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Help Scout Trial user

@uifeed.com
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   Finding time for work and play 🪁
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   Inside: Tips to grow your career and spark creativity, plus a new SLA metric to track ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏                                                                                                                                                                                                   
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                      Hi friends!
                     </p>
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                      It’s hard to believe, but we’re almost halfway through 2026. Time moves fast and while you may be tempted to keep your head down and focus on wrapping up Q2, this newsletter is all about the importance of finding time to look forward.
                     </p>
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                      We’re talking about how small moves can turn into big career changes, making the case for fun, and taking a look at a new metric that you can track using the SLA feature in Help Scout.
                     </p>
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                      Let’s go👇
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                          Fresh content: Small actions, big results
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Standard ITW text styles:
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font-style: normal; 
font-weight: normal;
color: #405261;
line-height: 1.6;
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- We tried elminating some of the spacing around the headers for the :first-of-type but ran into
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                    <div class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_rich_text" data-hs-cos-field="richtext_field" data-hs-cos-general-type="widget" data-hs-cos-type="inline_rich_text" id="hs_cos_wrapper_module_17458464279247_" style="color: inherit; font-size: inherit; line-height: inherit;">
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                      Kristi Thompson is a longtime member of our support team and she’s a career development expert. We previously shared her
                      <a data-hs-link-id="0" data-hs-link-id-v2="6LhAH/VF" rel="noopener" style="color:#304ddb; text-decoration:none !important" target="_blank">
                       advice
                      </a>
                      on making a work pivot with your existing skills, and now want to point you to a fresh batch of tips on The Supportive podcast.
                     </p>
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                      In this episode, Kristi chats with Mat Patterson about how the small moves she made to increase the visibility of her work turned into an entirely new role at Help Scout. Things like keeping a list of what you’re working on may sound insignificant, but as Kristi explains, it’s a great way to demonstrate your impact and progress your career.
                     </p>
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                        <!--Uses a "bulletproof" button design from https://buttons.cm/ as a fallback for Outlook -->
                        <!--[if mso]>
                      <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="https://www.helpscout.com/blog/kristi-created-customer-success-job/" style="height:50px;v-text-anchor:middle;width:200px;color:#ffffff !important;text-decoration:none;" arcsize="10%" stroke="f" fillcolor="#304DDB">
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                         <span style="color: #ffffff !important;">
                          <font color="#ffffff">
                           Listen now
                          </font>
                         </span>
                        </a>
                        <!--[if mso]>
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                       </td>
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            <!--Help Scout - Text Module -->
            <!-- Notes: -->
            <!--
Standard ITW text styles:
font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif;
font-style: normal; 
font-weight: normal;
color: #405261;
line-height: 1.6;
font-size: 16px;
Standard HS Link styles
color: #304DDB !important; 
text-decoration: none !important; 
font-weight: 400 !important;
:hover, :active, :focus {color: #263AAD !important;}
- Font weight is forced to be 500 for italicized text due to a conflict with Hubspot's GUI
- Spacing between headers is 30px top and bottom.
- We tried elminating some of the spacing around the headers for the :first-of-type but ran into
a visual regression in dark mode.
