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   Intercom
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   How to build trust with AI customer service
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   ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏  ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏  ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏  ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏  ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏  ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏  ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏  ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
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                  <div>
                   Hi there,
                   <br/>
                   <br/>
                   We just hosted a live session with AI leaders from Planhat to unpack a big question:
                   <br/>
                   <br/>
                   <strong>
                    When do customers actually start to trust AI?
                   </strong>
                   <br/>
                   <br/>
                   To find out, we asked over 1,000 U.S. consumers how they felt about AI in support before and after they tried a modern AI Agent. Spoiler: the shift in trust was bigger than we expected.
                   <br/>
                   <br/>
                   <a id="" target="_blank">
                    Watch the recording
                   </a>
                   to see what changed, why it matters, and how the smartest teams are responding.
                   <br/>
                   <br/>
                   <a id="" target="_blank">
                    Grab the full report
                   </a>
                   for real customer reactions, fresh data, and what it all means for your support strategy.
                   <br/>
                   <br/>
                   Or jump straight into results with
                   <a id="" target="_blank">
                    a free trial of Fin
                   </a>
                   , the #1 AI Agent for customer service. No credit card needed. Live in under an hour. And resolves 62% of customer queries on average.
                   <br/>
                   <br/>
                   Best,
                  </div>
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                          <div>
                           <strong>
                            Ruth O'Brien
                           </strong>
                           <br/>
                           Senior Director, AI Support
                           <br/>
                           Intercom
                           <br/>
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                          Intercom © 2025
                          <br/>
                          55 2nd St · San Francisco, CA · 94105
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