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   3.8.23 Email 1
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   Find out how to deliver optimized support in 2023
  </div>
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   ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌
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                     Hi Ui,
                    </p>
                    <p style="margin: 0 0; mso-line-height-alt: 18px;">
                    </p>
                    <p style="margin: 0 0; mso-line-height-alt: 18px;">
                     <strong>
                      83%
                     </strong>
                     of customer support teams have seen an
                     <strong>
                      increase in the expectations customers have of their support experiences
                     </strong>
                     —that’s up from
                     <strong>
                      75%
                     </strong>
                     last year.
                    </p>
                    <p style="margin: 0 0; mso-line-height-alt: 18px;">
                     <br/>
                     It’s clear that delivering a superb customer experience is business-critical in 2023. And according to
                     <strong>
                      <a rel="noopener" style="color: rgb(0, 87, 255); text-decoration: underline;" target="_blank">
                       our recent survey
                      </a>
                      ,
                     </strong>
                     these are the top ways support leaders plan to meet increasing demands this year:
                    </p>
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                    <p style="margin: 0 0; mso-line-height-alt: 18px;">
                     To see more of what 1700+ global support leaders are planning for 2023, check out this year’s
                     <strong>
                      <a rel="noopener" style="color: rgb(0, 87, 255); text-decoration: underline;" target="_blank">
                       Customer Service Trends Report
                      </a>
                     </strong>
                     .
                    </p>
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                </td>
               </tr>
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"https://em.intercom.com/MjU4LUNMVy0zNDQAAAGKZjF_SJS33VnAvgPLTexKs-OlEaLhP-kOhlUtaHrPVHLxwpy_rBhpo1xzJEV43hMbPSx-hUfKRlojLcw=" fillcolor="#081C34" arcsize="8%" style="v-text-anchor:middle;width:150.75pt;height:29.25pt;" stroke="f" 
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                   <strong>
                    Download the report
                    <br/>
                   </strong>
                  </a>
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                   Download the report [[https://intercom.com/resources/guides/customer-service-trends-2023?utm_source=ii-email&amp;utm_medium=email&amp;utm_campaign=20230201_all_wc_all_global_gl_all_support_all_cst23_globaltrendsreport2023&amp;utm_content=highlight]]
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                     Cheers,
                    </p>
                    <p style="margin: 0 0; mso-line-height-alt: 18px;">
                     <br/>
                     Declan Ivory
                    </p>
                    <p style="margin: 0 0; mso-line-height-alt: 18px;">
                     VP, Customer Support
                    </p>
                    <p style="margin: 0 0; mso-line-height-alt: 18px;">
                     Intercom
                    </p>
                   </div>
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                     © 2023  •  Intercom  •  55 2nd St  •  San Francisco  •  CA  •  94105
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