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   Find the bottleneck (corrected edition!)
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   Plus 4 more lessons for your Friday.
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          Plus 4 more lessons for your Friday. ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌
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                  Friday, July 10, 2026
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                   Hey, Simon 
here (editor of this newsletter). Some of you let me know that a couple links were off in this morning's mailing. Sorry about that. Here's the corrected version.
                  </em>
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                 <div>
                  <br/>
                 </div>
                 <div>
                  A single overloaded step can cap what an entire company ships, no matter how fast every other part runs.
                 </div>
                 <div>
                  <br/>
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                 <div>
                  The five ideas below are all about leverage: the few points in a system where a small, focused move changes the whole output.
                 </div>
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                      SPONSORED
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                      Become the go-to AI expert in 30 days
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                       AI keeps coming up at work, but you still don't get it?
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                       That's exactly why 1M+ professionals working at Google, Meta, and OpenAI read Superhuman 
AI daily.
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                       Here's what you get:
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                        Daily AI news that matters for your career - Filtered from 1000s of sources so you know what affects your industry.
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                        Step-by-step tutorials
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                        New AI tools tested and reviewed - We try everything to deliver tools that drive real results.
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                        All in just 3 minutes a day
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                     <p>
                      <strong style="font-size: 18px">
                       1. Better products don't win
                      </strong>
                     </p>
                     <p>
                      <span style="font-size: 16px">
                       The most durable tech companies rarely had the best product. They had products that got better as more people joined. That is a network effect, and it is why a dominant platform can feel impossible to unseat.
                      </span>
                     </p>
                     <blockquote>
                      <em style="font-size:15px;color:#3C3C3C">
                       Robert Metcalfe, who co-invented Ethernet, framed network value as a square law: two users make a single connection, twelve users make 
66.
                      </em>
                     </blockquote>
                     <p>
                      <strong style="font-size: 16px">
                       What this means for leaders:
                      </strong>
                      <span style="font-size: 16px">
                       pick the one metric that tracks progress toward critical mass, and judge early spending against it rather than feature polish.
                      </span>
                     </p>
                     <p>
                      <strong style="color: var(--blue-cta-default)">
                       <a data-linktext="Read the full lesson →" data-linktype="Normal" style="color:var(=-blue-cta-default)" target="_blank">
                        Read the full lesson →
                       </a>
                      </strong>
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                      <table align="center" border="0" cellpadding="0" cellspacing="0" style="border:0 #9B9B9B;height:2px;width:80%;text-align:center;color:#9B9B9B;margin:0 auto;background-color:#999999;border-left-width:0;border-right-width:0">
                       <tr>
                        <td style="font-size:2px;mso-line-height-rule:exactly;line-height:2px;vertical-align:top;font-family:Arial,Helvetica,sans-serif;color:#000000">
                        </td>
                       </tr>
                      </table>
                     </div>
                    </td>
                   </tr>
                  </tbody>
                 </table>
                </td>
               </tr>
               <tr>
                <td class="td100" colspan="6" style="width:100%;vertical-align:top;font-family:Arial,Helvetica,sans-serif;font-size:14px;color:#000000">
                 <table align="center" border="0" cellpadding="0" cellspacing="0" class="email-cell-group" style="border-collapse:collapse;width:100%;table-layout:fixed;margin-left:auto;margin-right:auto">
                  <colgroup>
                   <col width="100%"/>
                  </colgroup>
                  <tbody>
                   <tr>
                    <td class="editor-cell-text" colspan="1" style="padding:20px;line-height:1.4;width:100%;font-size:16px;font-family:Arial,Helvetica,sans-serif;color:#000000;vertical-align:top;mso-line-height-rule:exactly">
                     <p>
                      <strong style="font-size: 18px">
                       2. Give first
                      </strong>
                     </p>
                     <p>
                      <span style="font-size: 16px">
                       In Robert Cialdini's restaurant study, waiters who left a candy with the bill got bigger tips. A second candy, handed back personally, pushed tips higher still. Giving first creates a pull to return the favor.
