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   Why 70% of healthcare AI projects fail &amp; what you can do
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   Connecting AI to compliance-ready workflows turns patient frustration into faster resolutions and audit-ready documentation.
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                 <p style="line-height:175%">
                  <span style="color: #000000; font-family: Lato, Tahoma, sans-serif;">
                   Healthcare organizations spend millions on AI chatbots that promise to transform patient experience. But most fail spectacularly.
                  </span>
                 </p>
                 <p style="line-height:175%">
                 </p>
                 <p style="line-height:175%">
                  <span style="color: #000000; font-family: Lato, Tahoma, sans-serif;">
                   The problem isn't the chatbot. It's what happens next.
                  </span>
                 </p>
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                 <h2 align="left" style="margin:0; line-height:175%; font-size:28px; color:#434f5c; text-align:left; font-weight:bold">
                  <span style="font-family: Lato, Tahoma, sans-serif;">
                   The Real Problem With Healthcare Chatbots
                  </span>
                 </h2>
                 <p style="line-height:175%">
                  <span style="color: #000000; font-family: Lato, Tahoma, sans-serif;">
                   When a patient asks, "Why was my claim denied?" most chatbots do one of two things:
                  </span>
                 </p>
                 <ol style="line-height:175%">
                  <li>
                   <span style="color: #000000; font-family: Lato, Tahoma, sans-serif;">
                    Give a generic response that doesn't help.
                   </span>
                  </li>
                  <li>
                   <span style="color: #000000; font-family: Lato, Tahoma, sans-serif;">
                    Transfer the chat to a human agent who starts from scratch.
                   </span>
                  </li>
                 </ol>
                 <p style="line-height:175%">
                  <span style="color: #000000; font-family: Lato, Tahoma, sans-serif;">
                   Neither option creates a good outcome. The patient gets frustrated. Your staff wastes time. And there's no record of what actually happened for compliance purposes.
                  </span>
                 </p>
                 <p style="line-height:175%">
                 </p>
                 <p style="line-height:175%">
                  <span style="color: #000000; font-family: Lato, Tahoma, sans-serif;">
                   <strong>
                    Here's why this keeps happening:
                   </strong>
                  </span>
                 </p>
                 <ul style="line-height:175%">
                  <li>
                   <span style="color: #000000; font-family: Lato, Tahoma, sans-serif;">
                    Chatbots don't connect to your actual business processes
                   </span>
                  </li>
                  <li>
                   <span style="color: #000000; font-family: Lato, Tahoma, sans-serif;">
                    They can't capture the audit trails healthcare requires
                   </span>
                  </li>
                  <li>
                   <span style="color: #000000; font-family: Lato, Tahoma, sans-serif;">
                    They hand off problems without context
                   </span>
                  </li>
                  <li>
                   <span style="color: #000000; font-family: Lato, Tahoma, sans-serif;">
                    You can't measure or improve their real impact
                   </span>
                  </li>
                 </ul>
                 <p style="line-height:175%">
                  <span style="color: #000000; font-family: Lato, Tahoma, sans-serif;">
                   In other words, they aren't built to work within healthcare operations.
                  </span>
                 </p>
                 <p style="line-height:175%">
                 </p>
                 <h2 style="margin:0; line-height:175%; font-size:28px; color:#434f5c">
                  <span style="font-family: Lato, Tahoma, sans-serif;">
                   What Healthcare AI Needs: Connecting AI to Workflows
                  </span>
                 </h2>
                 <p style="line-height:175%">
                  <span style="font-family: Lato, Tahoma, sans-serif; color: #000000;">
                   The answer isn't a smarter chatbot. It's connecting AI to workflows that solve real problems.
                  </span>
                 </p>
                 <p style="line-height:175%">
                 </p>
                 <p style="line-height:175%">
                  <span style="font-family: Lato, Tahoma, sans-serif; color: #000000;">
                   Here's how it should work:
                  </span>
                 </p>
                 <p style="line-height:175%">
                 </p>
                 <p style="line-height:175%">
                  <span style="font-family: Lato, Tahoma, sans-serif; color: #000000;">
                   <strong>
                    Step 1:
                   </strong>
                   Patient asks chatbot about denied claim
                  </span>
                 </p>
                 <p style="line-height:175%">
                  <span style="font-family: Lato, Tahoma, sans-serif; color: #000000;">
                   <strong>
                    Step 2:
                   </strong>
                   System triggers compliance-ready workflow automatically
                  </span>
                  <br/>
                  <span style="font-family: Lato, Tahoma, sans-serif; color: #000000;">
                   <strong>
                    Step 3:
                   </strong>
                   Right tasks go to right people with full context
                  </span>
                 </p>
                 <p style="line-height:175%">
                  <span style="font-family: Lato, Tahoma, sans-serif; color: #000000;">
                   <strong>
                    Step 4:
                   </strong>
                   Everything gets logged for audits
                  </span>
                 </p>
                 <p style="line-height:175%">
                  <span style="font-family: Lato, Tahoma, sans-serif; color: #000000;">
                   <strong>
                    Step 5:
                   </strong>
                   Problem gets resolved faster with complete documentation
                  </span>
                 </p>
                 <p style="line-height:175%">
                 </p>
                 <p style="line-height:175%">
                  <span style="font-family: Lato, Tahoma, sans-serif; color: #000000;">
                   This is what operationalized AI looks like.
