px !important">
Great questions are at the heart of great interviews, and ultimately, great hires. Did you know Help Scout built a custom tool to help you craft job descriptions and quickly build effective interviews?
</p>
<p style="font-family:'Helvetica Neue', Helvetica, Arial, sans-serif !important; color:#405261 !important; font-style:normal; font-weight:normal; font-size:16px !important; mso-line-height-rule:exactly; line-height:175%; margin-bottom:18px !important">
Our customer service interview builder lets you drag & drop 60+ top-notch interview questions, edit or add your own, and easily save them for future use. Give it a go when you're hiring for the next customer support role on your team and let us know what you think.
</p>
<p style="font-family:'Helvetica Neue', Helvetica, Arial, sans-serif !important; color:#405261 !important; font-style:normal; font-weight:normal; font-size:16px !important; mso-line-height-rule:exactly; line-height:175%; margin-bottom:18px !important">
(Pssst: This tool is
<em>
also
</em>
an excellent way to prep for interviews if you’re in the job market!)
</p>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<!--[if true]>
</td></tr></table>
<![endif]-->
<style type="text/css">
.hs-richtext-wrapper p {margin-bottom: 18px !important; }
.hs-richtext-wrapper a { color: #304DDB; text-decoration: none !important;}
.hs-richtext-wrapper a:hover, .hs-richtext-wrapper a:focus, .hs-richtext-wrapper a:active {color: #263AAD !important;}
.hs-richtext-wrapper h1 {line-height: 1.2 !important; font-size: 32px !important; margin-top: 30px; margin-bottom: 30px !important; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif !important; color: #131B24 !important; font-style: normal; font-weight: 500 !important; }
.hs-richtext-wrapper h2 {line-height: 1.3 !important; font-size: 24px !important; margin-top: 30px; margin-bottom: 30px !important; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif !important; color: #131B24 !important; font-style: normal; font-weight: 500 !important; }
.hs-richtext-wrapper li {margin-bottom: 20px !important; padding-left: 10px;}
.hs-richtext-wrapper h1 em { font-weight: 500 !important; }
.hs-richtext-wrapper h1 a { color: #131B24 !important; }
.hs-richtext-wrapper h2 em { font-weight: 500 !important; }
.hs-richtext-wrapper h2 a { color: #131B24 !important; }
@media all and (max-width: 479px) {
.hs-richtext-wrapper {
padding: 0px 25px 12px 25px !important;
}
}
@media all and (min-width: 480px) {
.hs-richtext-wrapper {
padding: 0px 50px 12px 50px !important;
}
}
</style>
</div>
<div class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" data-hs-cos-general-type="widget" data-hs-cos-type="module" id="hs_cos_wrapper_module_17462173410761" style="color: inherit; font-size: inherit; line-height: inherit;">
<!--Help Scout - CTA Buttons -->
<!-- Notes: -->
<!--
Hubspot If/ElseIf statements are used to conditionally render two different layouts
for the buttons and two different alignments.
- Button padding is padding: 17px 30px;
- There is 36px of spacing between the buttons when both are visible.
- In Outlook if there are two buttons they stack.
