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The "single source of truth" data myth 🫣
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And why your goal should be an "agreed source of truth" instead.
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<p style="line-height:175%">
Hiya, there!
</p>
<p style="line-height:175%">
</p>
<p style="line-height:175%">
It's Andrea here!
<br/>
<br/>
</p>
<p style="line-height:175%">
I came across a Reddit post that hits on a frustration that every SaaS founder has dealt with: conflicting numbers across every dashboard you open.
</p>
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</div>
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<a data-hs-link-id="0" data-hs-link-id-v2="EUKoS52G" style="color:#00a4bd" target="_blank">
<img align="middle" alt="Conflicting data sources Reddit Post" src="https://inboxflows.com/_/image/https%253A%252F%252Fbaremetrics.com%252Fhs-fs%252Fhubfs%252FScreenshot%25202025-12-11%2520at%252011.46.45%2520AM.png%253Fwidth%253D1120%2526upscale%253Dtrue%2526name%253DScreenshot%25202025-12-11%2520at%252011.46.45%2520AM.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZiYXJlbWV0cmljcyIsInRpbWUiOjE3NjU5MTAwMDkuMjc0ODU5N30:1vVZrV:fCXSYClEhbKxhPKQU3fLwMI_LXfT7y0P9PcCHdGIORY" style="outline:none; text-decoration:none; border:none; max-width:100%; font-size:16px" width="560"/>
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<p align="center" style="line-height:175%; text-align:center">
<em>
The Reddit post in question
</em>
</p>
</div>
</div>
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<div class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text" id="hs_cos_wrapper_module_17637604647183_" style="color: inherit; font-size: inherit; line-height: inherit;">
<p style="line-height:175%">
If you've ever stared at conflicting dashboards wondering if you're losing your mind, you're not. Luke, CEO at Baremetrics, and I talked through why this happens so often, and what to do about it in this newsletter.
</p>
<p style="line-height:175%">
<br/>
Here's what we're covering:
</p>
<ul style="line-height:175%">
<li>
Why there's no "correct" number (and why that's actually okay)
</li>
<li>
The myth of the "single source of truth"
</li>
<li>
How Baremetrics thinks differently about metrics (and why it matters)
</li>
</ul>
<p style="line-height:175%">
Grab your coffee and let's dive in. ☕
</p>
</div>
</div>
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<p align="center" style="line-height:175%; text-align:center">
<em>
Was this email forwarded to you?
</em>
</p>
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<strong style="color:#ffffff;font-weight:normal;text-decoration:none;font-style:normal;">
Subscribe Here
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<td class="hs_padded" style="font-family:Lato, Tahoma, sans-serif; font-size:15px; color:#23496d; word-break:break-word; padding:10px 20px">
<div class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" data-hs-cos-general-type="widget" data-hs-cos-type="module" id="hs_cos_wrapper_module_17562286232402" style="color: inherit; font-size: inherit; line-height: inherit;">
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<h1 style="margin:0; line-height:175%; font-size:24px">
There's no standard for SaaS metrics
</h1>
<p style="line-height:175%">
For all the hate that accountants get about all the nitty gritty that goes into maintaining your books, at least there is a standardized way in which to account for those numbers, i.e.
<span style="font-weight: bold;">
GAAP principles
</span>
.
</p>
<p style="line-height:175%">
</p>
<p style="line-height:175%">
Everyone agrees on what a liability is, what an asset is, how to reconcile books. There's a rulebook.
</p>
<p style="line-height:175%">
<br/>
In SaaS metrics? There is no rulebook.
</p>
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<img align="middle" alt="Stripe Reddit Chats Newsletter Screencap" src="https://inboxflows.com/_/image/https%253A%252F%252Fbaremetrics.com%252Fhs-fs%252Fhubfs%252FStripe%2520Reddit%2520Chats%2520Newsletter%2520Screencap.png%253Fwidth%253D1120%2526upscale%253Dtrue%2526name%253DStripe%2520Reddit%2520Chats%2520Newsletter%2520Screencap.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZiYXJlbWV0cmljcyIsInRpbWUiOjE3NjU5MTAwMDkuMjc1MDA3Mn0:1vVZrV:o0ZtnytNbEgLrX6Ea5LXstj2VcV7UBo496uVfEUYymE" style="outline:none; text-decoration:none; max-width:100%; font-size:16px" width="560"/>
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<div class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text" id="hs_cos_wrapper_module_17563100520723_" style="color: inherit; font-size: inherit; line-height: inherit;">
<p style="line-height:175%">
Luke's example as we were chatting about this really drove this home:
</p>
</div>
</div>
</td>
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<blockquote style="line-height:175%">
<p style="line-height:175%">
<em>
"Even Stripe, literally the leader in SaaS billing, has
<span style="font-weight: bold;">
three different ways
</span>
of calculating MRR depending on how you look at it inside their own platform."
