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   Two updates for clearer FX movements, more flexible retention metrics, and a roundup of this week’s best SaaS thinking.  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­
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                        Edition #515, 01-May-2026
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                       <p style="margin:0;margin-bottom:16px">
                        Customers who’ve used a product for three, five, or eight years have a different standard for “good.”
                       </p>
                       <p style="margin:0;margin-bottom:16px">
                        They’re not just looking for the newest AI feature. They want data they can explain, workflows that still fit as the business changes, and confidence that the product is getting better at the jobs they rely on it to do.
                       </p>
                       <p style="margin:0;margin-bottom:16px">
                        That’s the difference between a tool that gets used and a platform that earns its place. A product can solve one problem well. A platform becomes part of how a business runs, which means it has to become more useful, more reliable, and easier to trust over time.
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                        This week's product updates are in that spirit: clearer subscription data across currencies, and more control over how churn and retention are calculated.
                        <strong>
                        </strong>
                        Read more
                        <a class="" rel="noopener" style="text-decoration: underline; color: #666e89;" target="_blank">
                         here
                        </a>
                        .
                       </p>
                       <p style="margin:0;margin-bottom:16px">
                        And with that, here’s what else is worth your attention this week.
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                        <a class="" rel="noopener" style="text-decoration: underline; color: #666e89;" target="_blank">
                         <strong>
                          Nick Franklin
                         </strong>
                        </a>
                        <br/>
                        Founder &amp; CEO
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                        This week in SaaS
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                       Compare your performance to the market with ChartMogul benchmarks
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                       <p style="margin:0;margin-bottom:16px">
                        What does “good” truly look like? With Benchmarks, compare your growth to more than 2,500 SaaS companies. Overlay your metrics on top of Benchmark charts to share context with your team, board, and prospective investors. Updated in-app each month, Benchmark data for April is available now.
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                         "This is valuable insight for strategists trying to spot how and where your well-executed plans are driving true performance."
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                        <img alt="Tim Cook spent years making himself replaceable. That was the strategy." height="auto" src="https://inboxflows.com/_/image/https%253A%252F%252Fuserimg-assets-eu.customeriomail.com%252Fimages%252Fclient-env-125412%252F01KQD3ZT3RMVKY23GB0HY8WD0Q.png/?inbox_flows_img_sig=eyJwYXRoIjoiaHR0cHMlM0ElMkYlMkZ1c2VyaW1nLWFzcyIsInRpbWUiOjE3Nzc2Mzc3MzAuNzMwMjQyN30:1wImmI:GWjz5gf0y7Fr1Er9RQnSwVQmsFwx_w-GHW55pwxeHwo" style="display:block;height:auto;border:0;width:100%" title="Tim Cook spent years making himself replaceable. That was the strategy." width="258"/>
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                        Tim Cook spent years making himself replaceable. That was the strategy.
                       </span>
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                  <table border="0" cellpadding="0" cellspacing="0" class="paragraph_block block-3" role="presentation" style="mso-table-lspace:0;mso-table-rspace:0;word-break:break-word" width="100%">
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                        Most boards treat succession as an event to be managed, rather than a future state to be engineered. Quietly working for years towards a leadership transition can compress “what ifs” to zero once it’s announced. Here’s how to engineer the conditions that make a specific future inevitable, rather than organizationally disruptive.
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                         "What +1% actually tells you is that by the time the announcement arrived, there was no surprise left to price. The market had already internalized the future."
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                       How to find your product's natural frequency: the 5+2-step use case framework
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                        Here’s a structured method for figuring out how people are using your product: understand who your user is, what problem they're solving, and how often that problem genuinely shows up in their life. Once you’ve determined the frequency, define your core metric to measure success.
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                         "That frequency is the North Star for everything that follows: retention models, notification strategy, monetization, content cadence, even the onboarding experience."
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                        Hours of work may be compressed into seconds with AI-native products, but when a customer can’t see it working, it can be hard to prove its value. Here’s how to build a sales motion that defines value at every stage of the customer lifecycle.
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                         "Agents operate in the background. They don't occupy screen time or mental real estate. They just... work. Silently. Which means the value they create is cognitively invisible to the humans who are supposed to be paying for it."
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