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yourfriends@helpscout.com

A chatbot by any other name - Should you give your chatbot a human name? A dog's name? View in browser Life, the Universe and Everything Douglas Adams (of “Hitchhiker's Guide to the Galaxy” fame) was a genuine tech enthusiast, an

Oct 30

editorial@helpscout.com

Better customer feedback, round robin routing, and more ➡️ - Inside: Connecting Help Scout with ChatGPT, getting better at collecting and using customer feedback, and conversation routing. We've got a few fun updates for you this week, including a just-release

Oct 27

yourfriends@helpscout.com

Break glass in case of (support) emergency - One day I'm going to get to do it. I'm ready. View in browser First responders In an emergency your first aid must be accessible and easy to use. Here in Australia I have a snake bite kit in my glove

Oct 16

editorial@helpscout.com

Career pivots, a new integration, and the case for ice breakers - Inside: Tips on making a career change, a new integration to keep teams aligned, and why we still love a good ice breaker. If there’s one thing about me, it’s that I love a good theme. This week I wa

Oct 13

yourfriends@helpscout.com

I know what you read last summer - Clive Barker owes me some decent nights of sleep Do you like scary movies? I’m not a horror movie guy. Watching horror for entertainment feels like relaxing by going to one of those inflatable-soft-p

Oct 09

editorial@helpscout.com

Tune in: Here's what to watch this week 📺 - An inspiring story about a customer-centric bike shop, new features from our product team, and a list of our fave TV shows right now. While we love sharing our favorite reads with you each week, toda

Oct 06

yourfriends@helpscout.com

Scrubs vs E.R. and the blockbuster Customer Support movie - Who would you cast? What's on the box? Doctors consistently rate Scrubs as the most accurate television show about the medical profession (a show which also featured the best cameo from a musician).

Oct 02

yourfriends@helpscout.com

It's the vinyl countdown.... - do do do dooo, do do dodo doooo Two strong charts1 Before you scroll, have a guess at which products these two graphs represent… Place your bets... Dial-up modems and vinyl records. Two technologies

Sep 25

editorial@helpscout.com

When to blame your inbox, not yourself, for email mishaps - Plus mental health reminders from a cat, and a chance to meet face-to-face with the dynamic duo working on SLAs in Help Scout. Back in your inbox this week with a new article about email red flags, a

Sep 23

yourfriends@helpscout.com

London calling, to the far away towns - Elevate CX, London, and The Knowledge as it applies to you Elevate CX, London October 31, 2025, Holborn It’s time to get your ticket (free using the blue button below) to join me for Elevate CX, a da

Sep 18

yourfriends@helpscout.com

✨ The reveal is coming… - No spoilers — join us live for a walkthrough of Help Scout's first-ever seasonal release 👋 Hi Sarah, We've quietly been making powerful new connections across Help Scout... Next week, you get to see

Sep 16

yourfriends@helpscout.com

Your great support does not start in the support department - I can still hear you saying You would never break the chain (never break the chain) Never break the chain When you get it right, your customers think... That company provided me with an excellent exp

Sep 11

editorial@helpscout.com

Class is in session 👩‍🏫 - Inside: All about Help Scout reports, a new shortcut to help you with inbox management, and wise words from customer education lead, Alison Groves. This week we’re talking about customer education. F

Sep 08

yourfriends@helpscout.com

Misunderstanding quantum theory for fun and profit - How what you measure matters more Schrödinger's Chat It’s early on Monday morning as I write this, always a fraught time for me in my support agent days. I would log in to see what the queue held for

Sep 04

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