- Uses a "bulletproof" button design from https://buttons.cm/ as a fallback for Outlook
-->
<!--[if true]>
<table role="presentation" border="0" cellpadding="0" cellspacing="0" style="width:620px; border-collapse: collapse;" align="center"><tr><td>
<![endif]-->
<table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width: 100%; border-collapse: collapse;">
<tbody>
<tr>
<td style="font-family:Arial, sans-serif; font-size:18px; color:#556575; word-break:break-word; padding:0 10px">
<table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="max-width: 600px; width: 100%; border-collapse: collapse;
">
<tbody>
<tr>
<td class="hs-buttons-wrapper" style="font-family:Arial, sans-serif; font-size:18px; color:#556575; word-break:break-word; padding:0px 35px 12px 35px">
<table border="0" cellpadding="0" cellspacing="0" role="presentation" style="width: 100%; border-collapse: collapse;">
<tbody>
<tr>
<td align="left" style="font-family:Arial, sans-serif; font-size:18px; color:#556575; word-break:break-word; text-align:left">
<!-- CTA Button 1 -->
<!--Uses a "bulletproof" button design from https://buttons.cm/ as a fallback for Outlook -->
<!--[if mso]>
<v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="https://www.helpscout.com/interview-builder/" style="height:50px;v-text-anchor:middle;width:200px;color:#ffffff !important;text-decoration:none;" arcsize="10%" stroke="f" fillcolor="#304DDB">
<w:anchorlock/>
<center>
<![endif]-->
<a bgcolor="#304DDB" class="hs-primary-button" data-hs-link-id="1" data-hs-link-id-v2="0N+L9lEn" rel="noopener" style="display:inline-block; padding:17px 30px; margin-bottom:18px; background-color:#304DDB; border-radius:4px; color:#ffffff !important; transition:all 0.2s ease-in; font-family:'Helvetica Neue', Helvetica, Arial, sans-serif; font-style:normal; font-weight:500; font-size:18px; line-height:1; text-decoration:none !important" target="_blank">
<span style="color: #ffffff !important;">
<font color="#ffffff">
Let's build
</font>
</span>
</a>
<!--[if mso]>
</center>
</v:roundrect>
<![endif]-->
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<!--[if true]>
</td></tr></table>
<![endif]-->
<style type="text/css">
.hs-primary-button:hover, .hs-primary-button:active {
background-color: #263AAD !important;
}
.hs-secondary-button:hover, .hs-secondary-button:active {
color: #263AAD !important;
}
/* Increase the horizontal padding in the mobile view above 480px */
@media all and (max-width: 479px) {
.hs-buttons-wrapper {padding: 0px 25px 12px 25px !important;}
}
@media all and (min-width: 480px) {
.hs-buttons-wrapper {padding: 0px 50px 12px 50px !important;}
}
@media (prefers-color-scheme: dark ) {
.hs-primary-button {
color: #ffffff !important;
}
}
[data-ogsc] .hs-primary-button {color: #ffffff !important;}
</style>
</div>
<div class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" data-hs-cos-general-type="widget" data-hs-cos-type="module" id="hs_cos_wrapper_module_174584761461824" style="color: inherit; font-size: inherit; line-height: inherit;">
<!--Help Scout - Text Module -->
<!-- Notes: -->
<!--
Standard ITW text styles:
font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif;
font-style: normal;
font-weight: normal;
color: #405261;
line-height: 1.6;
font-size: 16px;
Standard HS Link styles
color: #304DDB !important;
text-decoration: none !important;
font-weight: 400 !important;
:hover, :active, :focus {color: #263AAD !important;}
- Font weight is forced to be 500 for italicized text due to a conflict with Hubspot's GUI
- Spacing between headers is 30px top and bottom.
- We tried elminating some of the spacing around the headers for the :first-of-type but ran into
a visual regression in dark mode.
-->
<!--[if true]>
<table role="presentation" border="0" cellpadding="0" cellspacing="0" style="width:620px; border-collapse: collapse;" align="center"><tr><td>
<![endif]-->
<table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width: 100%; border-collapse: collapse;">
<tbody>
<tr>
<td style="font-family:Arial, sans-serif; font-size:18px; color:#556575; word-break:break-word; padding:0 10px">
<table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width: 100%; max-width: 600px; border-collapse: collapse;
">
<tbody>
<tr>
<td class="hs-richtext-wrapper" style="word-break:break-word; width:100%; padding:0px 35px 12px 35px; font-family:'Helvetica Neue', Helvetica, Arial, sans-serif; line-height:1.6 !important; color:#405261 !important; font-style:normal; font-weight:normal; font-size:16px !important" width="100%">
<div class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_rich_text" data-hs-cos-field="richtext_field" data-hs-cos-general-type="widget" data-hs-cos-type="inline_rich_text" id="hs_cos_wrapper_module_174584761461824_" style="color: inherit; font-size: inherit; line-height: inherit;">
<p style="font-family:'Helvetica Neue', Helvetica, Arial, sans-serif !important; color:#405261 !important; font-style:normal; font-weight:normal; font-size:16px !important; mso-line-height-rule:exactly; line-height:175%; margin-bottom:18px !important">
Today's newsletter talked a lot about saving time and moving more quickly. So if you're still reading all the way down here, I'd love to know what you're moving
<em>
slowly
</em>
through these days.
