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   Ask what your team needs
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   Plus 4 more lessons for your Friday.
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              Friday, August 7, 2026
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              Ask
the people who do a job every day what's slowing them down, and they'll tell you. Yet we don't ask.
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              This week is about the unglamorous structures underneath good work, and how small the interventions can be.
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                      Sponsored
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                       Small steps can grow over 
time
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                      <span style="font-size:16px;color:#000000;background-color:rgba(0,0,0,0)">
                       Acorns makes investing feel more manageable by turning everyday habits into long-term momentum. Set up 
Round-Ups®, make daily, weekly, or monthly contributions, and see how your money could grow with long-term investing and compounding. Plus, Acorns offers tools for retirement, kids’ investment accounts, and checking, all designed to help you save and invest every day.
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none; display: block; ">
                                      See how Acorns works
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                   1. Clear the path first
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                  <span style="font-size: 16px; line-height: 1.6">
                   You probably start the day asking what you need from your team. Robert Greenleaf's servant leadership asks the reverse. Cheryl Bachelder ran Popeyes on that principle from 2007, and restaurant sales nearly doubled over the following decade.
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                <td class="editor-cell-text" colspan="1" style="padding:10px;width:580px;font-family:Arial,Helvetica,sans-serif;font-size:16px;line-height:1.6;color:#121721;vertical-align:top;mso-line-height-rule:exactly" width="580">
                 <div>
                  <strong style="line-height: 1.6; font-size: 16px">
                   What this means for leaders:
                  </strong>
                  <span style="line-height: 1.6; font-size: 16px">
                   Open your next one-on-one with “what’s in your way that I can remove this week?” and clear one named obstacle before you meet again.
                  </span>
                 </div>
                </td>
               </tr>
               <tr>
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0px 0px 0px;margin-left:auto;margin-right:auto" width="100%">
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                                <td align="center" bgcolor="#000000" style="text-align:center;-webkit-border-radius:25px;-moz-border-radius:25px;border-radius:25px;font-family:Arial,Helvetica,sans-serif;font-size:16px;color:#121721">
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                                  Read the full lesson
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                                 <!--[if mso]><a 
href="https://www.ne16.com/t/11056470/226372826/10314757/1/1009501/?b44ed14b=ZmQ5NDhlNjEtOWVmYi00ZTRjLWIxZWItMzI4MWIxZmYzYzEx&x=84fd1c25" target="_blank" style="-webkit-border-radius: 25px; -moz-border-radius: 25px; border-radius: 25px; color: #00D5FF; text-decoration: none; font-family: Arial; font-size: 24px;  border: none; display: block; ">Read the full lesson</a><![endif]-->
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                 </table>
                </td>
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               <tr>
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           <tr>
            <td class="td100" colspan="6" style="width:600px;vertical-align:top;font-family:Arial,Helvetica,sans-serif;font-size:16px;color:#121721" width="600">
             <table align="center" border="0" cellpadding="0" cellspacing="0" class="email-cell-group" style="border-collapse:collapse;width:100%;table-layout:fixed;margin-left:auto;margin-right:auto">
              <colgroup>
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                <td class="editor-cell-text" colspan="1" style="padding:10px;width:580px;vertical-align:top;font-family:Arial,Helvetica,sans-serif;font-size:16px;color:#121721" width="580">
                 <h1 style="mso-line-height-rule:exactly;Margin:0;font-family:Arial;font-size:32px;font-weight:bold;color:#121721">
                  <span style="font-family:Arial">
                   2. Small beats sweeping
                   <span class="ql-cursor">
                    
                   </span>
                  </span>
                 </h1>
                </td>
               </tr>
               <tr>
                <td class="editor-cell-text" colspan="1" style="padding:10px;width:580px;font-family:Arial,Helvetica,sans-serif;font-size:16px;line-height:1.6;color:#121721;vertical-align:top;mso-line-height-rule:exactly" width="580">
                 <div>
                  <span style="line-height: 1.6; font-size: 16px">
                   Thirty seconds off a customer call sounds like nothing. Multiply it across thousands of calls and it shows up in satisfaction scores, agent capacity and operating cost. Kaizen, the continuous improvement discipline Toyota refined, is built on gains that small.
                   <span class="ql-cursor">
                    
