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   One AI experience changed everything.
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    Hi there,
    <br/>
    <br/>
    We asked 1,000+ consumers how they felt about AI in customer support—before and after they tried it.
    <br/>
    <br/>
    Here are five things we didn’t see coming:
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    <br/>
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    <ol>
     <li>
      What actually flips AI skeptics
     </li>
     <li>
      How fast one conversation can change everything
     </li>
     <li>
      Why the chatbot stigma still lingers
     </li>
     <li>
      What people now expect (immediately)
     </li>
     <li>
      Where customers want AI to go next
     </li>
    </ol>
    <div>
     Want the full story?
    </div>
    <div>
     <ul>
      <li>
       <a target="_blank">
        Read the report
       </a>
      </li>
      <li>
       <a target="_blank">
        Watch the practical takeaways webinar with Planhat
       </a>
      </li>
     </ul>
     <div>
      Or see for yourself and try
      <a target="_blank">
       Fin AI Agent for free
      </a>
      —no card required.
      <br/>
      <br/>
      Best,
      <br/>
     </div>
     <div>
      <br/>
      <strong>
       Ruth O'Brien
      </strong>
      <br/>
      Senior Director, AI Support
      <br/>
      Intercom
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      <br/>
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      <br/>
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     Intercom © 2025
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