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We’re changing the name and clarifying the policy to help protect you when large-scale events occur.
</div>
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Hi James,
<br/>
<br/>
We’re updating our
<a class="[object Object]" style="font-size:inherit;font-weight:inherit;color:inherit;text-decoration:underline">
Extenuating Circumstances Policy
</a>
and changing its name to make it easier to understand.
<br/>
<br/>
The revised
<strong>
Major Disruptive Events Policy
</strong>
will apply to all trips and Experiences taking place on or after June 6, 2024, regardless of when they were booked.
<br/>
<br/>
<strong>
What’s changing in the policy?
</strong>
<br/>
<ul>
<li>
Foreseeable weather events at the reservation’s location are explicitly eligible for coverage if they result in another covered event, such as a government travel restriction or large-scale utility outage.
</li>
<br/>
<li>
The policy will only apply to events in the place where the reservation is located. Events that impact a guest’s ability to travel to the reservation are no longer covered.
</li>
</ul>
Your continued use of the Airbnb Platform from June 6, 2024, constitutes acceptance of the updated Major Disruptive Events Policy.
<br/>
<br/>
Thank you for being a member of our community.
<br/>
<br/>
Thanks,
<br/>
The Airbnb Team
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Airbnb, Inc.
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888 Brannan St.
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San Francisco, CA 94103, USA
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8 months, 3 weeks ago - discover@airbnb.com
Updating our Extenuating Circumstances Policy
We’re changing the name and clarifying the policy to help protect you when large-scale events occ...