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   SLAs, team performance, tags…measure it all in Front!
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   In Front Analytics, you can find out how often your team is hitting SLAs and more in 6 fresh, easy-to-read dashboards.
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                  Hi Sarah,
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                   <div style="mso-line-height-rule:exactly; line-height:150%">
                    Do you know how often your team is hitting service level agreement goals? Or which customers you’re emailing most often? How about which teammates are carrying the biggest workloads?
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                    In Front Analytics, you can find out all this information and more in 6 fresh, easy-to-read dashboards:
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                   <ul style="mso-line-height-rule:exactly; line-height:150%">
                    <li style="mso-line-height-rule:exactly">
                     <strong>
                      Overview
                     </strong>
                     is the homepage for Analytics with a summary of the most important metrics.
                    </li>
                    <li style="mso-line-height-rule:exactly">
                     <strong>
                      Team Performance
                     </strong>
                     provides insights into team efficiency overall, and individual team member performance.
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                     <strong>
                      Conversations
                     </strong>
                     gives visibility into the status and movement of conversations over time.
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                    <li style="mso-line-height-rule:exactly">
                     <strong>
                      Tags
                     </strong>
                     helps you understand the types of conversations the team is having and/or operational processes involving tags.
                    </li>
                    <li style="mso-line-height-rule:exactly">
                     <strong>
                      SLAs
                     </strong>
                     gives insight into whether your team is hitting or missing their Service Level Agreement (SLA) goals.
                    </li>
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                     <strong>
                      Customer Experience
                     </strong>
                     provides a summary of volume and metrics by contact.
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                    Take a peek at the insights you could have at your fingertips below:
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                   Ready to check out Analytics and start improving your customer experience?
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                    Head over here to get started with Front
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                   !
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                   Best,
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                   The Front Team
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                 Frontapp, Inc., 1455 Market Street, 19th Floor, San Francisco, CA 94103
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