A chatbot by any other name

Should you give your chatbot a human name? A dog's name? View in browser Life, the Universe and E...

Better customer feedback, round robin routing, and more ➡️

Inside: Connecting Help Scout with ChatGPT, getting better at collecting and using customer feedb...

Break glass in case of (support) emergency

One day I'm going to get to do it. I'm ready. View in browser First responders In an emergency yo...

Career pivots, a new integration, and the case for ice breakers

Inside: Tips on making a career change, a new integration to keep teams aligned, and why we still...

I know what you read last summer

Clive Barker owes me some decent nights of sleep Do you like scary movies? I’m not a horror movie...

Tune in: Here's what to watch this week 📺

An inspiring story about a customer-centric bike shop, new features from our product team, and a ...

Scrubs vs E.R. and the blockbuster Customer Support movie

Who would you cast? What's on the box? Doctors consistently rate Scrubs as the most accurate tele...

It's the vinyl countdown....

do do do dooo, do do dodo doooo Two strong charts1 Before you scroll, have a guess at which produ...

When to blame your inbox, not yourself, for email mishaps

Plus mental health reminders from a cat, and a chance to meet face-to-face with the dynamic duo w...

London calling, to the far away towns

Elevate CX, London, and The Knowledge as it applies to you Elevate CX, London October 31, 2025, H...

✨ The reveal is coming…

No spoilers — join us live for a walkthrough of Help Scout's first-ever seasonal release 👋 Hi Sar...

Your great support does not start in the support department

I can still hear you saying You would never break the chain (never break the chain) Never break t...

Class is in session 👩‍🏫

Inside: All about Help Scout reports, a new shortcut to help you with inbox management, and wise ...

Misunderstanding quantum theory for fun and profit

How what you measure matters more Schrödinger's Chat It’s early on Monday morning as I write this...