                  </span>
                 </p>
                </div>
               </div>
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                   “Implementing Process Street has been transformative for our workflow management. It streamlined our processes, ensured consistency across departments, and gave us real-time visibility into operations.”
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                   <a data-hs-link-id="0" data-hs-link-id-v2="3sepIHQr" rel="noopener" style="color:#000000" target="_blank">
                    - Adeyinka Adeyemi,
                   </a>
                   Group Head of Medical Services,
                   <em>
                    Avon HMO
                   </em>
                  </span>
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                      See how we can help
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                 <h2 style="margin:0; line-height:175%; font-size:28px; color:#434f5c">
                  <span style="font-family: Lato, Tahoma, sans-serif; color: #000000;">
                   What Process Street Can Do
                  </span>
                 </h2>
                 <p style="line-height:175%">
                  <span style="font-family: Lato, Tahoma, sans-serif; color: #000000;">
                   Process Street isn’t a chatbot. It’s the workflow engine that makes chatbots useful, compliant, and measurable.
                  </span>
                 </p>
                 <p style="line-height:175%">
                  <span style="font-family: Lato, Tahoma, sans-serif; color: #000000;">
                  </span>
                 </p>
                 <p style="line-height:175%">
                  <span style="font-family: Lato, Tahoma, sans-serif; color: #000000;">
                   Here’s how it fills the gap:
                   <br/>
                  </span>
                 </p>
                 <h3 style="margin:0; font-size:22px; line-height:213%">
                  <span style="font-family: Lato, Tahoma, sans-serif; color: #000000;">
                   <strong>
                    1️⃣ Chatbot → Workflow Trigger
                   </strong>
                  </span>
                 </h3>
                 <p style="line-height:175%">
                  <span style="font-family: Lato, Tahoma, sans-serif; color: #000000;">
                   When a patient asks for help (e.g., “Why was my claim denied?”), the chatbot doesn’t just hand off the chat. With Process Street:
                  </span>
                 </p>
                 <ul style="line-height:175%">
                  <li aria-level="1">
                   <p style="line-height:175%">
                    <span style="font-family: Lato, Tahoma, sans-serif; color: #000000;">
                     A compliance-aligned workflow is instantly triggered via API or tools like Zapier.
                    </span>
                   </p>
                  </li>
                  <li aria-level="1">
                   <p style="line-height:175%">
                    <span style="font-family: Lato, Tahoma, sans-serif; color: #000000;">
                     Tasks are assigned automatically based on AI input (“Send pre-auth letter to provider”).
                    </span>
                   </p>
                  </li>
                  <li aria-level="1">
                   <p style="line-height:175%">
                    <span style="font-family: Lato, Tahoma, sans-serif; color: #000000;">
                     Patient and policy data sync into forms and datasets for traceability.
                    </span>
                   </p>
                  </li>
                 </ul>
                 <p style="font-size:22px; line-height:200%">
                  <span style="font-family: Lato, Tahoma, sans-serif; color: #000000;">
                   <strong>
                    2️⃣ Compliance Logging &amp; Audit Trails
                   </strong>
                  </span>
                 </p>
                 <p style="line-height:175%">
                  <span style="font-family: Lato, Tahoma, sans-serif; color: #000000;">
                   Chatbots rarely capture compliant records. Process Street does:
                  </span>
                 </p>
                 <ul style="line-height:175%">
                  <li aria-level="1">
                   <p style="line-height:175%">
                    <span style="font-family: Lato, Tahoma, sans-serif; color: #000000;">
                     Every task, approval, and comment is logged with version history and timestamps.
                    </span>
                   </p>
                  </li>
                  <li aria-level="1">
                   <p style="line-height:175%">
                    <span style="font-family: Lato, Tahoma, sans-serif; color: #000000;">
                     Workflows can align with HIPAA, ISO 9001, or Joint Commission standards.
                    </span>
                   </p>
                  </li>
                  <li aria-level="1">
                   <p style="line-height:175%">
                    <span style="font-family: Lato, Tahoma, sans-serif; color: #000000;">
                     Audit-ready evidence is auto-generated, no extra effort required.
                    </span>
                   </p>
                  </li>
                 </ul>
                 <p style="line-height:175%">
                  <span style="font-family: Lato, Tahoma, sans-serif; color: #000000;">
                   Every patient question becomes a trackable process. Every interaction creates audit-ready documentation. Every escalation includes full context for faster resolution.
                  </span>
                 </p>
                 <p style="line-height:175%">
                 </p>
                 <p style="line-height:175%">
                  <span style="font-family: Lato, Tahoma, sans-serif; color: #000000;">
                   <span style="font-weight: bold;">
                    The result:
                   </span>
                   Better patient outcomes, lower administrative costs, and enterprise-grade compliance.
                  </span>
                 </p>
                </div>
               </div>
              </td>
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            </tbody>
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                     <strong style="color:#ffffff;font-weight:bold;text-decoration:none;font-style:normal;">
                      Try Process Street
                     </strong>
                    </a>
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                    <!--[if mso]>
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                  <span style="color: #000000; font-family: Lato, Tahoma, sans-serif;">
                   More from Process Street
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                 <h3 style="margin:0; font-size:16px; line-height:175%">
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                   Avon Healthcare Slashed Admin Delays by 30%
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                   Learn how a growing healthcare team standardized critical processes in record time.
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                      Read the case study
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