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Ticketmaster denies CBC report that the ticketing giant recruits professional scalpers to grow its resale business.
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<a style="color: #000000; font-family: 'Courier New',courier,monospace; font-size: 22px; font-weight: bold; letter-spacing: -1px; line-height: 100%; text-decoration: none;">
The Hustle
</a>
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Sponsored by
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<h2 style="font-size: 26px; font-weight: bold; line-height: 120%; margin-bottom: 16px; margin-top: 36px;">
<strong>
Ticketmaster responds after CBC report alleges the box office giant recruits scalpers
</strong>
</h2>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
Yesterday, CBC News and
<em>
the Toronto Star
</em>
dropped a
<a style="color: #ed4d1f; text-decoration: none;">
doozy of a report
</a>
alleging that Ticketmaster recruits professional scalpers to grow its resale business by collecting fees off of the inflated resell tickets.
</p>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
Finally, concert-going conspiracy theorists who have long suspected collusion between ticket-sales behemoths and price-gouging resellers can rest easy.
<em>
Case closed, right?
</em>
</p>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
Not so fast. Yesterday, the
<a style="color: #ed4d1f; text-decoration: none;">
ticket sales giant responded
</a>
to the investigation
<em>
,
</em>
calling the publication’s reports of collusion with scalpers “categorically untrue.”
</p>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
So who’s telling the truth here?
</p>
<h4 style="font-size: 18px; font-weight: bold; margin-bottom: 8px; margin-top: 16px;">
<strong>
The allegations:
</strong>
</h4>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
In July, the news outlets sent a pair of reporters undercover as ticket scalpers to Ticket Summit 2018 -- a ticketing and live entertainment convention at Caesars Palace in Las Vegas.
</p>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
There, reporters alleged company representatives pitched them on Ticketmaster’s professional reseller program, which allows resellers to grab bundles of tickets from its site, only to flip them for exorbitantly higher prices (from which Ticketmaster takes a fee) on their exclusive resell platform,
<a style="color: #ed4d1f; text-decoration: none;">
TradeDesk
</a>
.
</p>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
One representative reportedly said that Ticketmaster’s resale division turns a
<a style="color: #ed4d1f; text-decoration: none;">
“blind eye”
</a>
to scalpers who use bots and fake identities to suck up tickets into resell hell.
</p>
<h4 style="font-size: 18px; font-weight: bold; margin-bottom: 8px; margin-top: 16px;">
<strong>
The defense:
</strong>
</h4>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
Ticketmaster maintains that the representatives the undercover reporters talked to had gone rogue: “We do not condone the statements made by the employee as the conduct clearly violates our terms of service.”
</p>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
The company says it has also already begun an internal review into the matter to ensure its “policies are being upheld by all stakeholders.”
</p>
<h4 style="font-size: 18px; font-weight: bold; margin-bottom: 8px; margin-top: 16px;">
<strong>
A few things could be happening here
</strong>
</h4>
<ol style="font-size: 16px;">
<li style="line-height: 120%; padding: 4px 0;">
The employees were blowing smoke up the
<em>
Toronto Star's
</em>
typewriters.
</li>
<li style="line-height: 120%; padding: 4px 0;">
The employees were telling the truth, but Ticketmaster didn’t know about it.
</li>
<li style="line-height: 120%; padding: 4px 0;">
The employees were telling the truth, and the bigwigs are in on the racket.
</li>
</ol>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
But anyway it shakes out, it’s going to be interesting.
</p>
</td>
</tr>
<!-- START SHARING -->
<tr>
<td align="center" id="link" style="font-family: 'Courier New',courier,monospace; font-size: 26px; line-height: 120%; padding: 15px 0; text-align: center;">
Why so ‘spensive?
