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<p style="box-sizing: border-box; line-height: inherit; margin: 0; font-size: 16px; mso-line-height-alt: 24px;">
<span style="box-sizing: border-box; word-break: break-word; font-size: 16px;">
Dear Box admin,
<br style="box-sizing: border-box;"/>
<br style="box-sizing: border-box;"/>
</span>
<span style="box-sizing: border-box; word-break: break-word; font-size: 16px;">
We are writing to inform you that Box Sync will reach its end of life (EOL) in
<strong style="box-sizing: border-box;">
December 2026
</strong>
. This decision is part of our ongoing commitment to provide a single, modern desktop experience for all Box users.
<br style="box-sizing: border-box;"/>
<br style="box-sizing: border-box;"/>
<strong style="box-sizing: border-box;">
Why is this happening?
</strong>
<br style="box-sizing: border-box;"/>
Our intent has always been to offer a single desktop app for accessing and working with Box content. For current Sync users, Box Drive now offers a faster, smarter, and more secure way to access your cloud content directly from the desktop—without the overhead of local storage. With recent enhancements such as folder redirection for Windows devices and the Hide/Unhide files and folders capability (
<a rel="noopener" style="box-sizing: border-box; text-decoration: none; color: #0061d5;" target="_blank">
available starting in v2.48
</a>
), Box Drive delivers a feature-rich experience built for collaboration, compliance, and scale.
<br style="box-sizing: border-box;"/>
<br style="box-sizing: border-box;"/>
<strong style="box-sizing: border-box;">
What does this mean for your users?
</strong>
</span>
</p>
<ul style="box-sizing: border-box; line-height: 1.5; mso-line-height-alt: 24px; font-size: 16px;">
<li style="box-sizing: border-box;">
<span style="box-sizing: border-box; word-break: break-word; font-size: 16px;">
If you have users on Box Sync, your users may continue to use Box Sync until December 2026.
</span>
</li>
<li style="box-sizing: border-box;">
After EOL, Box Sync will no longer be supported. Continuing to use it could expose your organization to security vulnerabilities and unresolved bugs.
</li>
</ul>
<p style="box-sizing: border-box; line-height: inherit; margin: 0; mso-line-height-alt: 24px;">
<span style="box-sizing: border-box; word-break: break-word; font-size: 16px;">
<br style="box-sizing: border-box;"/>
<strong style="box-sizing: border-box;">
Action required
</strong>
<br style="box-sizing: border-box;"/>
Please identify users within your organization who currently rely on Box Sync and notify them about the upcoming transition to Box Drive. We strongly recommend migrating all users to Box Drive over the next 12 months to ensure uninterrupted service and support.
<br style="box-sizing: border-box;"/>
<br style="box-sizing: border-box;"/>
<strong style="box-sizing: border-box;">
Resources to support your organization
</strong>
</span>
</p>
<p style="box-sizing: border-box; line-height: inherit; margin: 0; mso-line-height-alt: 24px;">
<span style="box-sizing: border-box; word-break: break-word; font-size: 16px;">
To assist with this migration, we have prepared a comprehensive
<strong style="box-sizing: border-box;">
<a rel="noopener" style="box-sizing: border-box; text-decoration: none; color: #0061d5;" target="_blank">
Box Drive Transition Toolkit
</a>
</strong>
, which includes:
</span>
</p>
<ul style="box-sizing: border-box; line-height: 1.5; mso-line-height-alt: 24px; font-size: 16px;">
<li style="box-sizing: border-box;">
<span style="box-sizing: border-box; word-break: break-word; font-size: 16px;">
<a rel="noopener" style="box-sizing: border-box; text-decoration: none; color: #0061d5;" target="_blank">
Switching from Box Sync to Box Drive support article
</a>
<br style="box-sizing: border-box;"/>
</span>
</li>
<li style="box-sizing: border-box;">
<a rel="noopener" style="box-sizing: border-box; text-decoration: none; color: #0061d5;" target="_blank">
<span style="box-sizing: border-box; word-break: break-word; font-size: 16px;">
Large-scale deployments for Box Drive
</span>
</a>
</li>
<li style="box-sizing: border-box;">
<a rel="noopener" style="box-sizing: border-box; text-decoration: none; color: #0061d5;" target="_blank">
<span style="box-sizing: border-box; word-break: break-word; font-size: 16px;">
An email template for user communication
</span>
</a>
</li>
<li style="box-sizing: border-box;">
<a rel="noopener" style="box-sizing: border-box; text-decoration: none; color: #0061d5;" target="_blank">
<span style="box-sizing: border-box; word-break: break-word; font-size: 16px;">
Frequently Asked Questions
</span>
</a>
</li>
</ul>
<p style="box-sizing: border-box; line-height: inherit; margin: 0; mso-line-height-alt: 24px;">
<span style="box-sizing: border-box; word-break: break-word; font-size: 16px;">
<br style="box-sizing: border-box;"/>
For additional information, please visit the
<a rel="noopener" style="box-sizing: border-box; text-decoration: none; color: #0061d5;" target="_blank">
Box support site
</a>
or contact your Customer Success Manager or Product Support team.
