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                   <p style="margin:0;margin-bottom:16px">
                    <br/>
                    Hi James,
                    <br/>
                   </p>
                   <p style="margin:0;margin-bottom:16px">
                    Earlier this month, I spoke at a conference about something we think about a lot: how to keep moving fast, even a decade in. Speed isn’t just about writing more code or launching more features. It’s about building the kind of architecture, teams, and habits that make progress feel natural.
                   </p>
                   <p style="margin:0;margin-bottom:16px">
                    For us, that comes down to three things: designing architecture that scales better than headcount, putting experts in charge of experts, and protecting momentum because it motivates internal teams and delights customers.
                   </p>
                   <p style="margin:0;margin-bottom:16px">
                    This month’s updates include major improvements to analytics and smaller quality of life upgrades. We’re continuing to ship quickly, thoughtfully, and with momentum.
                   </p>
                   <p style="margin:0">
                    Nick Franklin
                    <br/>
                    Founder &amp; CEO
                   </p>
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                     <img alt="freemium and free trial tracking" height="auto" src="https://inboxflows.com/_/image/https%253A%252F%252Fuserimg-assets-eu.customeriomail.com%252Fimages%252Fclient-env-125412%252F1756917610787_freemium_and_free_trial_%25281%2529_01K4876EGF2P5N31AZ6T0BM43G.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZ1c2VyaW1nLWFzcyIsInRpbWUiOjE3NjE4MTY1NzIuNjM5ODE5MX0:1vEOyK:GavZ73SgGK35dQoCGmR1zXnE4HWyIQkStcX31bzYw4M" style="display:block;height:auto;border:0;width:100%" title="freemium and free trial tracking" width="570"/>
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                   <div class="" style="font-size:12px;font-family:Open Sans,Helvetica Neue,Helvetica,Arial,sans-serif;mso-line-height-alt:21.6px;color:#000;line-height:1.8">
                    <p style="margin:0;mso-line-height-alt:36px">
                     <span style="word-break: break-word; font-size: 20px;">
                      <strong>
                       Better freemium and free trial tracking
                      </strong>
                     </span>
                    </p>
                    <p style="margin:0;mso-line-height-alt:25.2px">
                     <span style="word-break: break-word; font-size: 14px;">
                      We’ve expanded support in ChartMogul for free trials and freemium subscriptions. You can now see how trials convert by plan, track free-to-paid and paid-to-free movements, and analyze the full subscriber lifecycle with four new charts. Free trials and free subscriptions now appear in the subscriptions table on customer profiles, with clear statuses like active, expired, and cancelled.
                     </span>
                    </p>
                    <p style="margin:0;mso-line-height-alt:21.6px">
                    </p>
                    <p style="margin:0;mso-line-height-alt:25.2px">
                     <span style="word-break: break-word; font-size: 14px;">
                      <a rel="noopener" style="text-decoration: underline; color: #0000FF;" target="_blank">
                       Read more
                      </a>
                      →
                     </span>
                    </p>
                   </div>
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                </tr>
               </tbody>
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                    <p style="margin:0;font-size:14px;mso-line-height-alt:36px">
                     <span style="word-break: break-word; font-size: 20px;">
                      <strong>
                       New CRM-only user role
                      </strong>
                     </span>
                    </p>
                    <p style="margin:0;font-size:14px;mso-line-height-alt:25.2px">
                     You can now give teammates access to ChartMogul CRM without exposing subscription analytics. CRM-only users can manage sales activities, update customers, opportunities, and tasks, and customize their own accounts but can’t export data or view analytics reports. It’s a simple way to keep your GTM workflows moving while protecting sensitive information.
                    </p>
                    <p style="margin:0;font-size:14px;mso-line-height-alt:21.6px">
                    </p>
                    <p style="margin:0;font-size:14px;mso-line-height-alt:25.2px">
                     <a class="" rel="noopener" style="text-decoration: underline; color: #0000FF;" target="_blank">
                      Add a user here
                     </a>
                     <a rel="noopener" style="text-decoration: underline; color: #0000FF;" target="_blank">
                     </a>
                     <a rel="noopener" style="text-decoration: underline; color: #0000FF;" target="_blank">
                     </a>
                     →
                    </p>
                   </div>
                  </div>
                 </td>
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               </tbody>
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                     <img alt="exclude customers from metrics" height="auto" src="https://inboxflows.com/_/image/https%253A%252F%252Fuserimg-assets-eu.customeriomail.com%252Fimages%252Fclient-env-125412%252F1761648267084_exclude_customers_imported_from_billing_system_01K8N6PM1F0GNZNGT1EAVXDAF1.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZ1c2VyaW1nLWFzcyIsInRpbWUiOjE3NjE4MTY1NzIuNjQwMDQxfQ:1vEOyK:LxQYCv_S_EXJgVlDaTycZ-DylvPsfgvD_XCgm30wreM" style="display:block;height:auto;border:0;width:100%" title="exclude customers from metrics" width="570"/>
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                    <p style="margin:0;font-size:14px;mso-line-height-alt:25.2px">
                     <strong>
                      <span style="word-break: break-word; font-size: 20px;">
                       Exclude specific customers from your metrics
                      </span>
                     </strong>
                    </p>
                    <p style="margin:0;mso-line-height-alt:25.2px">
                     <span style="word-break: break-word; font-size: 14px;">
                      You can now easily exclude specific customers from your reports and metrics without deleting them from your billing system. This is especially useful for test accounts, billing errors, or cases where you don’t want certain customers to appear in analytics or customer lists. You can exclude or include them directly from the Sources table or the Customers page, keeping your data clean and accurate.