</td>
</tr>
<tr>
<td>
<table style="text-align: center; width: 100%;">
<tbody>
<tr>
<td align="center" style="display: inline-block; padding: 5px 0; text-align: center;">
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</a>
</td>
<td align="center" style="display: inline-block; padding: 5px 0; text-align: center;">
<a style="color: #ed4d1f; padding: 0 8px; text-decoration: none; white-space: nowrap;">
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</a>
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<td align="center" style="display: inline-block; padding: 5px 0; text-align: center;">
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</a>
</td>
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</a>
</td>
</tr>
</tbody>
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<!-- START BRIEF -->
<tr id="news1">
<td>
<h2 style="font-size: 26px; font-weight: bold; line-height: 120%; margin-bottom: 16px; margin-top: 36px;">
<strong>
Adobe acquires Marketo for $4.75B, 2.6x what it sold for 2 years ago
</strong>
</h2>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
Yesterday, Adobe acquired marketing automation company Marketo from its parent company, Vista Equity Partners, for
<a style="color: #ed4d1f; text-decoration: none;">
$4.75B
</a>
-- their largest acquisition to date.
</p>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
And, while the union itself isn’t a surprise (Adobe has been expanding its marketing suite for years), the massive terms of the deal were an impressive victory for Vista.
</p>
<h4 style="font-size: 18px; font-weight: bold; margin-bottom: 8px; margin-top: 16px;">
<strong>
Adobe is gearing up for the battle ahead
</strong>
</h4>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
The company
<a style="color: #ed4d1f; text-decoration: none;">
spent
</a>
$1.8B on analytics platform Omniture in 2009, $240m on app-builder Day Software in 2010, $540m on TubeMogul in 2016, and $1.68B on e-commerce platform Magento this year.
</p>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
Why the billion dollar mar-tech shopping spree? Adobe desperately wants to steal market share from Salesforce, Microsoft, and Oracle. To do that, they need to expand beyond Photoshop.
</p>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
Adobe’s recently launched “Digital Experience” department is growing 21% YoY by offering a suite of marketing tools. But, it still only accounts for
<a style="color: #ed4d1f; text-decoration: none;">
27%
</a>
of their revenue, so Adobe hopes Marketo will boost their profitability.
</p>
<h4 style="font-size: 18px; font-weight: bold; margin-bottom: 8px; margin-top: 16px;">
<strong>
The real winner is Vista Equity
</strong>
</h4>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
Vista Equity Partners acquired Marketo for $1.79B in cash in 2016.
</p>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
By selling the company to Adobe for $4.75B, the company made
<a style="color: #ed4d1f; text-decoration: none;">
$2.96B
</a>
profit -- a 165% return in just 2 years.
</p>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
For context, private equity funds have returned an average of
<a style="color: #ed4d1f; text-decoration: none;">
13.5%
</a>
over the past 20 years, and even venture capital funds have returned just 30%.
</p>
</td>
</tr>
<!-- START LINK -->
<tr>
<td id="link" style="border-bottom-color: #dddddd; border-bottom-style: solid; border-bottom-width: 1px; padding: 10px 0 40px;">
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»
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<a style="color: #000000; font-size: 12px; font-weight: bold; line-height: 21px; text-decoration: none;">
The Vista’s nice from here
</a>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<!-- END LINK -->
<!-- END BRIEF -->
<!-- START BRIEF -->
<tr id="news1">
<td>
<h2 style="font-size: 26px; font-weight: bold; line-height: 120%; margin-bottom: 16px; margin-top: 36px;">
<strong>
Facebook Dating launches pilot phase in Colombia
</strong>
</h2>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
The social media giant began
<a style="color: #ed4d1f; text-decoration: none;">
publicly testing
</a>
its online dating product, simply titled “Dating,” in Colombia yesterday -- and now we
<em>
really
</em>
don’t know what “poking” means.
</p>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
The service was first announced at the annual
<a style="color: #ed4d1f; text-decoration: none;">
F8 conference in May
</a>
, and will likely be available in other locations in the future, but, for now, only Colombians 18 and over get access to FB friends with benefits.
</p>
<h4 style="font-size: 18px; font-weight: bold; margin-bottom: 8px; margin-top: 16px;">
<strong>
Sells dates not data...