</em>
</p>
</blockquote>
</div>
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<div class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text" id="hs_cos_wrapper_module_17484506070083_" style="color: inherit; font-size: inherit; line-height: inherit;">
<h2 style="margin:0; line-height:175%; font-size:22px">
Why your numbers differ
</h2>
<p style="line-height:175%">
The difference between numbers comes down to interpretation of what you want that data to be aligned with, whether that is customers, revenue, subscriptions, products, plans, etc.
</p>
<p style="line-height:175%">
</p>
<h3 style="font-size:17px; margin:0; line-height:175%">
What this means for you
</h3>
<p style="line-height:175%">
This isn't about finding the "real" number. Because here's what Luke kept emphasizing: There might not be one "real" number. There are just different ways of measuring the same thing, each optimized for different insights.
</p>
<p style="line-height:175%">
</p>
<p style="line-height:175%">
<em>
The question isn't "which number is correct?" It's "which number helps us make better decisions?"
</em>
</p>
</div>
</div>
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<div class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text" id="hs_cos_wrapper_module_17562301209853_" style="color: inherit; font-size: inherit; line-height: inherit;">
<h1 style="margin:0; line-height:175%; font-size:24px">
Stop chasing a "single source of truth"
</h1>
<p style="line-height:175%">
Everyone obsesses over getting a "single source of truth", aka that one perfect, unified dashboard where all the numbers finally match. It's the promised land of data analytics.
</p>
<p style="line-height:175%">
</p>
<p style="line-height:175%">
Companies spend months (years?) trying to build it.
</p>
<p style="line-height:175%">
</p>
<p style="line-height:175%">
Our CEO's advice? Stop. Instead,
<span style="font-weight: bold;">
build an agreed source of truth
</span>
.
</p>
<p style="line-height:175%">
</p>
<p style="line-height:175%">
Here's the difference:
</p>
<ul style="line-height:175%">
<li>
A
<span style="font-weight: bold;">
single source of truth
</span>
assumes there's one correct answer hiding somewhere in your systems. If you could just consolidate everything perfectly, you'd find it.
</li>
<li>
An
<span style="font-weight: bold;">
agreed source of truth
</span>
acknowledges that multiple interpretations exist, and what matters is that everyone's making decisions based on the same one.
</li>
</ul>
<p style="line-height:175%">
In other words: You're not looking at the data. You're looking at the insight beyond it.
</p>
</div>
</div>
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<h1 style="margin:0; line-height:175%; font-size:24px">
How we think about SaaS metrics at Baremetrics
</h1>
<p style="line-height:175%">
Since we're chatting about this, Luke explained our philosophy at Baremetrics and I think it's a really good example of how different approaches can both be valid depending on what you're optimizing for.
</p>
<p style="line-height:175%">
</p>
<p style="line-height:175%">
To put it simply, Baremetrics only counts revenue
<span style="font-weight: bold;">
when cash actually moves
</span>
.
<br/>
<br/>
</p>
<p style="line-height:175%">
What does that look like in practice? Let's go through some scenarios to find out.
</p>
<p style="line-height:175%">
</p>
<p style="line-height:175%">
<span style="font-weight: bold;">
Scenario 1: The subscription that hasn't paid yet
</span>
</p>
<p style="line-height:175%">
Someone signs up for your $100/month product. Yay!
</p>
<ul style="line-height:175%">
<li>
<span style="font-weight: bold;">
Stripe says
</span>
: "Congrats, you have $100 in MRR!" (because there's an active subscription)
</li>
<li>
<span style="font-weight: bold;">
Baremetrics says
</span>
: "Cool, but they haven't paid yet." That $100 doesn't hit your MRR until the actual payment processes.
</li>
</ul>
<p style="line-height:175%">
<span style="font-weight: bold;">
Scenario 2: The Black Friday discount
</span>
<br/>
You run a 50% off promotion. Someone signs up for your $100 subscription but only pays $50.
