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  <title>
   Changelog: Asks fields, Triage routing, integrations with ChatGPT and Cursor
  </title>
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                          <a style="text-decoration: none; color: #6666FF;" target="_blank">
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                        <span class="bold" style="font-weight: 600; font-size: 24px; white-space: pre-wrap; line-height: 26px !important; font-size: 24px !important;">
                         Asks fields and Triage routing
                        </span>
                       </h1>
                      </div>
                     </td>
                    </tr>
                    <tr>
                     <td align="left" class="dark-force" style="font-size:0px;padding:10px 25px;padding-top:8px;padding-right:0px;padding-bottom:24px;padding-left:0px;word-break:break-word;">
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                       <span style="color: #86848d; line-height: 21px !important; font-size: 14px; font-size: 14px !important; white-space: pre-wrap;">
                        June 6, 2025
                       </span>
                      </div>
                     </td>
                    </tr>
                    <tr>
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                       <tbody>
                        <tr>
                         <td style="width:542px;">
                          <a style="text-decoration: none; color: #6666FF;" target="_blank">
                           <img alt="" height="auto" src="https://inboxflows.com/_/image/https%253A%252F%252Fd3b9kr64nievew.cloudfront.net%252Fcmbkwz05i01iv0c0i3geuoglz%252Fcmbkwzs6p01nb0c0if0cve1f8.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZkM2I5a3I2NG5pZSIsInRpbWUiOjE3NDkyMjQ5OTQuNDI1MDQ2Mn0:1uNZKM:PlOe1MgxjEB8eFjfhP8SDzOmY9JPIDeFNnCuRDW04jk" style="border:0;border-radius:10px;display:block;outline:none;text-decoration:none;height:auto;width:100%;font-size:13px;" width="542"/>
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                      <div style="font-family:Inter, ui-sans-serif, sans-serif;font-size:15px;letter-spacing:0px;line-height:23px !important;text-align:left;color:#3C4149;">
                       <span style="line-height: 23px !important; font-size: 15px; font-size: 15px !important; white-space: pre-wrap;">
                        Customize your intake forms for
                       </span>
                       <a class="body-link" rel="noopener noreferrer" style="text-decoration: none; color: #6666FF;" target="_blank">
                        <span style="line-height: 23px !important; font-size: 15px; font-size: 15px !important; white-space: pre-wrap;">
                         Asks
                        </span>
                       </a>
                       <span style="line-height: 23px !important; font-size: 15px; font-size: 15px !important; white-space: pre-wrap;">
                        . Let users set priority, customer, or due date and allow them to upload files when submitting new Asks. Additionally, you can expose any label group as a dropdown field to help with up-front categorization.
                       </span>
                      </div>
                     </td>
                    </tr>
                    <tr>
                     <td align="left" class="dark-force" style="font-size:0px;padding:10px 25px;padding-top:16px;padding-right:0px;padding-bottom:0px;padding-left:0px;word-break:break-word;">
                      <div style="font-family:Inter, ui-sans-serif, sans-serif;font-size:15px;letter-spacing:0px;line-height:23px !important;text-align:left;color:#3C4149;">
                       <span style="line-height: 23px !important; font-size: 15px; font-size: 15px !important; white-space: pre-wrap;">
                        Asks fields can be added to any existing issue template.
                       </span>
                      </div>
                     </td>
                    </tr>
                    <tr>
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                      <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="border-collapse:collapse;border-spacing:0px;">
                       <tbody>
                        <tr>
                         <td style="width:542px;">
                          <img alt="" height="auto" src="https://inboxflows.com/_/image/https%253A%252F%252Fd3b9kr64nievew.cloudfront.net%252Fcmbkwz05i01iv0c0i3geuoglz%252Fcmbkx0oom06s0290inphwkdmb.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZkM2I5a3I2NG5pZSIsInRpbWUiOjE3NDkyMjQ5OTQuNDI1MTU3NX0:1uNZKM:GM0gzwcgMReYVkV20mG2Da6jm5BMfs82lgHEyrmFFJc" style="border:0;border-radius:10px;display:block;outline:none;text-decoration:none;height:auto;width:100%;font-size:13px;" width="542"/>
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                      <div style="font-family:Inter, ui-sans-serif, sans-serif;font-size:21px;letter-spacing:0px;line-height:25px !important;text-align:left;color:#282a30;">
                       <h2 class="dark-force" style="padding: 0; margin: 0; font-weight: 500; font-size: 21px; color: #282a30 !important; line-height: 25px !important; font-size: 21px !important;">
                        <span class="bold" style="font-weight: 600; font-size: 21px; white-space: pre-wrap; line-height: 25px !important; font-size: 21px !important;">
                         Triage routing
                        </span>
                       </h2>
                      </div>
                     </td>
                    </tr>
                    <tr>
                     <td align="left" class="dark-force" style="font-size:0px;padding:10px 25px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;word-break:break-word;">
                      <div style="font-family:Inter, ui-sans-serif, sans-serif;font-size:15px;letter-spacing:0px;line-height:23px !important;text-align:left;color:#3C4149;">
                       <span style="line-height: 23px !important; font-size: 15px; font-size: 15px !important; white-space: pre-wrap;">
