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yourfriends@helpscout.com

Feynman, fragility, and finding knowledge - Being right is not everything The best kind of correct I don’t know what’s the matter with people; they don’t learn by understanding; they learn by some other way-by rote, or something. Their knowled

Aug 28

yourfriends@helpscout.com

The Mechanic (but not the Jason Statham one) - A thank you to the only mechanic I've ever had The Mechanic My first car was a hatchback; not a “hot hatchback,” a lukewarm hatchback at best. These days I’m getting around in a full on provincial da

Aug 21

editorial@helpscout.com

Big ideas, small delights, and recommendations for days - How to build a remote-first culture that lasts, emoji reactions in Help Scout, and a crowdsourced list of books, podcasts, shows, and more! I was excited to hit send on this week's jam-packed roundup

Aug 18

yourfriends@helpscout.com

Sludge, rage, and the intentional failure of support - Plus a new episode of The Supportive podcast! Your call is important to us Is your company paying you to provide great support? Or is it paying you to reduce the amount spent on support? They probabl

Aug 14

editorial@helpscout.com

✨Three shiny new things from Help Scout this week✨ - How to add more employee voices to your company content, a new product updates page, and a video showcasing customer service tools and cats! Today's roundup is another fun one, y'all. We've got a dee

Aug 11

yourfriends@helpscout.com

Why you shouldn't switch to Help Scout (maybe) - Do you need to switch? Or do you just want to burn it all down? Oozing character and charm* Your home is too small, too poorly laid out. It’s time to go. So you put it on the market and begin the ard

Aug 07

editorial@helpscout.com

Vibes, reporting Q&A, and a few iconic speeches - In today's roundup: A new article, a chance to chat live with a Help Scout PM, and links to our favorite commencement speeches. This week, we've got a story about vibe coding, a chance to chat live w

Aug 04

yourfriends@helpscout.com

Your questions, answered...by other support pros. - Let's try helping each other You ask, they answer There’s someone I’ve always wanted to hear more from when it comes to customer support advice. They have a unique set of experiences and skills, and

Jul 31

editorial@helpscout.com

How to spend the time you've saved - Inside: Ways to use time saved by AI tools, a new Help Scout class to take, and a tool to help you build better job interviews. Today's roundup is packed with ways to use your time wisely, from being

Jul 29

yourfriends@helpscout.com

Making a meal (kit) of AI in support - Don't let snobbery get in the way of support quality HelloBlueFactorFresh $14 billion. That’s how much will be spent on home-delivered meal kits in 2025. Subscription boxes of pre-portioned ingredien

Jul 24

editorial@helpscout.com

This one's for the readers 📚 - Inside: AI's role in your job search, a new Help Scout + Stripe integration, and a closer look at one reader's rituals and recs. I'm particularly excited about this week's content roundup. We have a

Jul 21

yourfriends@helpscout.com

The art and not-really-science of support - On optimising for delight vs deflection Don't know much about a science book If, in the last week, you’ve visited Fenway Park or The Information Superhighway1, you might have seen Help Scout’s new De

Jul 17

editorial@helpscout.com

Have you learned something yet today? (Now's your chance) - Inside this weekly roundup: an article on professional development, an AI Answers update, and a closer look at a delightful campaign. Here we are again, back in your inbox with lots of good stuff to

Jul 14

yourfriends@helpscout.com

What are you loving at the moment, Sarah? - Let's share our favorites and help out some creators What do you recommend? In a world of unlimited content choices, increasingly diluted by AI slop, a genuine recommendation from another person is h

Jul 10

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