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    ##- Please type your reply above this line -##
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    You have been assigned to this ticket (
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     #3
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          <p style="font-family: 'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;">
           <strong>
            Sarah Jonas
           </strong>
           (UI Feed)
          </p>
          <p style="font-family: 'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;">
           Nov 25, 14:09 GMT
          </p>
          <div class="zd-comment" dir="auto" style="color: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0">
           Hey Ramy,
           <br/>
           <br/>
           This is an issue on our end. Thanks for making us aware. We're looking into it and will let you know when everything is fixed.
           <br/>
           <br/>
           Cheers,
           <br/>
           Sarah
           <br/>
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           <strong>
            Sarah Jonas
           </strong>
           (UI Feed)
          </p>
          <p style="font-family: 'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;">
           Nov 25, 14:07 GMT
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              <strong>
               Private note
              </strong>
             </td>
            </tr>
           </tbody>
          </table>
          <div class="zd-comment" dir="auto" style="color: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0">
           <b>
            Have
           </b>
           you had a look at this
           <span>
            <a class="atmention">
             James Jonas
            </a>
           </span>
           ​ ?
           <br/>
           <br/>
           <br/>
          </div>
          <p>
          </p>
          <p style="line-height: 22px; font-family: 'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; margin-top: 15px; margin-bottom: 15px; font-size: 14px; color:#333333;">
           Attachment(s)
           <br/>
           <a>
            fiverr.jpg
           </a>
           <br/>
          </p>
         </td>
        </tr>
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           <strong>
            Ramy
           </strong>
          </p>
          <p style="font-family: 'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;">
           Nov 25, 13:10 GMT
          </p>
          <div class="zd-comment zd-comment-pre-styled" dir="auto">
           <div dir="ltr">
            Hey - I noticed this morning that the emails in the newsletter weren't loading properly.
            <div>
             <br/>
            </div>
            <div>
             Is it something on my end or yours?
            </div>
            <div>
             <br/>
            </div>
            <div>
             Cheers,
            </div>
            <div>
             blah
            </div>
           </div>
          </div>
          <p>
          </p>
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      <strong>
       Ticket #
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      3
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      Pending
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      <strong>
       Requester
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     <td style="vertical-align:top; font-size:12px; color:#777; line-height:18px; font-family:'Lucida Grande','Lucida Sans Unicode','Tahoma',Verdana,sans-serif;" valign="top">
      Ramy
      <ramy>
      </ramy>
     </td>
    </tr>
    <tr>
     <td style='vertical-align:top; font-size:12px; color:#333333; line-height:18px; text-align:right; padding-right:10px; font-family:"Lucida Grande","Lucida Sans Unicode","Tahoma",Verdana,sans-serif;' valign="top">
      <strong>
       CCs
      </strong>
     </td>
     <td style="vertical-align:top; font-size:12px; color:#777; line-height:18px; font-family:'Lucida Grande','Lucida Sans Unicode','Tahoma',Verdana,sans-serif;" valign="top">
      James Jonas
     </td>
    </tr>
    <tr>
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      <strong>
       Followers
      </strong>
     </td>
     <td style="vertical-align:top; font-size:12px; color:#777; line-height:18px; font-family:'Lucida Grande','Lucida Sans Unicode','Tahoma',Verdana,sans-serif;" valign="top">
      James Jonas
     </td>
    </tr>
    <tr>
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      <strong>
       Group
      </strong>
     </td>
     <td style="vertical-align:top; font-size:12px; color:#777; line-height:18px; font-family:'Lucida Grande','Lucida Sans Unicode','Tahoma',Verdana,sans-serif;" valign="top">
      Support
     </td>
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       Assignee
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      James Jonas
     </td>
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      <strong>
       Priority
      </strong>
     </td>
     <td style="vertical-align:top; font-size:12px; color:#777; line-height:18px; font-family:'Lucida Grande','Lucida Sans Unicode','Tahoma',Verdana,sans-serif;" valign="top">
      Normal
     </td>
    </tr>
    <tr>
     <td style='vertical-align:top; font-size:12px; color:#333333; line-height:18px; text-align:right; padding-right:10px; font-family:"Lucida Grande","Lucida Sans Unicode","Tahoma",Verdana,sans-serif;' valign="top">
      <strong>
       Type
      </strong>
     </td>
     <td style="vertical-align:top; font-size:12px; color:#777; line-height:18px; font-family:'Lucida Grande','Lucida Sans Unicode','Tahoma',Verdana,sans-serif;" valign="top">
      Problem
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      <strong>
       Channel
      </strong>
     </td>
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      By Mail
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