                        Automatically route Triage issues to the right team or assignee based on predefined rules. You can create triggers from nearly any combination of parameters including the priority, creator, template, project, due date or SLA status, then choose how the issue should be processed. Use rules to:
                       </span>
                      </div>
                     </td>
                    </tr>
                    <tr>
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                      <div style="font-family:Inter, ui-sans-serif, sans-serif;font-size:14.4px;letter-spacing:0px;line-height:23.04px;text-align:left;color:#3C4149;">
                       <mj-raw>
                        <ul style="list-style-type: disc; text-align: left; padding: 0; margin: 16px 0px 0px 26px;">
                         <li class="outlook-list-fix" style="line-height: 23px !important; font-size: 15px; font-size: 15px !important; margin: 0;" value="1">
                          <span style="line-height: 23px !important; font-size: 15px; font-size: 15px !important; white-space: pre-wrap;">
                           Assign issues to specific members or agents
                          </span>
                         </li>
                        </ul>
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                      </div>
                     </td>
                    </tr>
                    <tr>
                     <td align="left" class="dark-force" style="font-size:0px;padding:0;padding-top:0px;padding-right:0px;padding-left:6px;word-break:break-word;">
                      <div style="font-family:Inter, ui-sans-serif, sans-serif;font-size:14.4px;letter-spacing:0px;line-height:23.04px;text-align:left;color:#3C4149;">
                       <mj-raw>
                        <ul style="list-style-type: disc; text-align: left; padding: 0; margin: 8px 0px 0px 26px;">
                         <li class="outlook-list-fix" style="line-height: 23px !important; font-size: 15px; font-size: 15px !important; margin: 0;" value="2">
                          <span style="line-height: 23px !important; font-size: 15px; font-size: 15px !important; white-space: pre-wrap;">
                           Mark specific issues as high-priority
                          </span>
                         </li>
                        </ul>
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                     </td>
                    </tr>
                    <tr>
                     <td align="left" class="dark-force" style="font-size:0px;padding:0;padding-top:0px;padding-right:0px;padding-left:6px;word-break:break-word;">
                      <div style="font-family:Inter, ui-sans-serif, sans-serif;font-size:14.4px;letter-spacing:0px;line-height:23.04px;text-align:left;color:#3C4149;">
                       <mj-raw>
                        <ul style="list-style-type: disc; text-align: left; padding: 0; margin: 8px 0px 0px 26px;">
                         <li class="outlook-list-fix" style="line-height: 23px !important; font-size: 15px; font-size: 15px !important; margin: 0;" value="3">
                          <span style="line-height: 23px !important; font-size: 15px; font-size: 15px !important; white-space: pre-wrap;">
                           Move issues to their appropriate teams
                          </span>
                         </li>
                        </ul>
                       </mj-raw>
                      </div>
                     </td>
                    </tr>
                    <tr>
                     <td align="left" class="dark-force" style="font-size:0px;padding:10px 25px;padding-top:16px;padding-right:0px;padding-bottom:0px;padding-left:0px;word-break:break-word;">
                      <div style="font-family:Inter, ui-sans-serif, sans-serif;font-size:15px;letter-spacing:0px;line-height:23px !important;text-align:left;color:#3C4149;">
                       <span style="line-height: 23px !important; font-size: 15px; font-size: 15px !important; white-space: pre-wrap;">
                        Configure Triage rules from
                       </span>
                       <span class="italic" style="font-style: italic; font-size: 15px; white-space: pre-wrap; line-height: 23px !important; font-size: 15px !important;">
                        Team settings &gt; Triage.
                       </span>
                      </div>
                     </td>
                    </tr>
                    <tr>
                     <td align="left" class="body-image body-image-mobile-width-544" style="font-size:0px;padding:10px 25px;padding-top:24px;padding-right:0px;padding-bottom:0px;padding-left:0px;word-break:break-word;">
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                       <tbody>
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                         <td style="width:542px;">
                          <a style="text-decoration: none; color: #6666FF;" target="_blank">
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                          </a>
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                        When combined, Asks fields and Triage routing eliminate manual work and help you scale intake workflows. Users fill out what they know and automations send the issue to the right team or assignee.
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                        Asks is available on business and enterprise plans. Triage routing is available on enterprise plans. To try either of these features, start an
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                         ChatGPT Deep Research integration
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                        Access your Linear data in ChatGPT. Ask questions, analyze trends, and get insights across your entire workspace when running deep research queries.
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                        for ChatGPT Plus and Pro subscribers.
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                         Linear MCP server available in Cursor 1.0
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                        Linear now supports Cursor's one-click MCP server installs with OAuth2 based authentication. Install Linear from
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