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   Intercom
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   How Pocket Worlds runs global support with just 15 agents
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   ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏  ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏  ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏  ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏  ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏  ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏  ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏  ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
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                  <p>
                   Hi there,
                   <br/>
                   <br/>
                   Pocket Worlds is a global, social-first universe where millions of players interact daily. And their support team? Just 15 people.
                   <br/>
                   <br/>
                   <a id="" style="text-decoration: underline; color: #000ce1;" target="_blank">
                    Join us live
                   </a>
                   to learn how they built a lean, high-performing team that uses AI to deliver fast, accurate support to every player—whether they’re a casual user or VIP player.
                   <br/>
                   <br/>
                   You’ll get a behind-the-scenes look at:
                  </p>
                  <ul>
                   <li>
                    The AI workflows powering trust &amp; safety, appeals, and user reports
                   </li>
                   <li>
                    How they launched in 7+ languages—without managing 7 versions of everything
                   </li>
                   <li>
                    How they scaled support without BPOs or burnout
                   </li>
                  </ul>
                  <p>
                   <a id="" style="text-decoration: underline; color: #000ce1;" target="_blank">
                    Register now
                   </a>
                   to attend live and take part in our Q&amp;A. If you can’t make it we’ll email you a recap and link to the recording.
                   <br/>
                   <br/>
                   See you there,
                  </p>
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                           <strong>
                            Mark Iafrate
                           </strong>
                           <br/>
                           Principal, Integrated Marketing
                           <br/>
                           Intercom
                          </p>
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