</p>
<p style="font-family:'Helvetica Neue', Helvetica, Arial, sans-serif !important; color:#405261 !important; font-style:normal; font-weight:normal; font-size:16px !important; mso-line-height-rule:exactly; line-height:175%; margin-bottom:18px !important">
For me, it's been long, humid rides on my road bike that feel like they take forever (but in a good way). What's something you're doing or working on that forces you take a beat and step away from the grind? Hit reply and let me know.
</p>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<!--[if true]>
</td></tr></table>
<![endif]-->
<style type="text/css">
.hs-richtext-wrapper p {margin-bottom: 18px !important; }
.hs-richtext-wrapper a { color: #304DDB; text-decoration: none !important;}
.hs-richtext-wrapper a:hover, .hs-richtext-wrapper a:focus, .hs-richtext-wrapper a:active {color: #263AAD !important;}
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.hs-richtext-wrapper li {margin-bottom: 20px !important; padding-left: 10px;}
.hs-richtext-wrapper h1 em { font-weight: 500 !important; }
.hs-richtext-wrapper h1 a { color: #131B24 !important; }
.hs-richtext-wrapper h2 em { font-weight: 500 !important; }
.hs-richtext-wrapper h2 a { color: #131B24 !important; }
@media all and (max-width: 479px) {
.hs-richtext-wrapper {
padding: 0px 25px 12px 25px !important;
}
}
@media all and (min-width: 480px) {
.hs-richtext-wrapper {
padding: 0px 50px 12px 50px !important;
}
}
</style>
</div>
<div class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" data-hs-cos-general-type="widget" data-hs-cos-type="module" id="hs_cos_wrapper_module_174584752103923" style="color: inherit; font-size: inherit; line-height: inherit;">
<!--Help Scout - Signature Module -->
<!-- Uses https://www.goodemailcode.com/email-enhancements/faux-absolute-position -->
<!--[if true]>
<table role="presentation" border="0" cellpadding="0" cellspacing="0" style="width:620px; border-collapse: collapse;" align="center"><tr><td>
<![endif]-->
<table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width: 100%; border-collapse: collapse;">
<tbody>
<tr>
<td style="font-family:Arial, sans-serif; font-size:18px; color:#556575; word-break:break-word; padding:0 10px">
<table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="max-width: 600px; width: 100%; border-collapse: collapse;
">
<tbody>
<tr>
<td class="hs-signature-wrapper" style="font-family:Arial, sans-serif; font-size:18px; color:#556575; word-break:break-word; padding:0px 50px 30px 50px">
<table border="0" cellpadding="0" cellspacing="0" role="presentation" style="width: 100%; border-collapse: collapse;
">
<tbody>
<tr>
<td style="font-family:Arial, sans-serif; font-size:18px; color:#556575; word-break:break-word">
<!-- Signature image 1 75px x 75px -->
<img alt="hillary-noble" height="75" loading="lazy" src="https://inboxflows.com/_/image/https%253A%252F%252Femail.helpscout.com%252Fhs-fs%252Fhubfs%252FEmail%2520Images%252FAvatars%252Fhillary-noble-2.png%253Fwidth%253D300%2526upscale%253Dtrue%2526name%253Dhillary-noble-2.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZlbWFpbC5oZWxwcyIsInRpbWUiOjE3NTM4MjAyNDMuMjQ3MDg0OX0:1ugqlH:GrWl5To8L0QaBHZNI2NZZC0x1qCy5pSR3BjtDE2pKqY" style="outline:none; text-decoration:none; height:75px; width:auto" width="auto"/>
</td>
<!-- If statement for conditional second image -->
<td style="word-break:break-word; width:100%; font-family:'Helvetica Neue', Helvetica, Arial, sans-serif; font-style:normal; font-weight:500; font-size:16px; color:#292F33; vertical-align:middle; line-height:1.4; padding-left:12px" valign="middle" width="100%">
Hillary Noble
<br/>
<span style="color: #405261; font-size: 15px; font-style: italic; font-weight: 400;">
