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yourfriends@helpscout.com

I know what you read last summer - Clive Barker owes me some decent nights of sleep Do you like scary movies? I’m not a horror movie guy. Watching horror for entertainment feels like relaxing by going to one of those inflatable-soft-p

1:01 pm

editorial@helpscout.com

Tune in: Here's what to watch this week 📺 - An inspiring story about a customer-centric bike shop, new features from our product team, and a list of our fave TV shows right now. While we love sharing our favorite reads with you each week, toda

Oct 06

yourfriends@helpscout.com

Scrubs vs E.R. and the blockbuster Customer Support movie - Who would you cast? What's on the box? Doctors consistently rate Scrubs as the most accurate television show about the medical profession (a show which also featured the best cameo from a musician).

Oct 02

yourfriends@helpscout.com

It's the vinyl countdown.... - do do do dooo, do do dodo doooo Two strong charts1 Before you scroll, have a guess at which products these two graphs represent… Place your bets... Dial-up modems and vinyl records. Two technologies

Sep 25

editorial@helpscout.com

When to blame your inbox, not yourself, for email mishaps - Plus mental health reminders from a cat, and a chance to meet face-to-face with the dynamic duo working on SLAs in Help Scout. Back in your inbox this week with a new article about email red flags, a

Sep 23

yourfriends@helpscout.com

London calling, to the far away towns - Elevate CX, London, and The Knowledge as it applies to you Elevate CX, London October 31, 2025, Holborn It’s time to get your ticket (free using the blue button below) to join me for Elevate CX, a da

Sep 18

yourfriends@helpscout.com

✨ The reveal is coming… - No spoilers — join us live for a walkthrough of Help Scout's first-ever seasonal release 👋 Hi Sarah, We've quietly been making powerful new connections across Help Scout... Next week, you get to see

Sep 16

yourfriends@helpscout.com

Your great support does not start in the support department - I can still hear you saying You would never break the chain (never break the chain) Never break the chain When you get it right, your customers think... That company provided me with an excellent exp

Sep 11

editorial@helpscout.com

Class is in session 👩‍🏫 - Inside: All about Help Scout reports, a new shortcut to help you with inbox management, and wise words from customer education lead, Alison Groves. This week we’re talking about customer education. F

Sep 08

yourfriends@helpscout.com

Misunderstanding quantum theory for fun and profit - How what you measure matters more Schrödinger's Chat It’s early on Monday morning as I write this, always a fraught time for me in my support agent days. I would log in to see what the queue held for

Sep 04

editorial@helpscout.com

Is the customer always right? 🤔 - Inside: Why we're rethinking a common customer service phrase, company management in Help Scout, and a new episode of The Supportive! Hey team, this week's roundup is short and sweet! Everything you

Sep 01

yourfriends@helpscout.com

Feynman, fragility, and finding knowledge - Being right is not everything The best kind of correct I don’t know what’s the matter with people; they don’t learn by understanding; they learn by some other way-by rote, or something. Their knowled

Aug 28

yourfriends@helpscout.com

The Mechanic (but not the Jason Statham one) - A thank you to the only mechanic I've ever had The Mechanic My first car was a hatchback; not a “hot hatchback,” a lukewarm hatchback at best. These days I’m getting around in a full on provincial da

Aug 21

editorial@helpscout.com

Big ideas, small delights, and recommendations for days - How to build a remote-first culture that lasts, emoji reactions in Help Scout, and a crowdsourced list of books, podcasts, shows, and more! I was excited to hit send on this week's jam-packed roundup

Aug 18

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