</strong>
</h4>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
Users will create separate profiles just for the Dating service by answering a questionnaire (hmm, sounds like Tinder).
</p>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
Once the profile is set, Facebook will use a
<a style="color: #ed4d1f; text-decoration: none;">
unique algorithm
</a>
to match you with potential dates, based on specific commonalities and mutual friends (again, Tinder).
</p>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
Conclusion: It’s basically Tinder, without the swiping.
</p>
<h4 style="font-size: 18px; font-weight: bold; margin-bottom: 8px; margin-top: 16px;">
<strong>
But don’t let Zuckerberg hear you say that
</strong>
</h4>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
Back in May, the CEO took a left swipe at the OG dating app often linked to
<a style="color: #ed4d1f; text-decoration: none;">
hookup culture
</a>
, saying, “This is about building real, long-term relationships, not just hookups!”
</p>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
There’s no denying Tinder’s reputation for attracting riffraff, but the success of its business model is no laughing matter: Its subscription revenue is slated to bring in more than
<a style="color: #ed4d1f; text-decoration: none;">
$800m
</a>
in 2018.
</p>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
But, though a subscription seems like an obvious new revenue stream, Facebook says it has no plans of monetizing Dating with ads or premium features.
</p>
</td>
</tr>
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<tr>
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<a style="color: #000000; font-size: 12px; font-weight: bold; line-height: 21px; text-decoration: none;">
Free love, baby
</a>
</td>
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</tbody>
</table>
</td>
</tr>
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<!-- START BRIEF -->
<tr id="news1">
<td>
<h2 style="font-size: 26px; font-weight: bold; line-height: 120%; margin-bottom: 16px; margin-top: 36px;">
<strong>
WalkMe raises $40m to expand good software that teaches people to use bad software
</strong>
</h2>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
An Israeli startup called WalkMe that helps walk users through confusing software interfaces raised
<a style="color: #ed4d1f; text-decoration: none;">
$40m
</a>
yesterday at a $1B+ valuation.
</p>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
You might expect software companies to design products intuitive enough to use without recruiting an independent service to help them. But, alas, WalkMe isn’t even the only one of its kind.
</p>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
In fact, numerous WalkMe competitors have recently raised money or been acquired. Now, WalkMe needs financial firepower to maintain its lead.
</p>
<h4 style="font-size: 18px; font-weight: bold; margin-bottom: 8px; margin-top: 16px;">
<strong>
It’s not cool to be complicated
</strong>
</h4>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
Founded in 2011, WalkMe started as a way to prevent website visitors from bouncing away from confusing sites. But soon, the company realized that bad UI makes users want to put their fists through their monitors.
</p>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
<em>
Not the kind of “user engagement” you’re looking for…
</em>
</p>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
So, the company rolled out services to help companies simplify and explain their interfaces, often shortening processes from 10 clicks to 3. Now, WalkMe has more than
<a style="color: #ed4d1f; text-decoration: none;">
2k
</a>
global customers across B2C and B2B, including 30% of the Fortune 500.
</p>
<h4 style="font-size: 18px; font-weight: bold; margin-bottom: 8px; margin-top: 16px;">
<strong>
It’s hard to make things easy
</strong>
</h4>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
WalkMe’s competitors are growing rapidly: Just yesterday, software stalwart Oracle
<a style="color: #ed4d1f; text-decoration: none;">
acquired
</a>
Iridize for an undisclosed amount and
<em>
,
</em>
in the past 2 years, AppCues and WhatFix have raised
<a style="color: #ed4d1f; text-decoration: none;">
$10m
</a>
and
<a style="color: #ed4d1f; text-decoration: none;">
$3.6m
</a>
, respectively.
</p>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
Luckily for WalkMe, they have dollars on their side. WalkMe has now raised a total of
<a style="color: #ed4d1f; text-decoration: none;">
$207.5m
</a>
to start scrolling away from the pack.