Director of Content, Help Scout
</span>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<!--[if true]>
</td></tr></table>
<![endif]-->
<style type="text/css">
/* Increase the horizontal padding in the mobile view above 480px */
@media all and (max-width: 479px) {
.hs-signature-script-wrapper {padding: 0px 25px 30px 25px !important;}
}
@media all and (min-width: 480px) {
.hs-signature-script-wrapper {padding: 0px 50px 30px 50px !important;}
}
</style>
</div>
<div class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" data-hs-cos-general-type="widget" data-hs-cos-type="module" id="hs_cos_wrapper_module_17481010376291" style="color: inherit; font-size: inherit; line-height: inherit;">
<!--Help Scout - 30px Spacer Module -->
<!--[if true]>
<table role="presentation" border="0" cellpadding="0" cellspacing="0" style="width:620px; border-collapse: collapse;" align="center"><tr><td>
<![endif]-->
<table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width: 100%; max-width: 600px; border-collapse: collapse;
">
<tbody>
<tr>
<td style="font-family:Arial, sans-serif; font-size:18px; color:#556575; word-break:break-word">
<div class="spacer" style="line-height:30px; height:30px; mso-line-height-rule: exactly; width: 100%;">
</div>
</td>
</tr>
</tbody>
</table>
<!--[if true]>
</td></tr></table>
<![endif]-->
</div>
<div class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" data-hs-cos-general-type="widget" data-hs-cos-type="module" id="hs_cos_wrapper_module-0-0-5" style="color: inherit; font-size: inherit; line-height: inherit;">
<!--Help Scout - Footer Module -->
<!-- Notes: -->
<!--
Multiple tables are used to control the responsive layout. With custom media queries for
some limited changes in dark mode where it is supported.
See https://css-tricks.com/ideas-behind-responsive-emails/
-->
<!--1st table is a container table giving the full width background color primarily -->
<table align="center" border="0" cellpadding="0" cellspacing="0" class="hs-footer-container" role="presentation" style="background-color: #FFFFFF; width: 100%; border-collapse: collapse;" width="100%">
<tbody>
<tr>
<td style="font-family:Arial, sans-serif; font-size:18px; color:#556575; word-break:break-word; padding:0px 15px 10px 15px; width:100%" width="100%">
<!-- Container table which primarily gives us the 500px container width -->
<table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="max-width: 500px; width: 100%; border-collapse: collapse;" width="100%">
<tbody>
<tr>
<td class="hs-footer-logo-wrapper" style="font-family:Arial, sans-serif; font-size:18px; color:#556575; word-break:break-word; width:100%; padding-bottom:20px" width="100%">
<!-- In The Works Logo, 162px x 43px not in its own table as not responsive -->
<a data-hs-link-id="0" data-hs-link-id-v2="/ZepYRJ0" style="color:#304ddb; text-decoration:none !important" target="_blank">
<img alt="mark" height="30" loading="" src="https://inboxflows.com/_/image/https%253A%252F%252Femail.helpscout.com%252Fhs-fs%252Fhubfs%252Fmark.png%253Fheight%253D240%2526upscale%253Dtrue%2526name%253Dmark.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZlbWFpbC5oZWxwcyIsInRpbWUiOjE3NTM4MjAyNDMuMjQ3MTg5OH0:1ugqlH:TheKHiXjzHGPZaCUPMsD0N6v67hOoxfk-PQWbJTyBK4" style="outline:none; text-decoration:none; border:none; width:auto; height:30px" width="auto"/>
</a>
</td>
</tr>
<tr>
<td class="hs-footer-address-wrapper" style="font-family:Arial, sans-serif; font-size:18px; color:#556575; word-break:break-word; width:100%; border-bottom:1px solid #F1F3F5" width="100%">
<!-- Two tables here to manage the address area and social media graphics -->