-->
            <!--[if true]>
<table role="presentation" border="0" cellpadding="0" cellspacing="0" style="width:620px; border-collapse: collapse;" align="center"><tr><td>
<![endif]-->
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             <tbody>
              <tr>
               <td style="font-family:Arial, sans-serif; font-size:18px; color:#556575; word-break:break-word; padding:0 10px">
                <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width: 100%; max-width: 600px; border-collapse: collapse;
        
        
        
        ">
                 <tbody>
                  <tr>
                   <td class="hs-richtext-wrapper" style="word-break:break-word; width:100%; padding:0px 35px 12px 35px; font-family:'Helvetica Neue', Helvetica, Arial, sans-serif; line-height:1.6 !important; color:#405261 !important; font-style:normal; font-weight:normal; font-size:16px !important" width="100%">
                    <div class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_rich_text" data-hs-cos-field="richtext_field" data-hs-cos-general-type="widget" data-hs-cos-type="inline_rich_text" id="hs_cos_wrapper_module_17458464363058_" style="color: inherit; font-size: inherit; line-height: inherit;">
                     <h2 style="margin:0; line-height:1.3 !important; font-size:24px !important; margin-top:30px; margin-bottom:15px !important; font-family:'Helvetica Neue', Helvetica, Arial, sans-serif !important; color:#131b24 !important; font-style:normal; font-weight:normal">
                      Product update: SLAs now support ‘next response time’ goals
                     </h2>
                    </div>
                   </td>
                  </tr>
                 </tbody>
                </table>
               </td>
              </tr>
             </tbody>
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            <!--Help Scout - Banner Image -->
            <!-- Notes: -->
            <!-- 
- Banner image is 600 x 338 in dimensions
- Decided against a border radius in image due to conflicts in dark mode
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            <!--[if true]>
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                    <!-- Featured Image -->
                    <!-- Conditionally insert link around image -->
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                     <img alt="Next Response Time" height="auto" loading="lazy" src="https://inboxflows.com/_/image/https%253A%252F%252Femail.helpscout.com%252Fhs-fs%252Fhubfs%252FNext%2520Response%2520Time.jpg%253Fwidth%253D1200%2526height%253D676%2526upscale%253Dtrue%2526name%253DNext%2520Response%2520Time.jpg/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZlbWFpbC5oZWxwcyIsInRpbWUiOjE3ODAzMzcyNzMuMzU0NTg3fQ:1wU73J:WL6McoJKK1LQNrF9WEvOTqa02ijDAXppEouydfWtGOo" style="outline:none; text-decoration:none; border:none; width:100%; height:auto; display:block" width="600"/>
                     <!-- Conditionally close link tag -->
                    </a>
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            <!--[if true]>
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<![endif]-->
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            <!--Help Scout - Text Module -->
            <!-- Notes: -->
            <!--
Standard ITW text styles:
font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif;
font-style: normal; 
font-weight: normal;
color: #405261;
line-height: 1.6;
font-size: 16px;
Standard HS Link styles
color: #304DDB !important; 
text-decoration: none !important; 
font-weight: 400 !important;
:hover, :active, :focus {color: #263AAD !important;}
- Font weight is forced to be 500 for italicized text due to a conflict with Hubspot's GUI
- Spacing between headers is 30px top and bottom.
- We tried elminating some of the spacing around the headers for the :first-of-type but ran into
a visual regression in dark mode.
-->
            <!--[if true]>
<table role="presentation" border="0" cellpadding="0" cellspacing="0" style="width:620px; border-collapse: collapse;" align="center"><tr><td>
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        ">
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                      In April, we introduced SLAs to help teams manage first response and final resolution times directly in Help Scout. Now, SLAs also support ‘next response time’ goals.
                     </p>
                     <p style="font-family:'Helvetica Neue', Helvetica, Arial, sans-serif !important; color:#405261 !important; font-style:normal; font-weight:normal; font-size:16px !important; line-height:175%; margin-bottom:18px !important">
                      Next response time tracks how long customers wait for follow-up replies after the initial response, giving teams visibility into responsiveness across the full conversation, not just the beginning or end.
                     </p>
                     <p style="font-family:'Helvetica Neue', Helvetica, Arial, sans-serif !important; color:#405261 !important; font-style:normal; font-weight:normal; font-size:16px !important; line-height:175%; margin-bottom:18px !important">
                      Each time a customer replies, the SLA timer starts again. That means you can spot conversations that may be slowing down or avoid long gaps between replies. Next response time compliance is also included in SLA reporting, so you can better understand how consistently follow-up expectations are being met.
                     </p>
                     <p style="font-family:'Helvetica Neue', Helvetica, Arial, sans-serif !important; color:#405261 !important; font-style:normal; font-weight:normal; font-size:16px !important; line-height:175%; margin-bottom:18px !important">
                      Haven’t set up your first SLA policy yet?
                      <a data-hs-link-id="0" data-hs-link-id-v2="d0/EiFjd" rel="noopener" style="color:#304ddb; text-decoration:none !important" target="_blank">
                       Learn more about SLAs
                      </a>
                      and how they work in Help Scout.