                     </span>
                    </p>
                    <p style="margin:0;mso-line-height-alt:21.6px">
                    </p>
                    <p style="margin:0;mso-line-height-alt:25.2px">
                     <span style="word-break: break-word; font-size: 14px;">
                      <a class="" rel="noopener" style="text-decoration: underline; color: #0000FF;" target="_blank">
                       Read the developer docs
                      </a>
                      →
                     </span>
                    </p>
                   </div>
                  </div>
                 </td>
                </tr>
               </tbody>
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                   <div style="max-width:570px">
                    <a target="_blank">
                     <img alt="automate opportunities" height="auto" src="https://inboxflows.com/_/image/https%253A%252F%252Fuserimg-assets-eu.customeriomail.com%252Fimages%252Fclient-env-125412%252F1761739568795_opportunity_using_automation_01K8QXRXW2P0BYA7F5JKQB9QBS.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZ1c2VyaW1nLWFzcyIsInRpbWUiOjE3NjE4MTY1NzIuNjQwMTQzNH0:1vEOyK:k1I5Cxwl1QE8J3_krNP9wEPpi4l9MXFJrguGOBjtNF8" style="display:block;height:auto;border:0;width:100%" title="automate opportunities" width="570"/>
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              <table border="0" cellpadding="0" cellspacing="0" class="text_block block-10" role="presentation" style="mso-table-lspace:0;mso-table-rspace:0;word-break:break-word" width="100%">
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                 <td class="pad" style="padding-bottom:20px;padding-left:20px;padding-right:15px;padding-top:20px">
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                   <div class="" style="font-size:12px;font-family:Open Sans,Helvetica Neue,Helvetica,Arial,sans-serif;mso-line-height-alt:21.6px;color:#000;line-height:1.8">
                    <p style="margin:0;font-size:14px;mso-line-height-alt:25.2px">
                     <strong>
                      <span style="word-break: break-word; font-size: 20px;">
                       Automate opportunities
                      </span>
                     </strong>
                    </p>
                    <p style="margin:0;font-size:14px;mso-line-height-alt:25.2px">
                     <span style="word-break: break-word; font-size: 14px;">
                      You can now create opportunities automatically when certain conditions are met, like when a value changes or a renewal is upcoming. Simply set your triggers and ChartMogul will handle the rest, assigning opportunities to the right owner and pipeline so nothing slips through.
                     </span>
                    </p>
                    <p style="margin:0;font-size:14px;mso-line-height-alt:21.6px">
                    </p>
                    <p style="margin:0;font-size:14px;mso-line-height-alt:25.2px">
                     <span style="word-break: break-word; font-size: 14px;">
                      Very soon, you'll also be able to update opportunities via Automations. For example, when a customer churns, ChartMogul can close related opportunities, and when they start paying, it can mark them as won.
