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yourfriends@helpscout.com

Oh, Sarah? Yeah, they're good value mate. - On the variable value of your customer support View in browser "Yeah, no, no worries mate, he's good value" "Good value", when spoken by an Aussie about a person, means something like entertaining, e

Nov 20

editorial@helpscout.com

How we (all) talk about AI - Reframing AI in support, a quality of life update, and a live event This week we're looking at how AI is perceived (and sometimes misunderstood) in customer support. We’ll also cover a small feature

Nov 17

yourfriends@helpscout.com

41 shades of blue vs one man's good taste - Why taste matters in support more than ever View in browser Taste the rainbow (they're all blue) “The customer is always right, in matters of taste” is the full version of the classic customer servic

Nov 13

editorial@helpscout.com

What to do when things go sideways 😵‍💫 - Inside: Tips on making a graceful recovery, a new way to use customer properties, and a little reader feedback Hey friends, this week we’ve got a post all about preparing for the unexpected, a new re

Nov 10

yourfriends@helpscout.com

Are we post-peak AI anxiety in support? - A report on Elevate CX London View in browser A werewolf with a Chinese menu in his hand Halloween in London promised ghosts, ghouls, and werewolves, but at Elevate CX on October 31st the vibe was de

Nov 07

editorial@helpscout.com

Keeping design human, even when AI is part of the process - Plus: How to actually learn from your mistakes, and a chance to chat with the lead product manager supporting your self-service outcomes. This week's read is a fun one—featuring a few different Help

Nov 03

yourfriends@helpscout.com

A chatbot by any other name - Should you give your chatbot a human name? A dog's name? View in browser Life, the Universe and Everything Douglas Adams (of “Hitchhiker's Guide to the Galaxy” fame) was a genuine tech enthusiast, an

Oct 30

editorial@helpscout.com

Better customer feedback, round robin routing, and more ➡️ - Inside: Connecting Help Scout with ChatGPT, getting better at collecting and using customer feedback, and conversation routing. We've got a few fun updates for you this week, including a just-release

Oct 27

yourfriends@helpscout.com

Break glass in case of (support) emergency - One day I'm going to get to do it. I'm ready. View in browser First responders In an emergency your first aid must be accessible and easy to use. Here in Australia I have a snake bite kit in my glove

Oct 16

editorial@helpscout.com

Career pivots, a new integration, and the case for ice breakers - Inside: Tips on making a career change, a new integration to keep teams aligned, and why we still love a good ice breaker. If there’s one thing about me, it’s that I love a good theme. This week I wa

Oct 13

yourfriends@helpscout.com

I know what you read last summer - Clive Barker owes me some decent nights of sleep Do you like scary movies? I’m not a horror movie guy. Watching horror for entertainment feels like relaxing by going to one of those inflatable-soft-p

Oct 09

editorial@helpscout.com

Tune in: Here's what to watch this week 📺 - An inspiring story about a customer-centric bike shop, new features from our product team, and a list of our fave TV shows right now. While we love sharing our favorite reads with you each week, toda

Oct 06

yourfriends@helpscout.com

Scrubs vs E.R. and the blockbuster Customer Support movie - Who would you cast? What's on the box? Doctors consistently rate Scrubs as the most accurate television show about the medical profession (a show which also featured the best cameo from a musician).

Oct 02

yourfriends@helpscout.com

It's the vinyl countdown.... - do do do dooo, do do dodo doooo Two strong charts1 Before you scroll, have a guess at which products these two graphs represent… Place your bets... Dial-up modems and vinyl records. Two technologies

Sep 25

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