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   First impressions and worst impressions
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   Onboarding is an opportunity to build confidence and long lasting success. Here's how not to waste it.
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                          First impressions last
                         </h1>
                         <p style="font-family:'Helvetica Neue', Helvetica, Arial, sans-serif !important; color:#556575 !important; font-style:normal; font-weight:normal; font-size:18px !important; mso-line-height-rule:exactly; line-height:175%; margin-bottom:18px !important">
                          On his way into a first interview with a major bank, my friend somehow pulled a metre-long handle completely off the glass entry door.  His first interaction with his prospective boss was awkwardly handing him a literal piece of the building, like a cat dropping half a dead bird at his feet
                          <span style="font-size: 11px;">
                           <sup>
                            1
                           </sup>
                          </span>
                          .
                         </p>
                         <p style="font-family:'Helvetica Neue', Helvetica, Arial, sans-serif !important; color:#556575 !important; font-style:normal; font-weight:normal; font-size:18px !important; mso-line-height-rule:exactly; line-height:175%; margin-bottom:18px !important">
                          Beginnings are often fraught. First day at a new job, first day at school, even the first time trying to use a new tool for real. You don’t know where to find anything, or the right way to do things, or who you are supposed to talk to.
                         </p>
                         <p style="font-family:'Helvetica Neue', Helvetica, Arial, sans-serif !important; color:#556575 !important; font-style:normal; font-weight:normal; font-size:18px !important; mso-line-height-rule:exactly; line-height:175%; margin-bottom:18px !important">
                          If you want to find the biggest bang-for-your-buck areas to improve in your business, take a look at your onboarding. Onboarding is a time that presents enormous opportunities to create better experiences and more engaged people, whether they are
                          <a data-hs-link-id="0" rel="noopener" style="mso-line-height-rule:exactly; color:#1292ee; text-decoration:none !important" target="_blank">
                           new staff
                          </a>
                          or
                          <a data-hs-link-id="0" rel="noopener" style="mso-line-height-rule:exactly; color:#1292ee; text-decoration:none !important" target="_blank">
                           new customers
                          </a>
                          .
                          <br/>
                          <br/>
                          If those first few days are positive it can create a long-lasting confidence that will see people through the tricky period of not-quite-getting-it.
                          <br/>
                          <br/>
                          What was onboarding like for your current job? Is there anything you wish had had gone differently?
                          <a data-hs-link-id="0" rel="noopener" style="mso-line-height-rule:exactly; color:#1292ee; text-decoration:none !important" target="_blank">
                           Let me know
                          </a>
                          .
                          <br/>
                          <br/>
                         </p>
                         <p style="font-family:'Helvetica Neue', Helvetica, Arial, sans-serif !important; color:#556575 !important; font-style:normal; font-weight:normal; font-size:18px !important; mso-line-height-rule:exactly; line-height:175%; margin-bottom:18px !important">
                          <span style="font-size: 13px;">
                           <sup>
                            1
                           </sup>
                          </span>
                          <em>
                           He did get the job, so maybe try that next time you've got an in-person interview.
                           <br/>
                           <br/>
                          </em>
                         </p>
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                            Mat Patterson
                            <br/>
                            <span style="color: #556575; font-size: 15px; font-style: italic; font-weight: 400;">
                             Help Scout
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                          A Detailed Guide to Remote Employee Onboarding [+Checklist]
                         </h1>
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                          Hiring is exhausting, costly, and vital. Make the most of that effort by giving your new team members the strongest starting point possible.
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                               Learn More
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                        5 People You Need On Your Customer Support Team
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                        Made by hand in over 75 cities around the world.
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