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                A significant milestone in our recovery
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                ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌
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               Hello James,
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               Firstly, I hope that you and your loved ones are well.
               <br/>
               <br/>
               As a valued customer of Virgin Atlantic I wanted to share with you an important milestone. Yesterday we achieved a major step in securing the future of Virgin Atlantic through a privately funded solvent recapitalisation plan which has been approved by the UK High Court and recognised within the US jurisdiction
               <br/>
               <br/>
               The last 6 months have been the toughest in our history, as they will have been for many of you. Despite the amazing efforts of our teams, at times we have not lived up to your expectations of us. We know we need to rebuild your trust in us and we will do everything in our power to achieve that.
               <br/>
               <br/>
               We have always been, and remain committed to, refunding every customer who has requested one from us. We are working hard to increase processing capability and unlock some of the systems constraints we face. Our intention is to be able to process all refunds raised in October within 30 days and, once the whole backlog is cleared, return to 7 and 14 day time frames for Virgin Atlantic and Virgin Holidays respectively.
               <br/>
               <br/>
               <b>
                Returning to the skies with confidence
               </b>
               <br/>
               <br/>
               <span style="text-align: center;">
                We continue with the restart of our passenger flying programme – with flights from Heathrow to the US - New York JFK, Miami and Los Angeles; to Barbados, Delhi, Hong Kong, Shanghai and Tel Aviv as well as future flying to Lahore and Islamabad.
               </span>
               <br/>
               <br/>
               Our commitment is to ensure every customer flies safe and well and returns to the skies with us with confidence
               <br/>
               <br/>
               We are also committed to working alongside our industry partners to unlock travel restrictions and support public health by pressing for urgent government action to enable passenger testing
               <br/>
               <br/>
               I truly hope that as demand returns and confidence continues to grow, we will have the pleasure of welcoming you back on board. We remain incredibly grateful to you as valued customers
               <br/>
               <br/>
               Stay safe and well,
               <br/>
               <br/>
               Shai Weiss
               <br/>
               <span style="text-align: center;">
                CEO | Virgin Atlantic
               </span>
               <br/>
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               <strong>
                Terms and Conditions
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               This is a service email. For this reason, this email does not have an unsubscribe link, like other Virgin Atlantic emails do.
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               .
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               .  Virgin Atlantic's privacy policy and information on how we use cookies are available via our
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