                   </span>
                  </span>
                 </div>
                </td>
               </tr>
               <tr>
                <td class="editor-cell-text" colspan="1" style="padding:10px;width:580px;font-family:Arial,Helvetica,sans-serif;font-size:16px;line-height:1.6;color:#121721;vertical-align:top;mso-line-height-rule:exactly" width="580">
                 <div>
                  <strong style="line-height: 1.6; font-size: 16px">
                   What this means for leaders:
                  </strong>
                  <span style="line-height: 1.6; font-size: 16px">
                   Pick one process your team runs daily, ask the people who actually run it for the single change they would make, then document the improved version as the new 
standard.
                  </span>
                 </div>
                </td>
               </tr>
               <tr>
                <td colspan="1" style="padding:10px 5px;vertical-align:top;width:590px;font-family:Arial,Helvetica,sans-serif;font-size:16px;color:#121721" width="590">
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                     <table align="center" border="0" cellpadding="0" cellspacing="0" style="border:none;border-spacing:0;border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;mso-margin-top-alt:0px;mso-margin-bottom-alt:0px;mso-padding-alt:0px 
0px 0px 0px;margin-left:auto;margin-right:auto" width="100%">
                      <tbody>
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                        <td height="40" style="vertical-align:middle;text-align:center;font-family:Arial,Helvetica,sans-serif;font-size:16px;color:#121721" valign="middle">
                         <!--[if !mso]><!-->
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                          <tbody>
                           <tr>
                            <td align="center" bgcolor="#000000" style="text-align:center;vertical-align:middle;-webkit-border-radius:25px;-moz-border-radius:25px;border-radius:25px;font-family:Arial,Helvetica,sans-serif;font-size:16px;color:#121721" valign="middle">
                             <table align="center" bgcolor="#000000" cellpadding="0" cellspacing="0" style="-webkit-border-radius:25px;-moz-border-radius:25px;border-radius:25px;margin-left:auto;margin-right:auto" width="100%">
                              <tbody>
                               <tr>
                                <td align="center" bgcolor="#000000" style="text-align:center;-webkit-border-radius:25px;-moz-border-radius:25px;border-radius:25px;font-family:Arial,Helvetica,sans-serif;font-size:16px;color:#121721">
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                                 <span style="-webkit-border-radius: 25px; -moz-border-radius: 25px; border-radius: 25px; color: #00D5FF; text-decoration: none; font-family: Arial; font-size: 24px;  border: none; display: block; ">
                                  Read the full lesson
                                 </span>
                                 <!--<![endif]-->
                                 <!--[if mso]><a 
href="https://www.ne16.com/t/11056470/226372826/10314758/1/1009501/?b44ed14b=ZmQ5NDhlNjEtOWVmYi00ZTRjLWIxZWItMzI4MWIxZmYzYzEx&x=1d1a423b" target="_blank" style="-webkit-border-radius: 25px; -moz-border-radius: 25px; border-radius: 25px; color: #00D5FF; text-decoration: none; font-family: Arial; font-size: 24px;  border: none; display: block; ">Read the full lesson</a><![endif]-->
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                            </td>
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                          </tbody>
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                         <!--[if 
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                       </tr>
                      </tbody>
                     </table>
                    </td>
                   </tr>
                  </tbody>
                 </table>
                </td>
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               <tr>
                <td colspan="1" height="24" style="width:100%;height:24px;font-size:1px;vertical-align:top;font-family:Arial,Helvetica,sans-serif;color:#121721">
                 <!--[if mso]><img src="//editor.ne16.com/spacer.gif" style="mso-hide:all;border:0;"><![endif]-->
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            <td class="td100" colspan="6" style="width:600px;vertical-align:top;font-family:Arial,Helvetica,sans-serif;font-size:16px;color:#121721" width="600">
             <table align="center" border="0" cellpadding="0" cellspacing="0" class="email-cell-group" style="border-collapse:collapse;width:100%;table-layout:fixed;margin-left:auto;margin-right:auto">
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                <td colspan="1" style="width:100%;vertical-align:top;font-family:Arial,Helvetica,sans-serif;font-size:16px;color:#121721">
                 <table align="center" style="width:100%;border-collapse:collapse;margin-left:auto;margin-right:auto">
                  <tbody style="padding:0;margin:0;touch-action:auto">
                   <tr style="margin:0">
                    <td align="center" style="padding:0;margin:0;vertical-align:top;font-family:Arial,Helvetica,sans-serif;font-size:16px;color:#121721">
                     <a id="pad-desktop" style="display:block;color:#121721">
                      <img src="https://inboxflows.com/_/image/https%253A%252F%252Fpa-cdn1.pvd.to%252Fs%252Ftcwybw%253Femail%253D947418d3%2540uifeed.com%2526campaign_id%253D11056470%2526device%253Ddesktop%2526v%253D0.14%2526color_scheme%253Dlight/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZwYS1jZG4xLnB2ZCIsInRpbWUiOjE3ODYxMDg4MjguNzQzNjc5fQ:1wsKUu:JLfMJCUivy5gORLOKzrssTuzPPVTmgl-laDuls0zov8" style="width:100%;max-width:650px;border:0" width="650"/>
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                      <img src="https://inboxflows.com/_/image/https%253A%252F%252Fpa-cdn2.pvd.to%252Fs%252Ftcwybw%253Femail%253D947418d3%2540uifeed.com%2526campaign_id%253D11056470%2526device%253Dmobile%2526v%253D0.14%2526color_scheme%253Dlight/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZwYS1jZG4yLnB2ZCIsInRpbWUiOjE3ODYxMDg4MjguNzQzNzg2Nn0:1wsKUu:R6xTbJcl_LXcIaw93caQbe3NanQyD5_Cd9s-PQyD_Nk" style="width:100%;max-width:400px;border:0" width="400"/>
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                <td colspan="1" height="24" style="width:100%;height:24px;font-size:1px;vertical-align:top;font-family:Arial,Helvetica,sans-serif;color:#121721">
                 <!--[if mso]><img src="//editor.ne16.com/spacer.gif" style="mso-hide:all;border:0;"><![endif]-->
                </td>
               </tr>
              </tbody>
             </table>
            </td>
           </tr>
           <tr>
            <td class="td100" colspan="6" style="width:600px;vertical-align:top;font-family:Arial,Helvetica,sans-serif;font-size:16px;color:#121721" width="600">
             <table align="center" border="0" cellpadding="0" cellspacing="0" class="email-cell-group" style="border-collapse:collapse;width:100%;table-layout:fixed;margin-left:auto;margin-right:auto">
              <colgroup>
               <col width="100%"/>
              </colgroup>
              <tbody>
               <tr>
                <td class="editor-cell-text" colspan="1" style="padding:10px;width:580px;vertical-align:top;font-family:Arial,Helvetica,sans-serif;font-size:16px;color:#121721" width="580">
                 <h1 style="mso-line-height-rule:exactly;Margin:0;font-family:Arial;font-size:32px;font-weight:bold;color:#121721">
                  <span style="font-family:Arial">
                   3. Six tasks, in order
                   <span class="ql-cursor">
                    