</p>
<ul style="line-height:175%">
<li>
<strong>
Stripe shows
</strong>
: $100 MRR (the subscription value)
</li>
<li>
<strong>
Baremetrics shows
</strong>
: $50 MRR (what actually landed in your bank)
</li>
</ul>
<p style="line-height:175%">
</p>
<h3 style="font-size:17px; margin:0; line-height:175%">
Why the difference matters
</h3>
<p style="line-height:175%">
Neither approach is wrong. They're just measuring different things.
</p>
<p style="line-height:175%">
</p>
<p style="line-height:175%">
Stripe optimizes for showing
<span style="font-weight: bold;">
subscription growth
</span>
and
<span style="font-weight: bold;">
product adoption
</span>
. If you're tracking how many people are signing up and committing to your product, their method makes sense.
</p>
<p style="line-height:175%">
</p>
<p style="line-height:175%">
Baremetrics optimizes for
<span style="font-weight: bold;">
showing real revenue you can use to run your business
</span>
. If you're trying to forecast runway or understand actual cash flow, our method gives you a more realistic picture.
</p>
</div>
</div>
</td>
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<img align="middle" alt="Baremetrics MRR Monthly Growth Graph" src="https://inboxflows.com/_/image/https%253A%252F%252Fbaremetrics.com%252Fhs-fs%252Fhubfs%252FScreenshot%25202025-12-11%2520at%25208.04.16%2520PM.png%253Fwidth%253D1120%2526upscale%253Dtrue%2526name%253DScreenshot%25202025-12-11%2520at%25208.04.16%2520PM.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZiYXJlbWV0cmljcyIsInRpbWUiOjE3NjU5MTAwMDkuMjc1MTM3fQ:1vVZrV:JU-tz8ZwZIjKG0oplOsQ_OoqDQ7gCp0a_Oalcj1eiuY" style="outline:none; text-decoration:none; max-width:100%; font-size:16px" width="560"/>
</td>
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</div>
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<tbody>
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<p align="center" style="line-height:175%; text-align:center">
<em>
An example of an MRR monthly graph in Baremetrics
</em>
</p>
</div>
</div>
</td>
</tr>
</tbody>
</table>
<table cellpadding="0" cellspacing="0" class="" role="presentation" style="" width="100%">
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<p style="line-height:175%">
During our chat, Luke called it "conservative but realistic." Baremetrics
<span style="font-weight: bold;">
prioritizes helping founders understand what money is actually available to help them grow
</span>
.
</p>
</div>
</div>
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<strong style="color:#ffffff;font-weight:normal;text-decoration:none;font-style:normal;">
See your MRR in Baremetrics
</strong>
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<h1 style="margin:0; line-height:175%; font-size:24px">
The framework: Start with the insight
</h1>
<p style="line-height:175%">
Here's what our CEO kept coming back to, and I think this is the most important part of this whole conversation:
</p>
</div>
</div>
</td>
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</tbody>
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<p style="line-height:175%">
<em>
"Don't get wrapped up in the data. Look at the insight you're trying to get from it."
</em>
</p>
<p style="line-height:175%">
</p>
<p style="line-height:175%">
Ask yourself:
</p>
<ul style="line-height:175%">
<li>
Are you trying to understand if you're growing? Then pick a number and track if it's moving up.
</li>
<li>
Are you trying to forecast runway? Then you need to know what cash is actually coming in.
</li>
<li>
Are you trying to show product adoption to investors? Then subscription counts might matter more than revenue timing.
</li>
</ul>
<p style="line-height:175%">
The metric you choose should serve the decision you're trying to make. Not the other way around.
</p>
</div>
</div>
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<p style="line-height:175%">
I read every response, so hit reply and tell me: Have you dealt with this? Do you have an agreed source of truth internally already? 👀
</p>
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<p style="line-height:175%">
Cheers,
</p>
<p style="line-height:175%">
</p>
<p style="line-height:175%; font-weight:bold">
Andrea
</p>
<p style="line-height:175%; font-weight:normal">
Content Marketer @ Baremetrics
</p>
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Baremetrics, SUITE 400, 5940 S Rainbow BLVD, Las Vegas, Nevada 89118, USA
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2 days, 10 hours ago - hello@baremetrics.com
The "single source of truth" data myth 🫣
And why your goal should be an "agreed source of truth" instead. Hiya, there! It's Andrea here! I...