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   Here are the best SaaS reads and resources this week ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­
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                    <p style="margin:0;font-size:14px;mso-line-height-alt:16.8px">
                     <span style="word-break: break-word; color: #888888; font-size: 14px;">
                      Edition #469, 06-June-2025
                     </span>
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                    <p style="margin:0;mso-line-height-alt:28px">
                     <strong>
                      The best thinking comes from being hands-on: building, iterating, solving real problems.
                     </strong>
                     Steve Jobs once said, “The doers are the major thinkers. The people that create the things that really change this industry are both the thinker-doer in one person.” As I reflect on my own journey in tech (now 17 years in) that quote resonates more than ever.
                    </p>
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                     The more time I spend in product development, working closely with our engineers, the clearer my thinking becomes. It’s a good reminder to stay grounded, you give up a lot by not being in the weeds. And to be wary of advice or ‘thought leadership’ from those who aren’t actively doing the work themselves.
                    </p>
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                    </p>
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                     You'll find the best SaaS reads of the week below.
                    </p>
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                    </p>
                    <p style="margin:0;mso-line-height-alt:28px">
                     <a rel="noopener" style="text-decoration: underline; color: #0775ff;" target="_blank">
                      Nick Franklin
                     </a>
                     <br/>
                     Founder &amp; CEO
                    </p>
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                    <span style="font-weight:700;">
                     New from ChartMogul
                    </span>
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                  <h1 style="margin:0;color:#555;direction:ltr;font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:18px;font-weight:700;letter-spacing:normal;line-height:1.2;text-align:left;margin-top:0;margin-bottom:0;mso-line-height-alt:22px">
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                     <span class="mce-content-body mce-edit-focus" data-position="30-0-2" data-qa="tinyeditor-root-element" id="a1b57515-debe-46b9-a016-81e6810c3881" style="word-break: break-word; position: relative;">
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                       How we run customer onboarding at ChartMogul
                      </span>
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                    </a>
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                    <strong>
                     Stephanie Gantous
                    </strong>
                    , C
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                    hartMogul
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                    <p style="margin:0;font-size:14px;mso-line-height-alt:25.2px;letter-spacing:normal">
                     Onboarding isn’t a one-and-done thing.
                     <strong>
                     </strong>
                     Good onboarding is about meeting people where they are. Sometimes that’s through a screenshare, and sometimes it’s a tooltip at just the right moment. As customers grow, change teams, or expand their use, they essentially go through onboarding again. That’s why we treat onboarding as an ongoing cycle, not a one-time event.
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                    <span style="font-weight:700;">
                     This week's best SaaS content
                    </span>
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                     <strong>
                      GROWTH
                     </strong>
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                       Why 73% of SaaS startups fail to hit $1M ARR: 5 scalable systems that separates winners from the rest
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                    <strong>
                     Robert Moment,
                    </strong>
                    The Moment Leadership Coaching
                   </span>
                   <br/>
                  </h3>
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                    <p style="margin:0;mso-line-height-alt:25.2px">
                     <span style="word-break: break-word; font-size: 14px;">
                      Robert encourages founders to consider these 5 systems to turn chaos into sustainable growth: deliver real customer outcomes, generate predictable revenue, retain users with proactive success, scale teams strategically, and make every decision data-driven.
                     </span>
                    </p>
                   </div>
                  </div>
                 </td>
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               </tbody>
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                              ">
                    <span style="font-weight:700;">
                     On scaling teams:
                    </span>
                    "Most startups scale teams reactively—hiring when overwhelmed rather than systematically building capabilities that support predictable growth. According to First Round's State of Startups Report, companies that reach $1M ARR hire systematically based on growth systems rather than immediate needs."
                   </div>
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                   <!--[if mso]>
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                    <span style="word-break: break-word; line-height: 24px;">
                     <strong>
                      GTM
                     </strong>
                    </span>
                   </span>
                   <!--[if mso]></center></v:textbox></v:roundrect><![endif]-->
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                  <h1 style="margin:0;color:#555;direction:ltr;font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:18px;font-weight:700;letter-spacing:normal;line-height:1.2;text-align:left;margin-top:0;margin-bottom:0;mso-line-height-alt:22px">
                   <a class="" rel="noopener" style="text-decoration: underline; color: #0775ff;" target="_blank">
                    PLGTM.com takeaways: how top PLG teams are building competitive advantage
                   </a>
                   <br/>
                  </h1>
                 </td>
                </tr>
               </tbody>
              </table>
              <table border="0" cellpadding="0" cellspacing="0" class="heading_block block-15" role="presentation" style="mso-table-lspace:0;mso-table-rspace:0" width="100%">
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                 <td class="pad" style="padding-bottom:20px;padding-left:10px;padding-right:10px;padding-top:5px;text-align:center;width:100%">
                  <h3 style="margin:0;color:#000;direction:ltr;font-family:'Helvetica Neue',Helvetica,Arial,sans-serif;font-size:14px;font-weight:400;letter-spacing:normal;line-height:1.2;text-align:left;margin-top:0;margin-bottom:0;mso-line-height-alt:17px">
                   <strong>
                    Brendan J Short,
                   </strong>
                   The Signal
                  </h3>
                 </td>
                </tr>
               </tbody>
              </table>
              <table border="0" cellpadding="0" cellspacing="0" class="text_block block-16" role="presentation" style="mso-table-lspace:0;mso-table-rspace:0;word-break:break-word" width="100%">
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                 <td class="pad" style="padding-bottom:15px;padding-left:10px;padding-right:10px">
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                   <div class="" style="font-size:12px;font-family:Helvetica Neue,Helvetica,Arial,sans-serif;mso-line-height-alt:21.6px;color:#000;line-height:1.8">
                    <p style="margin:0;font-size:12px;mso-line-height-alt:25.2px">
                     <span style="word-break: break-word; font-size: 14px;">
                      Brendan shares GTM lessons: find your unique differentiator, design systems for the full PLG customer journey, and embrace AI as a core part of scaling sales and marketing.