<!-- Table one has the address, unsubscribe and view as webpage links -->
<table align="left" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width: 76.2%; min-width: 300px; border-collapse: collapse;">
<tbody>
<tr>
<td class="hs-footer-address" style="word-break:break-word; padding-bottom:30px; color:#314351; font-size:13px !important; font-family:'Helvetica Neue', Helvetica, Arial, sans-serif; line-height:1.6">
68 Harrison Ave Ste 605
<br/>
PMB 78505 • Boston, MA 02111
<br/>
<a data-hs-link-id="0" data-hs-link-id-v2="mj1C3kMX" data-viewaswebpage="true" style="color:#314351 !important; text-decoration:underline !important" target="_blank">
view in your web browser
</a>
|
<a data-hs-link-id="0" data-hs-link-id-v2="qjPJqCop" data-unsubscribe="true" style="color:#314351 !important; text-decoration:underline !important" target="_blank">
unsubscribe
</a>
</td>
</tr>
</tbody>
</table>
<!-- Table two has the Social Media Logos -->
<table align="left" border="0" cellpadding="0" cellspacing="0" role="presentation" style="min-width: 131px; width: 23.8%; border-collapse: collapse;">
<tbody>
<tr>
<td style="font-family:Arial, sans-serif; font-size:18px; color:#556575; word-break:break-word; padding-bottom:30px; padding-right:15px">
<!-- Twitter logo-->
<a data-hs-link-id="0" data-hs-link-id-v2="x+Gd4KBL" style="color:#304ddb; text-decoration:none !important" target="_blank">
<img alt="Twitter-1" height="20" loading="lazy" src="https://inboxflows.com/_/image/https%253A%252F%252Femail.helpscout.com%252Fhs-fs%252Fhubfs%252FTwitter-1.png%253Fwidth%253D198%2526height%253D160%2526upscale%253Dtrue%2526name%253DTwitter-1.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZlbWFpbC5oZWxwcyIsInRpbWUiOjE3NTM4MjAyNDMuMjQ3MzE5Mn0:1ugqlH:Zs871CBeBWJ-FClR466Xu-Qxohf6WMVU1au9ESr10J8" style="outline:none; text-decoration:none; border:none; height:20px; width:auto" width="auto"/>
</a>
</td>
<td style="font-family:Arial, sans-serif; font-size:18px; color:#556575; word-break:break-word; padding-bottom:30px; padding-right:15px">
<!-- Facebook logo-->
<a data-hs-link-id="0" data-hs-link-id-v2="joAnq744" style="color:#304ddb; text-decoration:none !important" target="_blank">
<img alt="Facebook-sq" height="20" loading="lazy" src="https://inboxflows.com/_/image/https%253A%252F%252Femail.helpscout.com%252Fhs-fs%252Fhubfs%252FFacebook-sq.png%253Fwidth%253D160%2526height%253D160%2526upscale%253Dtrue%2526name%253DFacebook-sq.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZlbWFpbC5oZWxwcyIsInRpbWUiOjE3NTM4MjAyNDMuMjQ3NDI1fQ:1ugqlH:YCp7wqweHwrIultt_4jHna2gPQ2oE5J3GceAsV5EYH0" style="outline:none; text-decoration:none; border:none; height:20px; width:auto" width="auto"/>
</a>
</td>
<td style="font-family:Arial, sans-serif; font-size:18px; color:#556575; word-break:break-word; padding-bottom:30px; padding-right:15px">
<!-- Linked In logo-->
<a data-hs-link-id="0" data-hs-link-id-v2="d/TgnBbs" style="color:#304ddb; text-decoration:none !important" target="_blank">
<img alt="LinkedIn-sq" height="20" loading="lazy" src="https://inboxflows.com/_/image/https%253A%252F%252Femail.helpscout.com%252Fhs-fs%252Fhubfs%252FLinkedIn-sq.png%253Fwidth%253D162%2526height%253D160%2526upscale%253Dtrue%2526name%253DLinkedIn-sq.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZlbWFpbC5oZWxwcyIsInRpbWUiOjE3NTM4MjAyNDMuMjQ3NTI1fQ:1ugqlH:Cke17bw2EMeXny_kY1FVazDODsbXa5r6ci9z54ohv7c" style="outline:none; text-decoration:none; border:none; height:20px; width:auto" width="auto"/>
</a>
</td>
<td style="font-family:Arial, sans-serif; font-size:18px; color:#556575; word-break:break-word; padding-bottom:30px">
<!-- Instagram logo-->
