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The bond chatbots can't build
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Plus: The Fed's debate over sticky inflation.
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Monday, August 3, 2026
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AI beats doctors on empathy by flattering you instead of helping
you
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When a panel of health care professionals scored chatbot responses as warmer and more empathetic than physicians' in a 2023 study, the finding traveled fast. It has since been read as proof that
AI might be better at the emotional core of therapy than the people trained to do it.
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The study, led by John Ayers and published in JAMA Internal Medicine, compared 195 single written responses from physicians on Reddit's r/AskDocs forum with single written responses generated by ChatGPT. Licensed health care professionals judged chatbot responses as empathetic or very empathetic 45.1% of the time, compared with 4.6% for physicians, and preferred chatbot responses
78.6% of the time.
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The chatbot never had to follow up, build trust over weeks, or tell a patient something they didn't want to hear. The parts of therapy it skipped are the parts that determine whether a patient gets better.
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The chatbot's advantage came from the length of its responses. Physicians wrote a median of 52 words per response compared with 211 for the chatbot, giving the
appearance that they didn't care as much as their AI counterparts. But the sample was biased. Doctors only typed shorter replies because they had other patients to see throughout the day.
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Orlando is where inspiration goes to work
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When you want your team to think bigger, where you meet matters. Orlando blends luxury accommodations, Michelin-recognized dining, unique experiences and world-class entertainment to inspire fresh ideas, stronger connections and meaningful outcomes.
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<h1 style="mso-line-height-rule:exactly;Margin:0;font-family:Arial;font-size:32px;font-weight:bold;color:#121721">
<span style="font-family:Arial">
Today's Poll
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<tr>
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<div class="editor-email-poll" data-pollid="03dc37b6-30f7-4649-b351-39c836babc4b">
<h2 style="mso-line-height-rule:exactly;Margin:0;font-family:Arial;font-size:20px;font-weight:bold;color:#121721">
Are chatbots more empathetic than doctors?
</h2>
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<br/>
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<table align="center" border="0" cellpadding="0" cellspacing="0" style="border:none;border-spacing:0;border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;mso-margin-top-alt:0px;mso-margin-bottom-alt:0px;mso-padding-alt:0px 0px 0px 0px;margin-left:auto;margin-right:auto" width="100%">
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<td align="center" bgcolor="#000000" style="text-align:center;-webkit-border-radius:25px;-moz-border-radius:25px;border-radius:25px;font-size:16px;font-family:Arial,Helvetica,sans-serif;color:#121721">
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block; ">
Yes. Their replies are warmer and more caring
</span>
<!--<![endif]-->
<!--[if mso]><a href="https://www.ne16.com/t/11039791/222404108/10282429/1/1009235/?abb9e380=NGYzZmQyODYtMmZhOS00YzdjLWFkYzktMzQyOGNhZmI3ZDBl&f5d63f87=REIlMjAwOC0wMw&x=2d469c4d" target="_blank" style="-webkit-border-radius: 25px; -moz-border-radius: 25px; border-radius: 25px; color: #00D5FF; text-decoration: none; font-family: Arial; font-size: 16px; border: none;
display: block; ">Yes. Their replies are warmer and more caring</a><![endif]-->
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<td align="center" bgcolor="#000000" style="text-align:center;vertical-align:middle;-webkit-border-radius:25px;-moz-border-radius:25px;border-radius:25px;font-size:16px;font-family:Arial,Helvetica,sans-serif;color:#121721" valign="middle">
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<td align="center" bgcolor="#000000" style="text-align:center;-webkit-border-radius:25px;-moz-border-radius:25px;border-radius:25px;font-size:16px;font-family:Arial,Helvetica,sans-serif;color:#121721">
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block; ">
No. Flattery doesn't equal empathy
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<!--[if mso]><a href="https://www.ne16.com/t/11039791/222404108/10282430/1/1009235/?abb9e380=NGYzZmQyODYtMmZhOS00YzdjLWFkYzktMzQyOGNhZmI3ZDBl&f5d63f87=REIlMjAwOC0wMw&x=c2c24100" target="_blank" style="-webkit-border-radius: 25px; -moz-border-radius: 25px; border-radius: 25px; color: #00D5FF; text-decoration: none; font-family: Arial; font-size: 16px; border: none; display: block;
">No. Flattery doesn't equal empathy</a><![endif]-->
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Here's what you need to know
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<a aria-label="Linked image" style="color:#121721" target="_blank">
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<a data-linktext="OpenAI tops 1 billion users after cutting prices on two AI models." data-linktype="Normal" style="color:#17253D" target="_blank">
OpenAI tops 1 billion users after cutting prices on two AI models.