</p>
</td>
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One punch = 5 clicks
</a>
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<tr>
<td>
<table style="border-spacing: 0px;">
<tr>
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<h2 style="font-size: 26px; font-weight: bold; line-height: 120%; margin-bottom: 16px; margin-top: 36px;">
<strong>
The future of video conferencing, used-and-approved by The Hustle
</strong>
</h2>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
If you’ve followed the evolution of
<em>
videotelephony,
</em>
you know that the promise of high-quality, download-free video calling has been a long time in the making.
</p>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
But the future is here, people. And at The Hustle, we have the pleasure of living in 2082 every single day.
</p>
<h4 style="font-size: 18px; font-weight: bold; margin-bottom: 8px; margin-top: 16px;">
<strong>
Video conferencing is as easy as clicking a
</strong>
<a style="color: #ed4d1f; text-decoration: none;">
<strong>
link
</strong>
</a>
</h4>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
Unlike other solutions,
<a style="color: #ed4d1f; text-decoration: none;">
Highfive
</a>
takes a new approach by bundling the full communications suite (hardware and software) together in one simple package.
</p>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
Set up is insanely fast. For your conference room, just plug in the hardware and connect to WiFi. In no time, you’re chatting face to face in HD-glory.
</p>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
And, joining a call with your desktop or mobile is even easier. Just click a
<a style="color: #ed4d1f; text-decoration: none;">
Highfive link
</a>
-- no hardware, downloads, or PINs required. Seriously. Start a conversation with co-workers, clients, and anyone in between with a
<em>
single
</em>
URL.
</p>
<p style="font-family: arial, sans-serif; font-size: 15px; line-height: 120%; margin: 0; padding-bottom: 12px;">
At The Hustle, we use
<a style="color: #ed4d1f; text-decoration: none;">
Highfive
</a>
daily to communicate with our remote teams. And, so far, all we have to say is: Wanna chat?
</p>
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Start your trial →
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shower thoughts
</td>
</tr>
<tr>
<td>
<a style="color: #ed4d1f; text-decoration: none;">
<img alt="Presented by..." src="https://inboxflows.com/_/image/https%253A%252F%252Fthdaily.s3-us-west-1.amazonaws.com%252Fimage_20180917221806.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZ0aGRhaWx5LnMzLSJ9:1kXP8v:5QtkecUP2J0X8beoFeaud2l0pMX85srx50OvC1i3woY" style="height: auto; width: 100%;"/>
</a>
</td>
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<td bgcolor="#ffffff" style="padding-bottom: 50px; padding-top: 10px;" valign="top">
<ol style="font-size: 16px;">
<li style="line-height: 120%; padding: 4px 0;">
We are lucky because out of all the bodily functions that could be contagious we got yawning.
</li>
<li style="line-height: 120%; padding: 4px 0;">
When you take an Ethical Hacking course, it's essentially the IT version of Defense Against the Dark Arts.
</li>
<li style="line-height: 120%; padding: 4px 0;">
Wandering is just wondering with your legs.
</li>
<li style="line-height: 120%; padding: 4px 0;">
Drying off is a task that if procrastinated long enough completes itself.
</li>
<li style="line-height: 120%; padding: 4px 0;">
Banjos are just guitars with southern accents.
</li>
<li style="font-style: italic; line-height: 120%; list-style: none; padding: 4px 0;">
via
<a style="color: #ed4d1f; text-decoration: none;">
Reddit
</a>
</li>
</ol>
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<!-- START SONG -->
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<td style="padding-bottom: 20px;">
<table>
<tr>
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<td rowspan="3" style="font-family: 'Courier New',courier,monospace; font-size: 14px; font-weight: bold; line-height: 120%; padding-left: 10px; padding-right: 10px; padding-top: 3px; vertical-align: middle; width: 64px;" valign="middle">
Now Playing:
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<td>
<a style="color: #ed4d1f; text-decoration: none;">
<strong>
Donna, Rubblebucket
</strong>
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6 years, 12 months ago - news@thehustle.co
Ticketmaster denies CBC report that the ticketing giant recruits professional scalpers to grow it...