                      </span>
                     </p>
                     <p>
                      <strong style="font-size: 16px">
                       What this 
means for leaders:
                      </strong>
                      <span style="font-size: 16px">
                       lead your next client relationship with something useful and unasked for, a relevant insight or introduction, before you make any request.
                      </span>
                     </p>
                     <p>
                      <strong style="color: var(--blue-cta-default)">
                       <a data-linktext="Read the full lesson →" data-linktype="Normal" style="color:var(=-blue-cta-default)" target="_blank">
                        Read the 
full lesson →
                       </a>
                      </strong>
                     </p>
                    </td>
                   </tr>
                   <tr>
                    <td align="center" colspan="1" style="width:100%;vertical-align:top;padding-top:5px;padding-bottom:5px;font-family:Arial,Helvetica,sans-serif;font-size:14px;color:#000000">
                     <div class="ruleContent">
                      <table align="center" border="0" cellpadding="0" cellspacing="0" style="border:0 #9B9B9B;height:2px;width:80%;text-align:center;color:#9B9B9B;margin:0 auto;background-color:#999999;border-left-width:0;border-right-width:0">
                       <tr>
                        <td style="font-size:2px;mso-line-height-rule:exactly;line-height:2px;vertical-align:top;font-family:Arial,Helvetica,sans-serif;color:#000000">
                        </td>
                       </tr>
                      </table>
                     </div>
                    </td>
                   </tr>
                  </tbody>
                 </table>
                </td>
               </tr>
               <tr>
                <td class="td100" colspan="6" style="width:100%;vertical-align:top;font-family:Arial,Helvetica,sans-serif;font-size:14px;color:#000000">
                 <table align="center" border="0" cellpadding="0" cellspacing="0" class="email-cell-group" style="border-collapse:collapse;width:100%;table-layout:fixed;margin-left:auto;margin-right:auto">
                  <colgroup>
                   <col width="100%"/>
                  </colgroup>
                  <tbody>
                   <tr>
                    <td class="editor-cell-text" colspan="1" style="padding:20px;line-height:1.4;width:100%;font-size:16px;font-family:Arial,Helvetica,sans-serif;color:#000000;vertical-align:top;mso-line-height-rule:exactly">
                     <p>
                      <strong style="font-size: 18px">
                       3. Silence isn't safety
                      </strong>
                     </p>
                     <p>
                      <span style="font-size: 16px">
                       Most leaders say they want candor. Then someone offers it and the room goes cold. Psychological safety, the team climate where people admit mistakes without fear, is what closes that gap.
                      </span>
                     </p>
                     <blockquote>
                      <em style="font-size:15px;color:#3C3C3C">
                       Google's Project Aristotle studied its own teams and found psychological safety the single strongest predictor of team effectiveness.
                      </em>
                     </blockquote>
                     <p>
                      <strong style="font-size: 16px">
                       What this means for leaders:
                      </strong>
                      <span style="font-size: 16px">
                       the next time someone brings you bad news, respond with thanks and a question rather than blame, and do it where the team can see.