                   </span>
                  </span>
                 </h1>
                </td>
               </tr>
               <tr>
                <td class="editor-cell-text" colspan="1" style="padding:10px;width:580px;font-family:Arial,Helvetica,sans-serif;font-size:16px;line-height:1.6;color:#121721;vertical-align:top;mso-line-height-rule:exactly" width="580">
                 <div>
                  <span style="line-height: 1.6; font-size: 16px">
                   Write down tomorrow's six most important tasks tonight, ranked. In the morning, start at one and don't touch two until one is finished. Bethlehem Steel paid Ivy Lee a fortune for that routine in 1918. Charles Schwab called it the most profitable lesson he learned.
                   <span class="ql-cursor">
                    
                   </span>
                  </span>
                 </div>
                </td>
               </tr>
               <tr>
                <td class="editor-cell-text" colspan="1" style="padding:10px;width:580px;font-family:Arial,Helvetica,sans-serif;font-size:16px;line-height:1.6;color:#121721;vertical-align:top;mso-line-height-rule:exactly" width="580">
                 <div>
                  <strong style="font-size: 16px; line-height: 1.6">
                   What this means for leaders:
                  </strong>
                  <span style="font-size: 16px; line-height: 1.6">
                   Before you close the laptop today, write your six tasks for Monday and rank them, then work number one to completion before opening number two.
                   <span class="ql-cursor">
                    