<br style="box-sizing: border-box;"/>
<br style="box-sizing: border-box;"/>
Thank you for your attention and partnership as we work to deliver the best possible experience for your organization.
<br style="box-sizing: border-box;"/>
<br style="box-sizing: border-box;"/>
Sincerely,
<br style="box-sizing: border-box;"/>
The Box team
</span>
<br style="box-sizing: border-box;"/>
<br style="box-sizing: border-box;"/>
</p>
<p style="box-sizing: border-box; line-height: inherit; margin: 0; mso-line-height-alt: 18px;">
</p>
<p style="box-sizing: border-box; line-height: inherit; margin: 0; mso-line-height-alt: 18px;">
</p>
</div>
</div>
</td>
</tr>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
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<td style="box-sizing: border-box;">
<table align="center" bgcolor="#ececec" border="0" cellpadding="0" cellspacing="0" class="row-content stack" role="presentation" style="box-sizing: border-box; mso-table-lspace: 0; mso-table-rspace: 0; background-color: #ececec; color: #000; width: 680px; margin: 0 auto;" width="680">
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<tr style="box-sizing: border-box;">
<td align="left" class="column column-1" style="box-sizing: border-box; mso-table-lspace: 0; mso-table-rspace: 0; font-weight: 400; text-align: left; vertical-align: top;" valign="top" width="100%">
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<div style="box-sizing: border-box; font-family: sans-serif;">
<div class="" style="box-sizing: border-box; font-size: 12px; font-family: Lato,Tahoma,Verdana,Segoe,sans-serif; mso-line-height-alt: 21.6px; color: #555; line-height: 1.8;">
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<span style="box-sizing: border-box; word-break: break-word; font-size: 14px;">
<em style="box-sizing: border-box;">
You are receiving this service notification because you are an administrator or
</em>
</span>
<br style="box-sizing: border-box;"/>
<span style="box-sizing: border-box; word-break: break-word; font-size: 14px;">
<em style="box-sizing: border-box;">
co-administrator for your organization's Box account. Although this service notification is not a marketing or promotional email, you may review your preferences
<a data-attrib-id="link-a5d49846-6bca-48be-ac8d-0811a2b0b37c" rel="noopener" style="box-sizing: border-box; text-decoration: none; color: #0061d5;" target="_blank">
here
</a>
.
</em>
</span>
</p>
</div>
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<p style="box-sizing: border-box; line-height: inherit; margin: 0; font-size: 14px; text-align: center; mso-line-height-alt: 25.2px;">
© 2025 Box | 900 Jefferson Ave, Redwood City, CA 94063
<br style="box-sizing: border-box;"/>
<span style="box-sizing: border-box; word-break: break-word; color: #0061d5;">
<a rel="noopener" style="box-sizing: border-box; text-decoration: none; color: #0061d5;" target="_blank">
About
</a>
·
<a rel="noopener" style="box-sizing: border-box; text-decoration: none; color: #0061d5;" target="_blank">
Privacy Policy
</a>
·
<a rel="noopener" style="box-sizing: border-box; text-decoration: none; color: #0061d5;" target="_blank">
Box University
</a>
·
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Box Community
</a>
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2 days, 3 hours ago - boxteam@customer.box.com
End of Life Announcement for Box Sync
Action required for your Box Sync users Dear Box admin, We are writing to inform you that Box Syn...