I know what you read last summer

Clive Barker owes me some decent nights of sleep Do you like scary movies? I’m not a horror movie...

Tune in: Here's what to watch this week 📺

An inspiring story about a customer-centric bike shop, new features from our product team, and a ...

Scrubs vs E.R. and the blockbuster Customer Support movie

Who would you cast? What's on the box? Doctors consistently rate Scrubs as the most accurate tele...

It's the vinyl countdown....

do do do dooo, do do dodo doooo Two strong charts1 Before you scroll, have a guess at which produ...

When to blame your inbox, not yourself, for email mishaps

Plus mental health reminders from a cat, and a chance to meet face-to-face with the dynamic duo w...

London calling, to the far away towns

Elevate CX, London, and The Knowledge as it applies to you Elevate CX, London October 31, 2025, H...

✨ The reveal is coming…

No spoilers — join us live for a walkthrough of Help Scout's first-ever seasonal release 👋 Hi Sar...

Your great support does not start in the support department

I can still hear you saying You would never break the chain (never break the chain) Never break t...

Class is in session 👩‍🏫

Inside: All about Help Scout reports, a new shortcut to help you with inbox management, and wise ...

Misunderstanding quantum theory for fun and profit

How what you measure matters more Schrödinger's Chat It’s early on Monday morning as I write this...

Is the customer always right? 🤔

Inside: Why we're rethinking a common customer service phrase, company management in Help Scout, ...

Feynman, fragility, and finding knowledge

Being right is not everything The best kind of correct I don’t know what’s the matter with people...

The Mechanic (but not the Jason Statham one)

A thank you to the only mechanic I've ever had The Mechanic My first car was a hatchback; not a “...

Big ideas, small delights, and recommendations for days

How to build a remote-first culture that lasts, emoji reactions in Help Scout, and a crowdsourced...