                   </span>
                  </span>
                 </div>
                </td>
               </tr>
               <tr>
                <td colspan="1" style="padding:10px 5px;vertical-align:top;width:590px;font-family:Arial,Helvetica,sans-serif;font-size:16px;color:#121721" width="590">
                 <table align="center" border="0" cellpadding="0" cellspacing="0" style="margin:0 auto 0 0" width="100%">
                  <tbody>
                   <tr>
                    <td align="center" bgcolor="#000000" style="text-align:center;-webkit-border-radius:25px;-moz-border-radius:25px;border-radius:25px;font-family:Arial,Helvetica,sans-serif;font-size:16px;color:#121721">
                     <table align="center" border="0" cellpadding="0" cellspacing="0" style="border:none;border-spacing:0;border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;mso-margin-top-alt:0px;mso-margin-bottom-alt:0px;mso-padding-alt:0px 
0px 0px 0px;margin-left:auto;margin-right:auto" width="100%">
                      <tbody>
                       <tr>
                        <td height="40" style="vertical-align:middle;text-align:center;font-family:Arial,Helvetica,sans-serif;font-size:16px;color:#121721" valign="middle">
                         <!--[if !mso]><!-->
                         <a style="-webkit-border-radius: 25px; -moz-border-radius: 25px; border-radius: 25px; color: #00D5FF; text-decoration: 
none; font-family: Arial; font-size: 24px;  border: 1px solid #000000; display: block; " target="_blank">
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                          <tbody>
                           <tr>
                            <td align="center" bgcolor="#000000" style="text-align:center;vertical-align:middle;-webkit-border-radius:25px;-moz-border-radius:25px;border-radius:25px;font-family:Arial,Helvetica,sans-serif;font-size:16px;color:#121721" valign="middle">
                             <table align="center" bgcolor="#000000" cellpadding="0" cellspacing="0" style="-webkit-border-radius:25px;-moz-border-radius:25px;border-radius:25px;margin-left:auto;margin-right:auto" width="100%">
                              <tbody>
                               <tr>
                                <td align="center" bgcolor="#000000" style="text-align:center;-webkit-border-radius:25px;-moz-border-radius:25px;border-radius:25px;font-family:Arial,Helvetica,sans-serif;font-size:16px;color:#121721">
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                                  Read the full lesson
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                                 <!--<![endif]-->
                                 <!--[if mso]><a 
href="https://www.ne16.com/t/11056470/226372826/10314759/1/1009501/?b44ed14b=ZmQ5NDhlNjEtOWVmYi00ZTRjLWIxZWItMzI4MWIxZmYzYzEx&x=25248cfa" target="_blank" style="-webkit-border-radius: 25px; -moz-border-radius: 25px; border-radius: 25px; color: #00D5FF; text-decoration: none; font-family: Arial; font-size: 24px;  border: none; display: block; ">Read the full lesson</a><![endif]-->
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                               </tr>
                              </tbody>
                             </table>
                            </td>
                           </tr>
                          </tbody>
                         </table>
                         <!--[if 
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                        </td>
                       </tr>
                      </tbody>
                     </table>
                    </td>
                   </tr>
                  </tbody>
                 </table>
                </td>
               </tr>
               <tr>
                <td colspan="1" height="24" style="width:100%;height:24px;font-size:1px;vertical-align:top;font-family:Arial,Helvetica,sans-serif;color:#121721">
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            </td>
           </tr>
           <tr>
            <td class="td100" colspan="6" style="width:600px;vertical-align:top;font-family:Arial,Helvetica,sans-serif;font-size:16px;color:#121721" width="600">
             <table align="center" border="0" cellpadding="0" cellspacing="0" class="email-cell-group" style="border-collapse:collapse;width:100%;table-layout:fixed;margin-left:auto;margin-right:auto">
              <colgroup>
               <col width="100%"/>
              </colgroup>
              <tbody>
               <tr>
                <td class="editor-cell-text" colspan="1" style="padding:10px;width:580px;vertical-align:top;font-family:Arial,Helvetica,sans-serif;font-size:16px;color:#121721" width="580">
                 <h1 style="mso-line-height-rule:exactly;Margin:0;font-family:Arial;font-size:32px;font-weight:bold;color:#121721">
                  <span style="font-family:Arial">
                   4. Everyone's resource, nobody's problem
                  </span>
                 </h1>
                </td>
               </tr>
               <tr>
                <td class="editor-cell-text" colspan="1" style="padding:10px;width:580px;font-family:Arial,Helvetica,sans-serif;font-size:16px;line-height:1.6;color:#121721;vertical-align:top;mso-line-height-rule:exactly" width="580">
                 <div>
                  <span style="line-height: 1.6; font-size: 16px">
                   A discretionary budget, engineering capacity and brand reputation have something in common. Every team draws on them and no team owns them. Ungoverned, they get drained by people making perfectly sensible decisions. Garrett Hardin named the pattern in 1968.
                   <span class="ql-cursor">
                    
                   </span>
                  </span>
                 </div>
                </td>
               </tr>
               <tr>
                <td class="editor-cell-text" colspan="1" style="padding:10px;width:580px;font-family:Arial,Helvetica,sans-serif;font-size:16px;line-height:1.6;color:#121721;vertical-align:top;mso-line-height-rule:exactly" width="580">
                 <div>
                  <strong style="font-size: 16px; line-height: 1.6">
                   What this means for leaders:
                  </strong>
                  <span style="font-size: 16px; line-height: 1.6">
                   Name one shared resource your teams compete for, engineering time or the brand, and write down who gets it, how much, and who decides.
                   <span class="ql-cursor">
                    
                   </span>
                  </span>
                 </div>
                </td>
               </tr>
               <tr>
                <td colspan="1" style="padding:10px 5px;vertical-align:top;width:590px;font-family:Arial,Helvetica,sans-serif;font-size:16px;color:#121721" width="590">
                 <table align="center" border="0" cellpadding="0" cellspacing="0" style="margin:0 auto 0 0" width="100%">
                  <tbody>
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                   5. Cash shrinks on a schedule
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                   Divide 72 by an annual rate and you get the years it takes to double. The arithmetic runs in reverse too. Three percent inflation halves your purchasing power in 24 years, and a credit card at 18 percent doubles what you owe in four.
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                   What this means for leaders:
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                   Take your highest-rate debt, divide 72 by that rate, and tell your team how fast the balance doubles if nobody pays it down.
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