<a data-hs-link-id="0" data-hs-link-id-v2="V7abSKZq" style="color:#304ddb; text-decoration:none !important" target="_blank">
<img alt="Instagram-sq" height="20" loading="lazy" src="https://inboxflows.com/_/image/https%253A%252F%252Femail.helpscout.com%252Fhs-fs%252Fhubfs%252FInstagram-sq.png%253Fwidth%253D162%2526height%253D162%2526upscale%253Dtrue%2526name%253DInstagram-sq.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZlbWFpbC5oZWxwcyIsInRpbWUiOjE3NTM4MjAyNDMuMjQ3NjIzN30:1ugqlH:H2QZbfz7Cn1e0UESy0FabKH8Ap3J2BDEJqjkmZuv3T0" style="outline:none; text-decoration:none; border:none; height:20px; width:auto" width="auto"/>
</a>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="font-family:Arial, sans-serif; font-size:18px; color:#556575; word-break:break-word; width:100%; padding-top:20px" width="100%">
<!-- Three tables to manage the Scribble image, Made by... and the copyright text -->
<!-- Table one has the scribble image (Commented out for Evolution Project)
<table role="presentation" border="0" cellpadding="0" cellspacing="0" align="left" style="margin-top: 4px; width: 10%; min-width: 60px; border-collapse: collapse;">
<tr>
<td>
<img src="https://fs.hubspotusercontent00.net/hubfs/2760806/hs-scribble.png" alt="hs-scribble" loading="lazy" width="222" height="61" style="height: 15px; width: auto;">
</td>
</tr>
</table>
-->
<!-- Table two has the Created by text -->
<table align="left" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width: 67.3%; min-width: 310px; border-collapse: collapse;">
<tbody>
<tr>
<td class="hs-footer-madeby" style="word-break:break-word; padding-bottom:10px; color:#405261; font-weight:600; font-size:13px !important; font-family:'Helvetica Neue', Helvetica, Arial, sans-serif; line-height:1.6">
<span style="font-weight: 400;">
The only
</span>
people-first
<span style="font-weight: 400;">
customer support platform.
</span>
</td>
</tr>
</tbody>
</table>
<!-- Table three has the copyright text -->
<table align="left" border="0" cellpadding="0" cellspacing="0" class="hs-footer-copyright-table" role="presentation" style="min-width: 120px; width: 32%; border-collapse: collapse;">
<tbody>
<tr>
<td class="hs-footer-copyright" style="word-break:break-word; padding-bottom:10px; color:#405261; font-size:13px !important; font-family:'Helvetica Neue', Helvetica, Arial, sans-serif; line-height:1.6">
© 2025 Help Scout
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<style type="text/css">
@media (prefers-color-scheme: dark ) {
.hs-footer-container {
background-color: #1E1E1E;
}
.hs-footer-address {
color: #A7B3BE;
}
.hs-footer-madeby {
color: #D1DAE3;
}
.hs-footer-copyright {
color: #A7B3BE;
}
}
/* data-ogsc tag targets Outlook email clients */
[data-ogsc] .hs-footer-container {
background-color: #1E1E1E;
}
[data-ogsc] .hs-footer-address {
color: #A7B3BE;
}
[data-ogsc] .hs-footer-madeby {
color: #D1DAE3;
}
[data-ogsc] .hs-footer-copyright {
color: #A7B3BE;
}
[data-ogsc] .hs-footer-address-wrapper {
border-bottom: 1px solid #000000;
}
/* Tweak the padding up on screens larger than 600px */
@media all and (min-width: 600px) {
.hs-footer-address {
padding-bottom: 40px !important;
}
.hs-footer-copyright {
text-align: right !important;
}
}
</style>
</div>
</div>
<!--[if gte mso 9]></table><![endif]-->
<!--[if (mso)|(IE)]></td><![endif]-->
<!--[if (mso)|(IE)]></tr></table><![endif]-->
</div>
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</div>
</div>
</td>
</tr>
</tbody>
</table>
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</body>
</html>
1 week, 2 days ago - editorial@helpscout.com
How to spend the time you've saved
Inside: Ways to use time saved by AI tools, a new Help Scout class to take, and a tool to help yo...