                      </span>
                     </p>
                     <p>
                      <strong style="color: var(--blue-cta-default)">
                       <a data-linktext="Read the full lesson →" data-linktype="Normal" style="color:var(=-blue-cta-default)" target="_blank">
                        Read the full lesson →
                       </a>
                      </strong>
                     </p>
                    </td>
                   </tr>
                   <tr>
                    <td align="center" colspan="1" style="width:100%;vertical-align:top;padding-top:5px;padding-bottom:5px;font-family:Arial,Helvetica,sans-serif;font-size:14px;color:#000000">
                     <div class="ruleContent">
                      <table align="center" border="0" cellpadding="0" cellspacing="0" style="border:0 #9B9B9B;height:2px;width:80%;text-align:center;color:#9B9B9B;margin:0 auto;background-color:#999999;border-left-width:0;border-right-width:0">
                       <tr>
                        <td style="font-size:2px;mso-line-height-rule:exactly;line-height:2px;vertical-align:top;font-family:Arial,Helvetica,sans-serif;color:#000000">
                        </td>
                       </tr>
                      </table>
                     </div>
                    </td>
                   </tr>
                  </tbody>
                 </table>
                </td>
               </tr>
               <tr>
                <td class="td100" colspan="6" style="width:100%;vertical-align:top;font-family:Arial,Helvetica,sans-serif;font-size:14px;color:#000000">
                 <table align="center" border="0" cellpadding="0" cellspacing="0" class="email-cell-group" style="border-collapse:collapse;width:100%;table-layout:fixed;margin-left:auto;margin-right:auto">
                  <colgroup>
                   <col width="100%"/>
                  </colgroup>
                  <tbody>
                   <tr>
                    <td class="editor-cell-text" colspan="1" style="padding:20px;line-height:1.4;width:100%;font-size:16px;font-family:Arial,Helvetica,sans-serif;color:#000000;vertical-align:top;mso-line-height-rule:exactly">
                     <p>
                      <strong style="font-size: 18px">
                       4. The weakest link sets the pace
                      </strong>
                     </p>
                     <p>
                      <span style="font-size: 16px">
                       Every system has one bottleneck, and it sets the pace for everything else. Eliyahu Goldratt's Theory of Constraints, from his 1984 novel The Goal, says to stop optimizing every part and fix that single limiting step.
                      </span>
                     </p>
                     <p>
                      <strong style="font-size: 16px">
                       What this means for leaders:
                      </strong>
                      <span style="font-size: 16px">
                       find the one step that limits your team's output, and before adding budget or headcount, make sure that step is never idle or waiting on work.
                      </span>
                     </p>
                     <p>
                      <strong style="color: var(--blue-cta-default)">
                       <a data-linktext="Read the full lesson →" data-linktype="Normal" style="color:var(=-blue-cta-default)" target="_blank">
                        Read the full lesson →
                       </a>
                      </strong>
                     </p>
                    </td>
                   </tr>
                   <tr>
                    <td align="center" colspan="1" style="width:100%;vertical-align:top;padding-top:5px;padding-bottom:5px;font-family:Arial,Helvetica,sans-serif;font-size:14px;color:#000000">
                     <div class="ruleContent">
                      <table align="center" border="0" cellpadding="0" cellspacing="0" style="border:0 #9B9B9B;height:2px;width:80%;text-align:center;color:#9B9B9B;margin:0 auto;background-color:#999999;border-left-width:0;border-right-width:0">
                       <tr>
                        <td style="font-size:2px;mso-line-height-rule:exactly;line-height:2px;vertical-align:top;font-family:Arial,Helvetica,sans-serif;color:#000000">
                        </td>
                       </tr>
                      </table>
                     </div>
                    </td>
                   </tr>
                  </tbody>
                 </table>
                </td>
               </tr>
               <tr>
                <td class="td100" colspan="6" style="width:100%;vertical-align:top;font-family:Arial,Helvetica,sans-serif;font-size:14px;color:#000000">
                 <table align="center" border="0" cellpadding="0" cellspacing="0" class="email-cell-group" style="border-collapse:collapse;width:100%;table-layout:fixed;margin-left:auto;margin-right:auto">
                  <colgroup>
                   <col width="100%"/>
                  </colgroup>
                  <tbody>
                   <tr>
                    <td class="editor-cell-text" colspan="1" style="padding:20px;line-height:1.4;width:100%;font-size:16px;font-family:Arial,Helvetica,sans-serif;color:#000000;vertical-align:top;mso-line-height-rule:exactly">
                     <p>
                      <strong style="font-size: 18px">
                       5. Flow lives just past easy
                      </strong>
                     </p>
                     <p>
                      <span style="font-size: 16px">
                       Give someone a task just hard enough to stretch the skills they already have, and they can drop into total absorption. Mihaly Csikszentmihalyi spent decades studying that state, called flow, where self-consciousness fades and performance 
peaks.
