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   Working remotely and communicating in a crisis
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   We've updated a couple resources on remote work and crisis communications in case they can benefit your team.
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                       <p style="margin-bottom: 1em; margin: 0 !important; padding: 0 !important;">
                        <span style="color: #444444;">
                         <strong>
                          This is hard.
                         </strong>
                        </span>
                        When I sat down to write this, I couldn't think of any better way to describe how I felt. As people and businesses around the world are coming to grips with COVID-19, we have no other words.
                       </p>
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                       </p>
                       <p style="margin-bottom: 1em; margin: 0 !important; padding: 0 !important;">
                        We decided that the best way to be helpful would be to offer advice on a couple of topics we know well: remote work and talking with customers. Below you'll find two recently updated resources. Our hope is that they can offer some benefit to your team and customers during this difficult time.
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                           <img alt="nick-francis" sizes="(max-width: 75px) 100vw, 75px" src="https://inboxflows.com/_/image/https%253A%252F%252Femail.helpscout.com%252Fhs-fs%252Fhubfs%252Fshape%252Favatars%252Fnick-francis.png%253Fwidth%253D150%2526upscale%253Dtrue%2526name%253Dnick-francis.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZlbWFpbC5oZWxwcyJ9:1kXMz1:eHK0mDFCuwAALqALUcjpBqWe7MaFwk79-Ou0COoKYzo" srcset="https://email.helpscout.com/hs-fs/hubfs/shape/avatars/nick-francis.png?upscale=true&amp;width=150&amp;upscale=true&amp;name=nick-francis.png 75w, https://email.helpscout.com/hs-fs/hubfs/shape/avatars/nick-francis.png?upscale=true&amp;width=300&amp;upscale=true&amp;name=nick-francis.png 150w" style="-ms-interpolation-mode: bicubic; display: block; border: 0!important; outline: 0!important; text-decoration: none!important; line-height: 0!important; width: 75px; max-width: 150px;" width="75"/>
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                            Nick Francis
                           </span>
                           <span class="c-text__italic c-text__block" style="color: #556575; font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; font-size: 15px; font-weight: 400; line-height: 24px; font-style: italic; text-align: left; display: block;">
                            Co-founder &amp; CEO
                           </span>
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                        <span class="js-edit js-edit-title js-select-all">
                         Working Remotely: Tips from 100+ Remote Workers &amp; Leaders
                        </span>
                       </a>
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                       <span class="js-edit js-edit-paragraph js-penplate">
                        We've been doing and writing about remote work for the better part of a decade. As many of you were recently forced into the world of remote work, we pulled together all of our best content — along with advice from others — into a single resource.
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                         Crisis Communication for Customer Service Teams
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                        We're all struggling to deal with the effects of COVID-19, both in terms of the human tragedy and the business impact. As a customer service team, communicating well in a crisis is paramount. These are our best tips for making it happen.
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