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   Winning strategies for scaling support—and fast
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    <p>
     Hi there,
    </p>
    <p>
     When Guru saw a
     <strong>
      179% increase
     </strong>
     in inbound conversations after releasing their new trial product, they scaled their support strategy
     <strong>
      without missing a beat.
     </strong>
    </p>
    <p>
     We talked with Guru’s Technical Support Manager, June Zhang, and Chief Customer Officer, Anne Raimondi, about how they managed the uptick in queries with ease using Intercom.
    </p>
    <p>
     Check out their
     <a>
      customer story
     </a>
     to learn how Guru:
    </p>
    <ul>
     <li>
      <strong>
       Streamlines new conversations
      </strong>
      to the right team using Custom Bots
     </li>
     <li>
      <strong>
       Updates users in real-time
      </strong>
      with proactive Outbound Messaging
     </li>
     <li>
      Maintains a
      <strong>
       95% CSAT score
      </strong>
      —and why that’s part of their overall growth strategy
     </li>
    </ul>
    <p>
     <a>
      Read the article
     </a>
    </p>
    <p>
     Best,
    </p>
    <div>
     Marcio Arnecke
    </div>
    <div>
     VP, Global Generation
    </div>
    <p>
     P.S. Check out
     <a target="_blank">
      this three-minute demo
     </a>
     to learn how Intercom can make scaling your support strategy a breeze.
    </p>
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