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   Is your customer service team an attack vector?
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   It is possible to  maintain both customer service quality and information security....here are some ways to get it done.
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                         Keep it secret, keep it safe!
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                       <p style="margin-bottom: 1em; margin: 0 !important; padding: 0 !important;">
                        Our endless industry celebration of “going above and beyond” and “doing what it takes for the customer” creates a powerful incentive to bend the rules in the name of a better customer experience.
                        <br/>
                        <br/>
                        Often that is a good thing...but not for information security. Customer service teams are the most common point of entry for security breaches because of the combination of high level access, empathy, and the desire to be helpful.
                        <br/>
                        <br/>
                        In our latest article,
                        <a data-hs-link-id="1" rel="noopener" target="_blank">
                         10 Ways to Improve Your Customer Service Security
                        </a>
                        we discuss some ways to reduce the risk.
                        <br/>
                        <br/>
                        While bad actors are intentional and direct in their attacks on support teams, actual customers can sometimes be frustratingly unclear. I’ve made a short video on
                        <a data-hs-link-id="0" rel="noopener" target="_blank">
                         vague customer requests, and how to handle them
                        </a>
                        .
                       </p>
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                       </p>
                       <p style="margin-bottom: 1em; margin: 0 !important; padding: 0 !important;">
                        Ideally we would get customers the information they need before they even need to ask. One way to do that is with Help Scout’s proactive
                        <a data-hs-link-id="0" rel="noopener" target="_blank">
                         Messages, newly enhanced and updated
                        </a>
                        . Check it out!
                       </p>
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                            Mat Patterson
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                            Help Scout
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                     10 Ways to Improve Your Customer Service Security
                    </span>
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