                      </span>
                     </p>
                     <p>
                      <strong style="font-size: 16px">
                       What this means for leaders:
                      </strong>
                      <span style="font-size: 16px">
                       audit one person's core work this week for challenge-skill fit, and re-scope the pieces that are far too easy or far too hard.
                      </span>
                     </p>
                     <p>
                      <strong style="color: var(--blue-cta-default)">
                       <a data-linktext="Read the full lesson →" data-linktype="Normal" style="color:var(=-blue-cta-default)" target="_blank">
                        Read the full lesson →
                       </a>
                      </strong>
                     </p>
                    </td>
                   </tr>
                   <tr>
                    <td align="center" colspan="1" style="width:100%;vertical-align:top;padding-top:5px;padding-bottom:5px;font-family:Arial,Helvetica,sans-serif;font-size:14px;color:#000000">
                     <div class="ruleContent">
                      <table align="center" border="0" cellpadding="0" cellspacing="0" style="border:0 #9B9B9B;height:2px;width:80%;text-align:center;color:#9B9B9B;margin:0 auto;background-color:#999999;border-left-width:0;border-right-width:0">
                       <tr>
                        <td style="font-size:2px;mso-line-height-rule:exactly;line-height:2px;vertical-align:top;font-family:Arial,Helvetica,sans-serif;color:#000000">
                        </td>
                       </tr>
                      </table>
                     </div>
                    </td>
                   </tr>
                  </tbody>
                 </table>
                </td>
               </tr>
               <tr>
                <td class="td100" colspan="6" height="24" style="width:100%;height:24px;font-size:1px;vertical-align:top;font-family:Arial,Helvetica,sans-serif;color:#000000">
                 <!--[if mso]><img src="//editor.ne16.com/spacer.gif" style="mso-hide:all;border:0;"><![endif]-->
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               <tr>
                <td class="snippet td100" colspan="6" style="width:100%;vertical-align:top;font-family:Arial,Helvetica,sans-serif;font-size:14px;color:#000000">
                 <table align="center" border="0" cellpadding="0" cellspacing="0" class="email-cell-group" style="border-collapse:collapse;width:100%;table-layout:fixed;margin-left:auto;margin-right:auto">
                  <colgroup>
                   <col width="17%"/>
                   <col width="17%"/>
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                      <table align="center" border="0" cellpadding="0" cellspacing="0" style="border:0 #9B9B9B;height:1px;width:100%;text-align:center;background-color:#999999;color:#9B9B9B;margin:0 auto;border-left-width:0;border-right-width:0">
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                        <td style="font-size:1px;mso-line-height-rule:exactly;line-height:1px;vertical-align:top;font-family:Arial,Helvetica,sans-serif;color:#000000">
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                     <img class="img100" height="auto" src="https://inboxflows.com/_/image/https%253A%252F%252Feditor.ne16.com%252Fquartz-prod%252F070125-quartz-logo.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZlZGl0b3IubmUxNiIsInRpbWUiOjE3ODM3MDAzNjkuODA1NDkxMn0:1wiDwn:6eQpmlOGMbo2oo2ArDxwcAx-Btza3s1tIlK8sXvzZcI" style="width:200px;max-height:32px;vertical-align:middle" width="200"/>
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                     <div style="text-align: center">
                      <strong style="font-size:14px;color:#168DD9">
                       <a style="color:#168DD9;text-decoration:none">
                        TERMS OF SERVICE
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                        PRIVACY POLICY
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                        UNSUBSCRIBE
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                     <div style="text-align: center">
                      <span style="font-size:14px;color:#888888">
                       © 2026 QUARTZ MEDIA NETWORK (US), INC. ALL RIGHTS RESERVED.
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                     <div style="text-align: center">
                      <span style="font-size:14px;color:#888888">
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                      <!--[if (mso 12 | mso 14 | mso 15 | mso 16)]></td><![endif]-->
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                      <span style="display: inline-block; vertical-align: middle;">
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