                     </span>
                    </p>
                    <p style="margin:0;font-size:14px;mso-line-height-alt:21.6px">
                    </p>
                    <p style="margin:0;font-size:14px;mso-line-height-alt:25.2px">
                     <span style="word-break: break-word; font-size: 14px;">
                      <a class="" rel="noopener" style="text-decoration: underline; color: #0000FF;" target="_blank">
                       See what's possible with Automations
                      </a>
                      <a class="" rel="noopener" style="text-decoration: underline; color: #0000FF;" target="_blank">
                      </a>
                      <a class="" rel="noopener" style="text-decoration: underline; color: #0000FF;" target="_blank">
                      </a>
                      →
                     </span>
                    </p>
                   </div>
                  </div>
                 </td>
                </tr>
               </tbody>
              </table>
              <table border="0" cellpadding="10" cellspacing="0" class="divider_block block-11" role="presentation" style="mso-table-lspace:0;mso-table-rspace:0" width="100%">
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                   </table>
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                    <img alt="" height="auto" src="https://inboxflows.com/_/image/https%253A%252F%252Fuserimg-assets-eu.customeriomail.com%252Fimages%252Fclient-env-125412%252F1731548027579_Coming%2520soon_01JCM4W7A7S507YEYK0V9345R1.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZ1c2VyaW1nLWFzcyIsInRpbWUiOjE3NjE4MTY1NzIuNjQwMjkzNH0:1vEOyK:SCpAp82X2A7m3ewcQnNfklYIFaCmgGCnIkaoybVxkCA" style="display:block;height:auto;border:0;width:100%" title="" width="171"/>
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                    <img alt="@mentions in notes and call logs" height="auto" src="https://inboxflows.com/_/image/https%253A%252F%252Fuserimg-assets-eu.customeriomail.com%252Fimages%252Fclient-env-125412%252F1761648265633_%2540mention_01K8N6PJM2FDK7R9JZ8MNCF5B4.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZ1c2VyaW1nLWFzcyIsInRpbWUiOjE3NjE4MTY1NzIuNjQwNDI3Nn0:1vEOyK:x2X730b4NuNmjNKRv8_id4vue9uIgjHjuX7S_LzO4YE" style="display:block;height:auto;border:0;width:100%" title="@mentions in notes and call logs" width="570"/>
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                 <td class="pad" style="padding-bottom:25px;padding-left:20px;padding-right:15px;padding-top:10px">
                  <div style="font-family:sans-serif">
                   <div class="" style="font-size:12px;font-family:Open Sans,Helvetica Neue,Helvetica,Arial,sans-serif;mso-line-height-alt:21.6px;color:#000;line-height:1.8">
                    <p style="margin:0;mso-line-height-alt:21.6px">
                     COMING SOON
                    </p>
                    <p style="margin:0;mso-line-height-alt:36px">
                     <span style="word-break: break-word; font-size: 20px;">
                      <strong>
                       @mentions in Notes and Call Logs
                      </strong>
                     </span>
                    </p>
                    <p style="margin:0;mso-line-height-alt:25.2px">
                     <span style="word-break: break-word; font-size: 14px;">
                      Soon you’ll be able to mention teammates right inside notes and call logs to bring them into the conversation instantly. When someone’s mentioned, they’ll get an email with a direct link to that note, making it easy to jump straight to the right context.
                     </span>
                    </p>
                   </div>
                  </div>
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               </tbody>
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              <table border="0" cellpadding="0" cellspacing="0" class="image_block block-15" role="presentation" style="mso-table-lspace:0;mso-table-rspace:0" width="100%">
               <tbody>
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                 <td class="pad" style="width:100%">
                  <div align="center" class="alignment">
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                    <img alt="seamless account switching" height="auto" src="https://inboxflows.com/_/image/https%253A%252F%252Fuserimg-assets-eu.customeriomail.com%252Fimages%252Fclient-env-125412%252F1761648264880_multi_account_01K8N6PHWNYEKC6FBR73MXMV09.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZ1c2VyaW1nLWFzcyIsInRpbWUiOjE3NjE4MTY1NzIuNjQwNTM4NX0:1vEOyK:8IIfeqX23SNvYO029qCra3ip-S1QwrTyBJ_QgY5pIw4" style="display:block;height:auto;border:0;width:100%" title="seamless account switching" width="570"/>
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                </tr>
               </tbody>
              </table>
              <table border="0" cellpadding="0" cellspacing="0" class="text_block block-16" role="presentation" style="mso-table-lspace:0;mso-table-rspace:0;word-break:break-word" width="100%">
               <tbody>
                <tr>
                 <td class="pad" style="padding-bottom:25px;padding-left:20px;padding-right:15px;padding-top:10px">
                  <div style="font-family:sans-serif">
                   <div class="" style="font-size:12px;font-family:Open Sans,Helvetica Neue,Helvetica,Arial,sans-serif;mso-line-height-alt:21.6px;color:#000;line-height:1.8">
                    <p style="margin:0;font-size:14px;mso-line-height-alt:21.6px">
                     <span style="word-break: break-word; font-size: 12px;">
                      COMING SOON
                     </span>
                    </p>
                    <p style="margin:0;font-size:14px;mso-line-height-alt:36px">
                     <span style="word-break: break-word; font-size: 20px;">
                      <strong>
                       Seamless account switching
                      </strong>
                     </span>
                    </p>
                    <p style="margin:0;font-size:14px;mso-line-height-alt:25.2px">
                     If you are a user in more than one ChartMogul account, switching between them is about to get a whole lot easier. Soon you’ll be able to move between accounts in a single session without logging in and out. Whether you’re testing in a sandbox, tracking multiple SaaS businesses, or reviewing portfolio companies’ progress, you’ll stay in flow and save time.