                      <br/>
                     </span>
                    </p>
                   </div>
                  </div>
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               </tbody>
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       margin-top:10px;
       margin-bottom:40px;
       margin-left:10px;
	   margin-right:10px;
       border-left: 6px solid #D4E3EC;
                              ">
                    <span style="font-weight:700;">
                     AI is going to change GTM:
                    </span>
                    "I strongly believe AI is going to fundamentally change go-to-market. The tools, the products, and how we staff a go-to-market team. It's going to touch everything: AI is most like electricity."
                   </div>
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                    <span style="word-break: break-word; line-height: 24px;">
                     <strong>
                      FINANCE
                     </strong>
                    </span>
                   </span>
                   <!--[if mso]></center></v:textbox></v:roundrect><![endif]-->
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                   <span class="tinyMce-placeholder" style="word-break: break-word;">
                    <a class="" rel="noopener" style="text-decoration: underline; color: #0775ff;" target="_blank">
                     The AI Dividend: Why startup efficiency keeps rising, even without reallocating spend
                    </a>
                    <br/>
                   </span>
                  </h1>
                 </td>
                </tr>
               </tbody>
              </table>
              <table border="0" cellpadding="0" cellspacing="0" class="heading_block block-20" role="presentation" style="mso-table-lspace:0;mso-table-rspace:0" width="100%">
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                  <h3 style="margin:0;color:#000;direction:ltr;font-family:'Helvetica Neue',Helvetica,Arial,sans-serif;font-size:14px;font-weight:400;letter-spacing:normal;line-height:1.2;text-align:left;margin-top:0;margin-bottom:0;mso-line-height-alt:17px">
                   <strong>
                    Dale Chang,
                   </strong>
                   Scale VP
                  </h3>
                 </td>
                </tr>
               </tbody>
              </table>
              <table border="0" cellpadding="0" cellspacing="0" class="text_block block-21" role="presentation" style="mso-table-lspace:0;mso-table-rspace:0;word-break:break-word" width="100%">
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                  <div style="font-family:sans-serif">
                   <div class="" style="font-size:12px;font-family:Helvetica Neue,Helvetica,Arial,sans-serif;mso-line-height-alt:21.6px;color:#000;line-height:1.8">
                    <p style="margin:0;font-size:12px;mso-line-height-alt:25.2px">
                     <span style="word-break: break-word; font-size: 14px;">
                      Dale explains how startups are becoming more efficient without shifting spend—thanks to AI quietly boosting output across every function. This “AI dividend” is reshaping growth, making leaner teams more productive and sustainable.
                      <br/>
                     </span>
                    </p>
                   </div>
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       font-size:14px;
       line-height:1.8em;
       padding:5px;
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       margin-top:10px;
       margin-bottom:40px;
       margin-left:10px;
	   margin-right:10px;
       border-left: 6px solid #D4E3EC;
                              ">
                    <span style="font-weight:700;">
                     Companies are improving their operating efficiency:
                    </span>
                    "Stabilized opex is a strong signal that the era of “doing more with less” hasn’t ended. Instead, it’s entering a new chapter where AI is quietly powering both sides of the equation: more output by way of growth, same (or less) input through cautious investment."
                   </div>
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                    <span style="font-weight:700;">
                     Chart of the week
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                     <span style="word-break: break-word; font-size: 14px;">
                      Last year, most software pricing was seat-based pricing and flat-rate subscriptions. Now, seats are becoming a relic of the past, and hybrid is the new ‘it’ model, according to the 2025 State of B2B Monetization by Tremont's Kyle Poyar.
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                     <img alt="pricing models" height="auto" src="https://inboxflows.com/_/image/https%253A%252F%252Fuserimg-assets-eu.customeriomail.com%252Fimages%252Fclient-env-125412%252Feditor_images%252F8ca62765-80df-4bc9-a5bc-34848f4962f6-01JX0WZEC66DVPKNNQFBTE1EK4.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZ1c2VyaW1nLWFzcyIsInRpbWUiOjE3NDkyMTMwNjguNTYwNzA4M30:1uNWE0:cpbLuAe43aYFtL1eewFJ-yoxEH1xMNpnBqcrMiUq38U" style="display:block;height:auto;border:0;width:100%" title="pricing models" width="600"/>
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                    <p style="margin:0;font-size:14px;mso-line-height-alt:16.8px">
                     Source:
                     <a class="" rel="noopener" style="text-decoration: underline; color: #0775ff;" target="_blank">
                      The 2025 State of B2B Monetization
                     </a>
                     .
                    </p>
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