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   and how to address them. Plus, a roundup of this week’s best SaaS thinking.  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­
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                        Edition #527, 24-Jul-2026
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                        We all know that hiring great people is one of the most important part of building a company.
                        <br/>
                        <br/>
                        The costliest hiring mistakes are the ones both sides could see coming and never addressed directly. A candidate wants to be managing people within a year, but the role is a long-term IC seat. Or they want an office and colleagues nearby, and you're fully remote.
                        <br/>
                        <br/>
                        The remedy is to be straightforward from the start: say it out loud in the recruitment phase, and you both save months of slow disappointment.
                        <br/>
                        <br/>
                        One article this week looks at what happens after the hire, when team tensions surface and start to compound. For leaders quietly wondering if they have the right people, it’s worth a read.
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                        <a class="" rel="noopener" style="text-decoration: underline; color: #666e89;" target="_blank">
                         <strong>
                          Nick Franklin
                         </strong>
                        </a>
                        <br/>
                        Founder &amp; CEO
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                        This week in SaaS
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                        <img alt="Kitchn runs PLG faster with subscription truth at the center" height="auto" src="https://inboxflows.com/_/image/https%253A%252F%252Fuserimg-assets-eu.customeriomail.com%252Fimages%252Fclient-env-125412%252F01KPAJ1G8K574E4SSG7D44C9BE.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZ1c2VyaW1nLWFzcyIsInRpbWUiOjE3ODQ4OTQ0MTQuMDY3NjM5Nn0:1wnEZa:sAs8bRjD2CNtP9xkZZYKRoMEQuOl6NAcidV7rQNpujY" style="display:block;height:auto;border:0;width:100%" title="Kitchn runs PLG faster with subscription truth at the center" width="258"/>
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                       Kitchn runs PLG faster with subscription truth at the center
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                        When Kitchn launched self-serve, the faster business model outgrew spreadsheet reporting. Their new centralized system: a single customer record with subscription truth at the center, giving clear visibility into new MRR, fastest-growing segments, and subscription trends.
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                         "Kitchn’s two core customer types, in-house marketing teams and agencies, behaved very differently once viewed side by side. Seeing those groups clearly helped Martin and the team spot retention patterns faster and understand which customers were succeeding most."
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                        Three team-building takeaways connect to the same leadership failure: avoiding hard decisions because the short-term cost feels too steep. Left unaddressed, that cost compounds into long-term damage. Address these issues now to keep your best people from leaving, protect your team's trust in your judgment, and structure your team to build effectively. The AI era makes all of this more urgent, not less.
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