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<div style="font-family:Basier Circle, Helvetica Neue, Arial, sans-serif;font-size:18px;font-style:normal;font-weight:normal;line-height:167%;text-align:left;color:#1A1C1F;">
<h3 style="font-weight: 700; line-height: 119%; margin: 0; padding: 0; font-size: 24px; padding-top: 16px;">
Hey Sarah,
</h3>
<p style="margin: 16px 0;">
We’re really sorry for the trouble, but the photo you took of your ID document was a little too blurry for us to verify.
</p>
<p style="margin: 16px 0;">
We know it’s a pain, but we’ll need you to give it another go. Just make sure you have good lighting, the whole document is in the frame and there is no blur or glare in the photo. Simple.
</p>
</div>
</td>
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</td>
</tr>
</tbody>
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<tbody>
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<td style="vertical-align:top;padding:0;">
<table border="0" cellpadding="0" cellspacing="0" role="presentation" style="" width="100%">
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<td align="left" class="rev-text-AfE9Yc1nDl" style="font-size:0px;padding:8px 24px;word-break:break-word;">
<div style="font-family:Basier Circle, Helvetica Neue, Arial, sans-serif;font-size:18px;font-style:normal;font-weight:normal;line-height:167%;text-align:left;color:#1A1C1F;">
<h3 style="font-weight: 700; line-height: 119%; margin: 0; padding: 0; font-size: 24px; padding-top: 16px;">
Some handy tips 🤓
</h3>
<ul style="margin: 16px 0 16px 24px; padding: 0;">
<li style="margin: 4px 0; padding: 0;">
Make sure your ID document is valid and proves that you can reside in your country
</li>
<li style="margin: 4px 0; padding: 0;">
Make sure you have good lighting and there is no blur or glare in your photos
</li>
<li style="margin: 4px 0; padding: 0;">
Make sure your entire face is within the frame
</li>
</ul>
</div>
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<tbody>
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<table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%">
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<td style="vertical-align:top;padding:0;">
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<h3 style="font-weight: 700; line-height: 119%; margin: 0; padding: 0; font-size: 24px; padding-top: 16px;">
A word from our legal team 👩⚖️
</h3>
<p style="margin: 16px 0;">
Your personal information is protected by firewalls and is stored and processed in secure data centers with restricted access and tight controls. All data passed between Revolut mobile apps, our servers, and third parties is protected by 2048-bit SSL encryption - which is a fancy way of saying it's safe.
</p>
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<table border="0" cellpadding="0" cellspacing="0" style="color:#000000;font-family:Basier Circle, Helvetica Neue, Arial, sans-serif;font-size:13px;line-height:22px;table-layout:auto;width:auto;border:0;" width="NaN">
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<td align="center" bgcolor="#0666EB" role="presentation" style="border-radius:18px;font-style:normal;text-align:center;border:none;cursor:auto;height:56px;" valign="middle">
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Verify ID
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<a border="0" style="color: #0666EB; margin-right: 16px; text-decoration: none;">
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<p>
© 2020 Revolut Ltd
</p>
<p>
If you would like to find out more about which Revolut entity you receive services from, or if you have any other questions, please reach out to us via the in-app chat in the Revolut app. Revolut Ltd (No. 08804411) is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (Firm Reference 900562). Registered address: 7 Westferry Circus, Canary Wharf, London, England, E14 4HD. Insurance related-products are provided by Revolut Travel Ltd which is authorised by the Financial Conduct Authority to undertake insurance mediation services (FCA No: 780586) and by Revolut Ltd, an Appointed Representative of Revolut Travel Ltd in relation to insurance mediation services. Revolut Ltd is an Appointed Representative of Lending Works Ltd for the activity of “operating an electronic system for lending”. Trading and investment products are provided by Revolut Trading Ltd (No. 832790) is wholly owned subsidiary of Revolut Ltd and is an appointed representative of Sapia Partners LLP which is authorised and regulated by the Financial Conduct Authority.
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3 years, 10 months ago - no-reply@revolut.com
📷 We couldn’t verify your identity
We couldn't verify your ID Hey Sarah,We’re really sorry for the trouble, but the photo you took o...