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yourfriends@helpscout.com

Why you shouldn't switch to Help Scout (maybe) - Do you need to switch? Or do you just want to burn it all down? Oozing character and charm* Your home is too small, too poorly laid out. It’s time to go. So you put it on the market and begin the ard

Aug 07

editorial@helpscout.com

Vibes, reporting Q&A, and a few iconic speeches - In today's roundup: A new article, a chance to chat live with a Help Scout PM, and links to our favorite commencement speeches. This week, we've got a story about vibe coding, a chance to chat live w

Aug 04

yourfriends@helpscout.com

Your questions, answered...by other support pros. - Let's try helping each other You ask, they answer There’s someone I’ve always wanted to hear more from when it comes to customer support advice. They have a unique set of experiences and skills, and

Jul 31

editorial@helpscout.com

How to spend the time you've saved - Inside: Ways to use time saved by AI tools, a new Help Scout class to take, and a tool to help you build better job interviews. Today's roundup is packed with ways to use your time wisely, from being

Jul 29

yourfriends@helpscout.com

Making a meal (kit) of AI in support - Don't let snobbery get in the way of support quality HelloBlueFactorFresh $14 billion. That’s how much will be spent on home-delivered meal kits in 2025. Subscription boxes of pre-portioned ingredien

Jul 24

editorial@helpscout.com

This one's for the readers 📚 - Inside: AI's role in your job search, a new Help Scout + Stripe integration, and a closer look at one reader's rituals and recs. I'm particularly excited about this week's content roundup. We have a

Jul 21

yourfriends@helpscout.com

The art and not-really-science of support - On optimising for delight vs deflection Don't know much about a science book If, in the last week, you’ve visited Fenway Park or The Information Superhighway1, you might have seen Help Scout’s new De

Jul 17

editorial@helpscout.com

Have you learned something yet today? (Now's your chance) - Inside this weekly roundup: an article on professional development, an AI Answers update, and a closer look at a delightful campaign. Here we are again, back in your inbox with lots of good stuff to

Jul 14

yourfriends@helpscout.com

What are you loving at the moment, Sarah? - Let's share our favorites and help out some creators What do you recommend? In a world of unlimited content choices, increasingly diluted by AI slop, a genuine recommendation from another person is h

Jul 10

editorial@helpscout.com

Our latest experiment in customer delight 🔬 - The results are in. And they're... wonderfully weird. From the lab to your inbox, see for yourself! You can’t engineer customer delight. But you can empower people with the right tools to create it t

Jul 07

yourfriends@helpscout.com

Making googly eyes at the AI prize - Anthropomorphism is not always our friend in support. It's like talking to a brick wall “It has well been said that if triangles made a god, they would give him three sides” — Charles de Montesquieu

Jul 03

editorial@helpscout.com

All about performance: Manage it, report on it, supercharge it - A weekly roundup with an article on performance management, a class on reporting for better support, and resources for learning about AI. We've got a stacked lineup today! Take a closer look at how w

Jun 30

yourfriends@helpscout.com

Buzz talks to customers in the queue...your designers should too - Seeing is believing, and listening is designing Double rainbow!! What does this mean? Design is an expression of the designer's understanding of a problem. A deeper understanding creates a better out

Jun 26

editorial@helpscout.com

On listening to customers, working smarter, and boosting morale - A weekly roundup from Help Scout with one new article, a video with quick product tips, and ideas for boosting morale on remote teams. Today's roundup features one of my favorite recent blog articles

Jun 24

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