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    A ticket (
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     #2
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    ) by The Customer has been received. It is unassigned.
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             <strong>
              The Customer
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             Oct 11, 2021, 11:53 GMT+1
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              Hello! This is a Zendesk ticket. We are going to go through the basic support ticket operation in Zendesk Support.
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              If you're reading this message in your email, click the ticket number link that immediately follows the line 'You have been assigned to this ticket'.
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              If you are in Zendesk Support reading this, you will see the ticket number, the customer who sent this ticket in, and drop down menus that allow you to set things like status and priority. You'll also notice a blank text box above this comment. That is for you to respond. Let's do that:
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              1. Write: "Thanks for this information, please tell me more."
              <br/>
              2. Using the Submit button (lower right corner), select Submit as Pending.
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              If you follow these instructions, you'll get an email response back from us shortly.  You can also always see ticket updates by going back into your unsolved ticket view (click view in the top menu bar).
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        Ticket #
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       2
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        Status
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       Open
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       <strong>
        Requester
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       The Customer
       <customer>
       </customer>
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       <strong>
        CCs
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       -
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       <strong>
        Followers
       </strong>
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       -
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       <strong>
        Group
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       Support
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       <strong>
        Assignee
       </strong>
      </td>
      <td style="vertical-align:top; font-size:12px; color:#777; line-height:18px; font-family:'Lucida Grande','Lucida Sans Unicode','Tahoma',Verdana,sans-serif;" valign="top">
       James Jonas
      </td>
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       <strong>
        Priority
       </strong>
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      <td style="vertical-align:top; font-size:12px; color:#777; line-height:18px; font-family:'Lucida Grande','Lucida Sans Unicode','Tahoma',Verdana,sans-serif;" valign="top">
       -
      </td>
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       <strong>
        Type
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       Ticket
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        Channel
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       By Sample Interactive Ticket
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