</a>
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Efficiency gains allowed OpenAI to drop rates on two GPT-5.6 systems by up to 80%. The reductions follow industry-wide unease over AI costs. Over 2 million businesses use OpenAI's tools, bu it still lost $38.5 billion in 2025.
</div>
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<div>
<strong style="color:#016FF0">
<a data-linktext="Tesla is considering spinning off its China operations." data-linktype="Normal" style="color:#17253D" target="_blank">
Tesla is considering spinning off its China operations.
</a>
</strong>
Tesla is reportedly weighing options to separate its China business as it prepares for a
potential merger with SpaceX. CEO Elon Musk denied the report as false. Tesla's Shanghai plant builds over half its vehicles worldwide.
</div>
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<tr style="background-color:#F9F8F6">
<td class="td100" colspan="6" height="24" style="background-color:#F9F8F6;width:600px;height:24px;font-size:1px;vertical-align:top;font-family:Arial,Helvetica,sans-serif;color:#121721" width="600">
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<strong style="color:#016FF0">
<a data-linktext="Anthropic says Claude breached real-world systems in April." data-linktype="Normal" style="color:#17253D" target="_blank">
Anthropic says Claude breached real-world systems in April.
</a>
</strong>
A misconfiguration allowed the company's AI models to gain unauthorized access to three organizations during cybersecurity evaluations with a third-party testing partner. Anthropic has since stopped cyber evaluations.
</div>
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<strong style="color:#17253D">
<a data-linktext="Amazon will give customers part of its $600 million tariff refund." data-linktype="Normal" style="color:#17253D" target="_blank">
Amazon will give customers part of its $600 million tariff refund.
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The company said refunds were limited because it stockpiled
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<strong style="color:#17253D">
<a data-linktext="Google backs a $15 billion loan for Anthropic's next data center." data-linktype="Normal" style="color:#17253D" target="_blank">
Google backs a $15 billion loan for Anthropic's next data center.
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In return for guaranteeing debt with its strong credit, Google is set to take about a 20% stake in the project. Nexus Data Centers is in talks to build the Texas site, powered by an on-site 1.6-gigawatt gas plant.
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The Fed officials who voted to hike rates are pleading for action on inflation
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Three Federal Reserve officials who voted against holding interest rates steady this week say the central bank should raise rates to bring inflation back under control.
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Cleveland Fed President Beth Hammack, Minneapolis Fed President Neel Kashkari, and Dallas Fed President Lorie Logan dissented when the Federal Open Market Committee voted 9-3 to keep the federal funds rate in a target range of 3.5% to 3.75%. All three preferred a quarter-point
increase.
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Hammack said she isn't certain inflation will return to the Fed's 2% target without action. "Supply-side factors, including energy prices, have boosted inflation this year, but I see inflationary pressures coming from the demand side of the economy, as well," she said. Business contacts around the Cleveland district, she added, have told her that price pressures are widening rather than easing.
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Kashkari argued that smaller moves taken sooner could head off the need for more aggressive action later. Kashkari also contended that the Fed should not stand aside simply because inflation stems from supply-side forces, warning that a string of such shocks could cause elevated prices to become a permanent feature of the economy.
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3 money habits teens can start building now
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With a Cash App Card, teens can take their first steps toward independence with a secure debit card. They’ll learn how to spend, save, and manage money, all with your guidance and oversight to help them get started.
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1. Learn to spend responsibly
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A debit card gives
them a safe way to practice managing money under your supervision. It gives you the opportunity to teach them how to make smart spending choices.
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2. Start saving for their goals
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Setting goals can help them see how saving a little at a time can help them reach their short-term and long-term goals.
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3. Manage their own money
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Whether they get paid with direct deposit or use Cash App to get allowance or gifts, they get real experience with money.
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