                     </p>
                    </div>
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                  </tr>
                 </tbody>
                </table>
               </td>
              </tr>
             </tbody>
            </table>
            <!--[if true]>
</td></tr></table>
<![endif]-->
            <style type="text/css">
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  .hs-richtext-wrapper a { color: #304DDB; text-decoration: none !important;}
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            <!--Help Scout - Text Module -->
            <!-- Notes: -->
            <!--
Standard ITW text styles:
font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif;
font-style: normal; 
font-weight: normal;
color: #405261;
line-height: 1.6;
font-size: 16px;
Standard HS Link styles
color: #304DDB !important; 
text-decoration: none !important; 
font-weight: 400 !important;
:hover, :active, :focus {color: #263AAD !important;}
- Font weight is forced to be 500 for italicized text due to a conflict with Hubspot's GUI
- Spacing between headers is 30px top and bottom.
- We tried elminating some of the spacing around the headers for the :first-of-type but ran into
a visual regression in dark mode.
-->
            <!--[if true]>
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                      Wildcard: Let’s go fly a kite
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                    <!-- Featured Image -->
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                      Growing professionally and meeting deadlines are important, but I think the opposite end of the spectrum is just as valuable. It’s time to start carving out more time for fun.
                     </p>
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                      A 2018 article in
                      <a data-hs-link-id="0" data-hs-link-id-v2="rPLZB0pb" rel="noopener" style="color:#304ddb; text-decoration:none !important" target="_blank">
                       <em>
                        Nature
                       </em>
                      </a>
                      found that taking part in hobbies boosted both the productivity and creativity of scientific researchers. When sitting with the same problems everyday, it’s easy to miss things. As Dean Simonton, a retired psychologist and one of the scientists interviewed in the piece, said, “You can't get outside the box you're in.”
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                      Professor Laura Den Dulk, co-author of a
                      <a data-hs-link-id="0" data-hs-link-id-v2="CDDFuB2m" rel="noopener" style="color:#304ddb; text-decoration:none !important" target="_blank">
                       study
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                      on the topic of hobbies and workplace creativity, noted that “people aren't just employees — they're whole individuals, and supporting their personal growth outside of work can have a positive impact inside the workplace too.”
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                      Den Dulk’s work specifically showed how creating a “leisure plan” led to better results than an unstructured approach, so my goal for the summer is to take fun a little more seriously. I’m making a plan to prioritize activities like reading, playing music, and being outside.
                     </p>
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                      While I’m not sure it will necessarily lead to big work gains, I suspect it will lead to a little
                      <a data-hs-link-id="0" data-hs-link-id-v2="dWCAeeT2" rel="noopener" style="color:#304ddb; text-decoration:none !important" target="_blank">
                       more joy
                      </a>
                      . And in my book, that’s a win.
                     </p>
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text-decoration: none !important; 
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                      Been up to anything fun lately? Hit reply and let me know!
                     </p>
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                        <!-- Signature image 1 75px x 75px -->
                        <img alt="alexa-ahrens" height="75" loading="lazy" src="https://inboxflows.com/_/image/https%253A%252F%252Femail.helpscout.com%252Fhs-fs%252Fhubfs%252FEmail%2520Images%252FAvatars%252Falexa-ahrens.png%253Fwidth%253D300%2526height%253D300%2526upscale%253Dtrue%2526name%253Dalexa-ahrens.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZlbWFpbC5oZWxwcyIsInRpbWUiOjE3ODAzMzcyNzMuMzU1MDUwNn0:1wU73J:J-T1QZPiIgsx_WRSKv5X4K48keiwFR098FLgoeeWLh4" style="outline:none; text-decoration:none; height:75px; width:auto" width="auto"/>
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                        Alexa Ahrens
                        <br/>
                        <span style="color: #405261; font-size: 15px; font-style: italic; font-weight: 400;">
                         Content Strategist, Help Scout
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2 weeks, 3 days ago - editorial@helpscout.com
Finding time for work and play 🪁
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