                    </p>
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                  </div>
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               </tbody>
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              <table border="0" cellpadding="0" cellspacing="0" class="image_block block-17" role="presentation" style="mso-table-lspace:0;mso-table-rspace:0" width="100%">
               <tbody>
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                 <td class="pad" style="width:100%">
                  <div align="center" class="alignment">
                   <div style="max-width:570px">
                    <img alt="simpler manual subscriptions and invoices" height="auto" src="https://inboxflows.com/_/image/https%253A%252F%252Fuserimg-assets-eu.customeriomail.com%252Fimages%252Fclient-env-125412%252F1761648266394_edit_invoice_01K8N6PKBV133EWB5YTB1NJC9Z.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZ1c2VyaW1nLWFzcyIsInRpbWUiOjE3NjE4MTY1NzIuNjQwNjM1NX0:1vEOyK:l2RLwG437QD-bSHz-VFp9D1kPBLl8GiUJfnLis4JHGs" style="display:block;height:auto;border:0;width:100%" title="simpler manual subscriptions and invoices" width="570"/>
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              <table border="0" cellpadding="0" cellspacing="0" class="text_block block-18" role="presentation" style="mso-table-lspace:0;mso-table-rspace:0;word-break:break-word" width="100%">
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                 <td class="pad" style="padding-bottom:20px;padding-left:20px;padding-right:15px;padding-top:10px">
                  <div style="font-family:sans-serif">
                   <div class="" style="font-size:12px;font-family:Open Sans,Helvetica Neue,Helvetica,Arial,sans-serif;mso-line-height-alt:21.6px;color:#000;line-height:1.8">
                    <p style="margin:0;font-size:14px;mso-line-height-alt:21.6px">
                     <span style="word-break: break-word; font-size: 12px;">
                      COMING SOON
                     </span>
                    </p>
                    <p style="margin:0;font-size:14px;mso-line-height-alt:25.2px">
                     <strong>
                      <span style="word-break: break-word; font-size: 20px;">
                       Simpler manual subscriptions and invoices
                      </span>
                     </strong>
                    </p>
                    <p style="margin:0;font-size:14px;mso-line-height-alt:25.2px">
                     Adding invoices by hand? A new modal will soon let you create manual subscriptions or complete invoices with line items and payments from one place. No more switching between tabs or piecing together transactions. Just a faster, clearer way to record customer billing activity.
                    </p>
                   </div>
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              <table border="0" cellpadding="0" cellspacing="0" class="image_block block-19" role="presentation" style="mso-table-lspace:0;mso-table-rspace:0" width="100%">
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                    <img alt="IMPAP email integration" height="auto" src="https://inboxflows.com/_/image/https%253A%252F%252Fuserimg-assets-eu.customeriomail.com%252Fimages%252Fclient-env-125412%252F1761739311472_IMAP_01K8QXH2JMKXV7ZTKMV77VYCWR.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZ1c2VyaW1nLWFzcyIsInRpbWUiOjE3NjE4MTY1NzIuNjQwNzMxM30:1vEOyK:DipKViIn796Un7ZGNbTIeWLLeVG44Papu_rxbxUOG08" style="display:block;height:auto;border:0;width:100%" title="IMPAP email integration" width="570"/>
                   </div>
                  </div>
                 </td>
                </tr>
               </tbody>
              </table>
              <table border="0" cellpadding="0" cellspacing="0" class="text_block block-20" role="presentation" style="mso-table-lspace:0;mso-table-rspace:0;word-break:break-word" width="100%">
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                <tr>
                 <td class="pad" style="padding-bottom:25px;padding-left:20px;padding-right:15px;padding-top:10px">
                  <div style="font-family:sans-serif">
                   <div class="" style="font-size:12px;font-family:Open Sans,Helvetica Neue,Helvetica,Arial,sans-serif;mso-line-height-alt:21.6px;color:#000;line-height:1.8">
                    <p style="margin:0;font-size:14px;mso-line-height-alt:21.6px">
                     <span style="word-break: break-word; font-size: 12px;">
                      COMING SOON
                     </span>
                    </p>
                    <p style="margin:0;font-size:14px;mso-line-height-alt:36px">
                     <span style="word-break: break-word; font-size: 20px;">
                      <strong>
                       IMAP email integration
                      </strong>
                     </span>
                    </p>
                    <p style="margin:0;font-size:14px;mso-line-height-alt:25.2px">
                     Soon you’ll be able to connect any email provider to ChartMogul CRM using IMAP. Add your IMAP and SMTP details to sync messages and send emails directly from ChartMogul. It’s a flexible way to bring your inbox into CRM, even if you’re not using Google or Microsoft.
                    </p>
                   </div>
                  </div>
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                </tr>
               </tbody>
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              <table border="0" cellpadding="10" cellspacing="0" class="divider_block block-21" role="presentation" style="mso-table-lspace:0;mso-table-rspace:0" width="100%">
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